i just buy a Asus, It's very good.

My time has come lol

Asus g750jx, just a few weeks from warranty ends

Sent to Digital Mall PJ service centre, techy said motherboard faulty

Estimated 1-2 weeks

Oh my should i just get a new pc?

Erm well, your case considered quite "fast" for Asus CS already. As I've heard some other guy's case dragged 6 months, then he got fed up waiting, told the CS he dont need the repair already and want the unit to be sent back. But still they kept him waiting until 7th or 8th month he go to the service centre and scolded them when I'm at the scene. 

Anyway back to your case, keep following up with them via phone / email to the CS directly. Enquiry email will not work AT ALL from their Asus Malaysia website. Because all they do, is copy paste same email over and over again, but never fulfill. 

do u have any CS email?
i send my laptop before to asus at lowyat plaza. waiting for 2 weeks. after take back the laptop, they still didnt fix the problem. so on 30th july i send back my laptop to emaintenance. they said they need around 2 weeks to fix it bcoz need to order first the faulty part. after 2 weeks, they said item still havent arrive. everytime call them, they will reply with same answer. so on 11th september i called them again. they said they will replace new unit for me which will take another 2 weeks for that. today i called them they said still havent get approval from asus taiwan. dehel mang.

Erm well, your case considered quite "fast" for Asus CS already. As I've heard some other guy's case dragged 6 months, then he got fed up waiting, told the CS he dont need the repair already and want the unit to be sent back. But still they kept him waiting until 7th or 8th month he go to the service centre and scolded them when I'm at the scene. 

Anyway back to your case, keep following up with them via phone / email to the CS directly. Enquiry email will not work AT ALL from their Asus Malaysia website. Because all they do, is copy paste same email over and over again, but never fulfill. 

My time has come lol

Asus g750jx, just a few weeks from warranty ends

Sent to Digital Mall PJ service centre, techy said motherboard faulty

Estimated 1-2 weeks

Oh my should i just get a new pc?

The problem is even I keep calling them but no one will pick up  if call the call centre what they will say is wait until the service centre call. Check repair status always state waiting for parts.

just got back my notebook from asus digital mall sec 14 PJ

the mobo, GC, RAM got replaced

total time is 10 days (19 sept - 29 sept), got call that it was ready yesterday night (28 sept)

overall happy with the service center.  recommended. 

Houjiji

They want to give me a 15" notebook to replace my tablet  because they have no more stock and stopped making tablets with such specs.

and because my 1 year warranty ends on 6 June 2014, this new notebook will only be given 3 months warranty.

I am marching into the consumer tribunal tomorrow to report this case. 

My laptop took me 8 months, so 1 month for an adapter is consider normal for them. 

Gotten back the adapter on last 2 days. Took them 13 days to warranty an adapter. They did replied my email after I send some harsh email to them for my 2nd attempt. After I went to the Service Center, what I can conclude that majority of Asus new laptop and Asus Zenfone do have problem.

From my last research on Asus's defected product lists, I believe 90% will have problems after some time of usage. God, even Asus Nexys 7 both edition were reported with loads of problems..

Seriously good luck to whoever that bought an Asus... 

just got back my notebook from asus digital mall sec 14 PJ

the mobo, GC, RAM got replaced

total time is 10 days (19 sept - 29 sept), got call that it was ready yesterday night (28 sept)

overall happy with the service center.  recommended. 

Their call centre is no call centre, more like |no-call| centre if you get what I mean.. You won't be able to get through to anyone of them through calls, trust me. Been there, done that. 
Lucky you bro. They might have parts left and that's why u manage to get it back lighting fast. But bear in mind, eventhough they say replaced, doesn't mean it's really replaced.. 

Not trying to be bias here, but with your highest priced laptop, I think they will give you better service. Normal ones like my old S400CA, priced at RM2199, they lazy layan me. 

OMG! I should've searched this forum earlier.

