just got back my notebook from asus digital mall sec 14 PJ

the mobo, GC, RAM got replaced

total time is 10 days (19 sept - 29 sept), got call that it was ready yesterday night (28 sept)

overall happy with the service center.  recommended. 

Their call centre is no call centre, more like |no-call| centre if you get what I mean.. You won't be able to get through to anyone of them through calls, trust me. Been there, done that. 
Lucky you bro. They might have parts left and that's why u manage to get it back lighting fast. But bear in mind, eventhough they say replaced, doesn't mean it's really replaced.. 

Not trying to be bias here, but with your highest priced laptop, I think they will give you better service. Normal ones like my old S400CA, priced at RM2199, they lazy layan me. 

Service centre is in Lowyat. But iinm weekday they open until late around 7/8pm like that.

Thank you for contacting ASUS Service Care.

Sorry for the inconvenience in using our product. Sorry, now PC unable to boot up at all?

That is hardware related issue, your unit needs to be sent to our repairing site for repair. The following information is our country repairing site address where you can carry in your unit, please have a double check.

The following is the contact information:
http://www.asus.com/support/Service-Center-All-Countries/

If our repairing center is too far to send in the unit by yourself or you do not have time to send in the unit by yourself, we also offer the pickup service for in warranty case if the pickup service is available in your place. Please fill in the following information and send back to us if you need us to arrange the pickup service for you. Once we receive your data, we will issue the RMA no. for you and inform our owner to contact with you for shipment arrangement as soon as possible.

First Name:
Last Name:
Email:
Telephone:
Alternate telephone:
Company name: (If shipping to a business location)
Address(More detail):
City:
State：
Postal code:
Serial no.:

If you have any further questions, comments, or concerns please do not hesitate to let us know.
We will be more than happy to assist you. Thanks!

Thank you for your support Asus product.
Wish you have a good day.

Thanks. I got a reply from their online feedback form after a few days.
http://www.asus.com/my/support/Service-Center/Malaysia

It looks like there are alot more service centres. I mean if they're on ASUS's website, they should be reputable no?

Hi, I am a customer who has purchased one of your products and I'm extremely confused with the information I was provided.

I have a non-working notebook S400C now and would like to bring it in for warranty claims.

Model: S400CA
SN: XXXXXXXXXXX

I sent a query through the online form and this was the response that I received.

Thank you for contacting ASUS Service Care.

Sorry for the inconvenience in using our product. Sorry, now PC unable to boot up at all?

That is hardware related issue, your unit needs to be sent to our repairing site for repair. The following information is our country repairing site address where you can carry in your unit, please have a double check.

The following is the contact information:
http://www.asus.com/support/Service-Center-All-Countries/

If our repairing center is too far to send in the unit by yourself or you do not have time to send in the unit by yourself, we also offer the pickup service for in warranty case if the pickup service is available in your place. Please fill in the following information and send back to us if you need us to arrange the pickup service for you. Once we receive your data, we will issue the RMA no. for you and inform our owner to contact with you for shipment arrangement as soon as possible.

First Name:
Last Name:
Email:
Telephone:
Alternate telephone:
Company name: (If shipping to a business location)
Address(More detail):
City:
State：
Postal code:
Serial no.:

If you have any further questions, comments, or concerns please do not hesitate to let us know.
We will be more than happy to assist you. Thanks!

Thank you for your support Asus product.
Wish you have a good day.

I looked for the center closest to me and called them:
E-Maintenance Sdn Bhd
GL31, Block C, Kelana Square, No. 17, Jalan SS7/26, Kelana Jaya, 47301 Petaling Jaya, Selangor. (5.6km)
0377243495
Mon-Fri, 09:00-18:00

I was connected to the ASUS call center and when I asked about the center in Kelana Jaya, I was informed that ASUS is no longer affiliated with them. I was told that there were only 2 authorized service centers, in Low Yat Plaza and another one in Section 14 Digital Mall, PJ.

My question is,
a) why is the ASUS website still not updated and
b) why was I given a list of outdated service centers?

I'd like to clarify before I make a wasted trip and waste time if I go to the center and am informed I'm not able to claim my warranty.

Thank you.