Should have read this thread before buying my ASUS laptop. Got a ROG G56JR laptop 5 months ago. Hardly used it at all coz no time. Suddenly hang and HDD and display won't start up. Force shut it. Cannot even get into BIOS. Sent to ASUS SC, suspect MB problem. Reading other buyer's experience give me the shivers.

I've had laptops from Acer, Lenovo Thinkpad, Sony and HP. All never had any problems until they are obsolete. First time buying ASUS, and shit happens, haih. I think they have serious QC problem. How can an almost mint laptop just kong like that ? And this is their "premium gaming" series ! Regret. Just sharing my experience.

Let's see if they make good of their warranty. If their service is bad, I will not touch another ASUS product again.

Update : Got back my laptop after about a week. Was told was motherboard issue. Now ok already so far

This post has been edited by mantaray: Dec 12 2014, 10:07 PM

Really feeling stupid for buying their laptop, my problem here was, i bought the laptop for just two weeks and then the laptop can't be charged. I brought to this Lowyat royal club, one of their representative told it takes one to two weeks if spare parts issue, okay I waited, then two weeks later i called, they say one month? I was like @#$%^&?? You told me one to two weeks and now one month? I keep complaining and then the next week they SMS-ed me saying it is done. I went back and I checked the problem still there... And their service people say they changed only the battery??? WTH? You take three weeks to change the battery??? And now still no answer yet. How pathetic they are? Maybe this are their tactic for delaying? I don't know but hell no more Asus for me..

From my experience,

1. Asus A53SV laptop
Luckily this company laptop provided 2 years warranty. where ngam ngam keyboard is spoilt.
Sent to Asus Service Center at Lowyat Plaza.
Take around 1 week to fix

2. Asus MemoPad
The power button unable to start the device.
Sent to same place,
Take 2 week also. (they need to order part from Taiwan that why take very long period)
Both device have problem during year 2013.
For this year, not yet any device have fail me. (touch wood)

Properly as mention by some other forumer, If the device spoil on those expensive part such as screen, motherboard or etc. More likely it take alot time for they to service.

i can feel your feeling for your case. Mine 1 almost waste around 1 year to settle and have a replacement at end after tried all solutions include email to TW sc. Wasted much money n times to lowyat sc since i m from pahang. Absolutely no dare buy Asus product in Malaysia.

Wait.. what ?! Almost 1 years ?!?!
I got no idea Asus warranty is so bad.. or is it just the service center that's bad..

Yeah. They always said 1 week but in fact few weeks without contact me either email or sms. Quality of service at lowyat SC was poor and keep find many excuses and promise will settle it or will give u a call tomorrow. Contact no. from list of report is useless because was unusable already. They also give other contact no. but no one will received even i been called it many times. Some of them show 'samseng' type ask u dont worry wait they give reply. WAIT till durian down! I bought many products from ASUS but kind disappointed after this was happened. No ASUS in Malaysia!

This post has been edited by tengzt: Dec 27 2014, 06:43 PM

Hey guys. Unfortunately, I'm one of those who had bad experience with ASUS products. Bought one of their low-end models 2 weeks ago which takes 10 seconds to even launch Google Chrome. Bought from Thundermatch Mid Valley and the guys there are asking me to bring my laptop problem elsewhere despite the fact I bought an extra 1 year warranty from them.

ASUS = BANNED from my books.

ASUS is good name worldwide, but bad quality service in Malaysia

It seems in malaysia either Dell @ Illegear got good after sale service

This post has been edited by HafisUN: Dec 29 2014, 07:08 PM

Guys, I have this Zenbook which developed some artifacts issues last week and im looking to send it for warranty. Which SC do you guys recommend?Penang?KL?JB?

yeah... agreed..and I prefer drop by to JB coz their parts grab from Asus SG..

Bro..You had experience sending Asus laptops for warranty at JB?Hows their service?How fast do they process a warranty claim?Did you went to the one at Skudai Parade or the other?

Many thanks.

skudai 1.. and is fast.. PLY 1not human go 1 ==

Guys how to get the credit note from Asus.. I heard they got 80℅ refund within 1st yr

Recently I have a GPU failure with my ASUS G750JX. So I sent it to ASUS Service Center at Low Yat Plaza on 11 January 2015. On 22 January 2015 I received the sms saying my notebook is ready for collection.

So I went retrieve my notebook on 23 January 2015 and they have replaced the GPU and touchpad cable. I tested the notebook (running some benchmark) and it seems okay so I left the place.

So now my notebook is back to normal condition again. Personally I find the warranty process was rather straight-forward and simple. It is not as bad as the other claimed, maybe I was lucky. Oh well...

Good to hear that ! Hope Asus slowly gain back reputation, so it can start to bring down the laptop price..
More competition, better choice XD

Personally I think ASUS ROG series is quite competitive. I think you can get RM5200 for the G751JT which is a 17.3 inch notebook and comes with backpack, mouse, and also headset. You can check whether if there is any other notebook can offer the same performance at the same price...

well, its my turn to deal with service centre but my warranty is already over.

Plan to send my G55VW to Digital Mall PJ service centre, anyone has experience dealing with them?

Still the high rpm noisy fan issue?

Yup, headache now, so sakit hati because of this.

Just beware when you purchase a laptop at Evernew 3rd Floor in Lowyat. I just bought a laptop there and I found out unethical business conducting of the salesman. At first, I wanted to purchase a ASUS laptop around RM1900 laptop. The salesman keep promoting another laptop and recommended me that was good for gaming and daily document task and told me the laptop retail(big) price is RM2200(even expensive the the laptop I want to purchase initially) and he gave me discount RM2100 with setup everything in the laptop and some free gift like cooling pad and mouse. That time I fully trust the seller and didn't check much and left the opened box there and just brought back my laptop to home.

OK, then story begun.
1. After when back home, I check the receipt serial number different with laptop receipt number.
2. I checked the model and found out that it was expensive than any online price about 25%. The price is quote around RM1700 online. It was cheaper that the laptop that I wanted to purchase initially.

At the next day, I tried to search the receipt, no contact number at the receipt. I just tried search online and finally I get PJ branch evernew contact and called them. They directed me confront to lowyat retail shop salesman as they have nothing to do with the branch anymore. I went back the branch in lowyat yesterday afternoon to find the seller but he was on leave. Some of the sellers there trying to protect the fellow saying that it was not expensive bla bla bla... I just told him that, don turn fact around.
For the first issue, they explained that the seller wrong sending laptop to me. They mess out with another same laptop that time. To be honest, I not really believe what he said Fortunately there was a seller quite a bit considerate and helping me with this issue. He told me that no refund policy in his company and only he can do was just add another 4GB ram into my laptop.
OK, I was thinking. This is the only option that I only have. Grab it.
So, lesson learnt. When purchase anything in Lowyat, do not fully trust on what seller said. Use your eye and ear to get information around before make decision.

This is my story and just share and hopefully to get awareness of public for not stepping into the mine zone
Last but not least, just reveal the laptop I purchase at here. ASUS X550ZE-XX057D.

This post has been edited by ost1007: Feb 24 2015, 11:33 AM