My S400CA also got problem, still under warranty. Took it back to All-IT Ikano since August until now, no news. All IT told me it's RAM problem, and since it's soldered to the MOBO, need to replace whole MOBO. I asked them for options but no news from ASUS.

Decided to collect back my laptop and go to ASUS directly. Now i found the one in Lowyat only opens on weekdays?

What about the one in Digital Mall Section 14? Are they open on weekends? I didn't know there was one in PJ as the list I saw at All-IT only listed 2 centers in Low Yat Plaza. 

Thanks.

Service centre is in Lowyat. But iinm weekday they open until late around 7/8pm like that.

Thank you for contacting ASUS Service Care.

Sorry for the inconvenience in using our product. Sorry, now PC unable to boot up at all?

That is hardware related issue, your unit needs to be sent to our repairing site for repair. The following information is our country repairing site address where you can carry in your unit, please have a double check.

The following is the contact information:
http://www.asus.com/support/Service-Center-All-Countries/

If our repairing center is too far to send in the unit by yourself or you do not have time to send in the unit by yourself, we also offer the pickup service for in warranty case if the pickup service is available in your place. Please fill in the following information and send back to us if you need us to arrange the pickup service for you. Once we receive your data, we will issue the RMA no. for you and inform our owner to contact with you for shipment arrangement as soon as possible.

First Name:
Last Name:
Email:
Telephone:
Alternate telephone:
Company name: (If shipping to a business location)
Address(More detail):
City:
State：
Postal code:
Serial no.:

If you have any further questions, comments, or concerns please do not hesitate to let us know.
We will be more than happy to assist you. Thanks!

Thank you for your support Asus product.
Wish you have a good day.

Thanks. I got a reply from their online feedback form after a few days.
http://www.asus.com/my/support/Service-Center/Malaysia

It looks like there are alot more service centres. I mean if they're on ASUS's website, they should be reputable no?

Hi, I am a customer who has purchased one of your products and I'm extremely confused with the information I was provided.

I have a non-working notebook S400C now and would like to bring it in for warranty claims.

Model: S400CA
SN: XXXXXXXXXXX

I sent a query through the online form and this was the response that I received.

Thank you for contacting ASUS Service Care.

Sorry for the inconvenience in using our product. Sorry, now PC unable to boot up at all?

That is hardware related issue, your unit needs to be sent to our repairing site for repair. The following information is our country repairing site address where you can carry in your unit, please have a double check.

The following is the contact information:
http://www.asus.com/support/Service-Center-All-Countries/

If our repairing center is too far to send in the unit by yourself or you do not have time to send in the unit by yourself, we also offer the pickup service for in warranty case if the pickup service is available in your place. Please fill in the following information and send back to us if you need us to arrange the pickup service for you. Once we receive your data, we will issue the RMA no. for you and inform our owner to contact with you for shipment arrangement as soon as possible.

First Name:
Last Name:
Email:
Telephone:
Alternate telephone:
Company name: (If shipping to a business location)
Address(More detail):
City:
State：
Postal code:
Serial no.:

If you have any further questions, comments, or concerns please do not hesitate to let us know.
We will be more than happy to assist you. Thanks!

Thank you for your support Asus product.
Wish you have a good day.

I looked for the center closest to me and called them:
E-Maintenance Sdn Bhd
GL31, Block C, Kelana Square, No. 17, Jalan SS7/26, Kelana Jaya, 47301 Petaling Jaya, Selangor. (5.6km)
0377243495
Mon-Fri, 09:00-18:00

I was connected to the ASUS call center and when I asked about the center in Kelana Jaya, I was informed that ASUS is no longer affiliated with them. I was told that there were only 2 authorized service centers, in Low Yat Plaza and another one in Section 14 Digital Mall, PJ.

My question is,
a) why is the ASUS website still not updated and
b) why was I given a list of outdated service centers?

I'd like to clarify before I make a wasted trip and waste time if I go to the center and am informed I'm not able to claim my warranty.

Thank you.