I am so tempted to buy Asus as the price is reasonable and the design is good.
But is it really that bad? Or is it just that a number of guys who had a bad encounter with the service center?

Acer, Asus, HP, Lenovo laptops are priced around the same. But I've always been more attracted to Asus because of the design. Which brand has the best after sales service from those I listed?

Which would be the most reliable brand for laptops?

So this is what happened to my friend. He bought a new Asus G56J for about RM4.2k, when a few days later he found out that his keyboard was defected so he sent it back for warranty at the service centre at Lowyat Plaza. Waited 5 months for the laptop(lol), and he claimed it last week. The staff insisted him to sign the document first before handing him his laptop, but when he got home, he found out that it was a different laptop which is like RM800 cheaper than the one he bought. Called the person in charge, and he said that there were no more stock for his laptop, so he replaced it with a *similar spec* laptop(I think its G551JM), without his consent.
So we have been going over about this with the guy for quite some time now, where he initially said that Asus does not make refunds. Just yesterday we received from him saying that we can pay another RM800 to upgrade to a G750JM.
I am at a lost here. What should I do, fellow sifus. I have lost faith in Asus's warranty service, or maybe it's just that particular centre, idk. I really hope we could get like a refund or something.

my new asus memo pad 7 got battery with question mark symbol problem. will be visiting the SC @ lowyat tomorrow.

Among those 4, HP and Acer warranty service is quite good. Lenovo is a hit or miss and Asus is the worst.
Dell warranty is the best imo.. can't say about their laptop reliability though.

Try file a report to http://www.nccc.org.my/v2/ or http://ttpm.kpdnkk.gov.my/portal/index.php/en/ or both.
Give a copy to Asus SC/HQ and keep one for yourself.

Thanks for the suggestion. On it. Does this happen a lot with Asus?

was a user of N45 until it got stolen in kepong.
never got serious problem except the fan getting hotter n the lcd screen gets weird sometimes after close to 2 yrs.
so.. 2 weeks before the warranty ended, i sent my laptop to the kota bharu service center. the sweet darlings there manage to change the screen n replace the thermal paste bla bla in less than 2 weeks even though its raya week. was so satisfied.
I think the service depends on the center. So many people board ASUS ship in the last 5 years but look at number of service centers in southern malaysia (except johor). you can't expect u get the job done in 1 week if u have 50 complaints on queue right?
lucky me not much people use the service in kelantan ~.~

but then some blockheads stole my laptop after a year zzz

anyway i think if you're gonna buy stuff, never go for the budget/economy series.
at least go for the mid range ones.
this will stay true for every brand every product i guess.
like samsung phones. try those less than rm1k. YOU WILL CRY

This post has been edited by mr.cellophane: Oct 31 2014, 12:10 AM

DO NOT BUY ASUS! Asus laptop design is good, but their after sales are terrible, horrible, vegetable. If you read my earier comments for my RMA ecperience here, whole process took me 8 whole months including: personally follow up, monitor and make complaints. In the end Asus tried to cheat me by offering a RM600 cheaper model to replace with my S400CA. WTF really.

I believe Dell has the best after sales service

My colleague's dell vostro something ultrabook broke down in less than a year's time, contacted Dell, and they SENT SOMEONE to our office to replace the parts on the spot, whole process take only an hour +. Hassle-free. Not sure about others though, any one but not Asus!!

This post has been edited by houjiji: Nov 1 2014, 02:04 PM

I need know more about acer after sales service

You must be an Asus user right?
How is the laptop in general?
Problematic?

I am gussing that their laptop is good but their after sales service is Malaysia is not good.
Every reliability list I see, Asus has a good rating.
http://www.pcmag.com/article2/0%2c2817%2c2452946%2c00.asp

So basically their design is good. How about their reliability?
Like you said, their after sales is horrible but if the laptop doesn't have any issue, then we don't even need their after sales service right?

I saw many reliability and ratings website, Asus always gets good ratings.
This is just one of them;
http://www.pcmag.com/article2/0%2c2817%2c2452946%2c00.asp

i am interested in asus g551, need to know more bout the warranty, sifus please enlighten.

Nope, i'm using a 3+ years old HP laptop.
Their laptop that cost >RM2.5k usually pretty reliable, but the lower end model <RM2.5k not quite.

Yes, that's what this thread is all about. Asus customer service in Malaysia is bad.

Ah crap, my newly bought laptop (around 2 months old) started to develop display problem. Screen blackout when the monitor is set at certain angles.
Any recommended service centres around KL/Selangor area? Those which at least have better services out of all?

All Asus reviews are based on first day review. I too did a deep research before decided to buy the S400CA, but ended up it's a piece of junk.

Been there, done that, so u make ur decision to live or die bro.

Do a Google bro. Authorized service centre will be the one in PLY for KL / Sel I think. Or if u want better service, then send it to the one in JB. I heard most KL-ians send it there as their reputation quite good.

Actually, I already did. And I found 5 service centres around KL area using Asus's link below:
http://www.asus.com/my/support/Service-Center/Malaysia

There's 2 in KL, 3 around PJ area. Personally, I'd prefer KL area, but this 5 centres are all fine for me, it's just that I prefer to choose 1 among all which provides better service out of all 5.

By the way, I also noticed out of 5 of them, there's only 2 which named as "ASUS Authorised Service Centre". The other 3 are the shop's own name, including the 1 in Low Yat.
Should I avoid those? Or is it that I can just go for any 5 of it (means no difference in quality of service)?

JB one is too far away for me, but thanks anyway for the recommendation.

Just sent my laptop to Low Yat's service centre.
The counter gave me a copy of service form with reference number and a h/p no. According to them, it'll take around 2 weeks IF the parts are available. So I should SMS the reference number to the h/p number for updates if I don't hear anything from them after 2 weeks.

I can only hope they do have the parts, wouldn't want to wait for months just for the display problem.

Thinking of Asus laptop. Has things improved? Or better stick to Dell or HP?

Better stick to Dell. Had a bad experience dealing with ASUS this year. Horrible after-sales-service. Waited months for reply and nobody answer your call after they gave you a number for inquiries.

what model did you buy? and you send it to where?

Just collected my laptop from the service centre today, they changed the display component, so far no problem.

I sent my laptop there on last Tuesday around 3pm, received an SMS from them on Friday noon, informing me that the laptop is ready for collection.

By the way, using the reference number they provided, you can actually use it to check the repair status on the ASUS Malaysia webpage.

So, whole thing done within 1 week, pretty efficient I'd say. Probably I'm just lucky that they have the parts.