this is my 2nd Asus laptop problem. The 1st Asus laptop have Ethernet hardware problem and i get it replaced at the computer shop. Now, I have charging problem. I tried to call Asus Low Yat service centre to check on the opening hour but no one pick up. I checked on google that the opening hour is until 9pm. I reached at 8.05 PM and the service girl keep telling me it's close and she ask me to come again. I was like speechless and the other guy kind enough to let me in to send the laptop for warranty. After like sitting in the service centre for about 3 minutes, the girl told me that "we already close" than I answer her it wont take long for me to send my laptop in and guess what she answer? She answer that "I wanted to go back". Is it that hard to serve 1 more last customer that takes her about 2 minutes. She seems very unhappy about it. I would never support Asus product anymore. Look at Dell service, It's superb.

I've send my laptop previously for warranty. It takes them 12 days just to look on my laptop problem and found out that the problem is not at the laptop but at the adapter. Unfortunately that time I only send my laptop but not with adapter. I have been waiting for the laptop for warranty about 18 days and end of the day I have to send my adapter in as well. And guess how long they tell me for an adapter replacement? It will need to takes them 14 days for an adapter replacement which i find it's totally ridiculous to wait for 2 weeks on a adapter. I lodge a complain through Asus email. It stated there that they will reply "within 48 hours" and now is the 6th day i'm waiting but there is still no reply. What a "great brand I encountered". Worst still this is my work laptop.

The problem is even I keep calling them but no one will pick up if call the call centre what they will say is wait until the service centre call. Check repair status always state waiting for parts.

[quote=houjiji,Sep 29 2014, 11:24 PM]
Their call centre is no call centre, more like |no-call| centre if you get what I mean.. You won't be able to get through to anyone of them through calls, trust me. Been there, done that.

Yea. I trust u. No one have been answering call. Worst still replacement an adapter need to wait for a month.

Gotten back the adapter on last 2 days. Took them 13 days to warranty an adapter. They did replied my email after I send some harsh email to them for my 2nd attempt. After I went to the Service Center, what I can conclude that majority of Asus new laptop and Asus Zenfone do have problem.

The best solution is look for product substitution rather than choosing Asus to avoid problem.

This post has been edited by Hiha90: Oct 13 2014, 02:37 PM