Sep 18 2014, 10:33 AM
QUOTE(amaze01 @ Sep 5 2014, 04:55 PM)
18 April 2014 - Purchase Asus ME400CL,on the same night discover intermittent windows freeze and touchscreen not respond
05 May 2014 - Send in to Plaza Low Yat Service Center for warranty.
30 May 2014 - Collect and test on the spot,touchscreen working fine.On the same night,windows freeze again and after several windows recovery,problem still exist.
12 June 2014 - Call for Asus Pickup & Return Service for warranty purpose.
13 June 2014 - Wrap the unit inside original box and GD Express Sdn. Bhd. collected same day.
23 June 2014 - GD Express Sdn. Bhd. send back the unit without original box and windows freeze problem again
28 June 2014 - Sent in thrice for warranty but until 04 September 2014,status still pending for parts arrival.
05 September 2014 0930 - Call directly to Asus HR and request for immediate action.
05 September 2014 1640 - Submit a Claim Enquiry Form to E-Tribunal.
05 September 2014 1725 - Someone from Asus call me back offer Asus T100 as replacement.
10 September 2014 - Received Asus T100
amaze01, I bought my ME400CL in June 2013 I had touchscreen problems and the unrepairable cannot charge problems, I have sent it in for repairs 5 or so times. 05 May 2014 - Send in to Plaza Low Yat Service Center for warranty.
30 May 2014 - Collect and test on the spot,touchscreen working fine.On the same night,windows freeze again and after several windows recovery,problem still exist.
12 June 2014 - Call for Asus Pickup & Return Service for warranty purpose.
13 June 2014 - Wrap the unit inside original box and GD Express Sdn. Bhd. collected same day.
23 June 2014 - GD Express Sdn. Bhd. send back the unit without original box and windows freeze problem again
28 June 2014 - Sent in thrice for warranty but until 04 September 2014,status still pending for parts arrival.
05 September 2014 0930 - Call directly to Asus HR and request for immediate action.
05 September 2014 1640 - Submit a Claim Enquiry Form to E-Tribunal.
05 September 2014 1725 - Someone from Asus call me back offer Asus T100 as replacement.
10 September 2014 - Received Asus T100
The last time i sent in was may 22 2014 which is about a week before 1 yr warranty is over. They have not given it back till now (almost 4 bloody months) They called me 2 weeks to say they have approved a replacement unit, but no more news after that. It's been 2 weeks!!!
Do you think they will give me T100 too? The ME400CL has caused me so much inconvenience and pain... why do I even want it replaced? Do you think they will refund me my money if i request for refund?
Should I also go to the consumer tribunal?
How do you find T100 btw? It doesnt have any slots for SIM cards right?
Thank you for your time.
Quote
because they have no more stock and stopped making tablets with such specs.
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