asus haih, what dafuq happen to the service center !? if the service goes down the drain, i am going to forget about asus in the future.

like this isn't it somewhat conning the customer? dun even know what is the problem simply say mb rosak, change oso low quality and rosak cepat. dem...


as for asus, how can we ask the main company, may be asus taiwan to look into the service and change the sub-contract company? even they posted in facebook or write letter oso they won't give a damn for what is happening here

really because they offer some good price and good built, thus my second asus now.

but if they can't provide a good service, really i rather get my next product with other vendor.

but it was only a driver problem right? if they change may be they put in second hand/refurbished? they don't even know it is only the driver the change mb edy may be they didn't change mb and hdd, just simply reformat tell u change this and that @@

if got supply can be fast, cuz they can just fit in.

if other part like mb, gpu etc if no stock have to import from taiwan then wait long long.

got one time the hinge broken, they say import 2 weeks can fix, after one week i call to check status, the tech told me haven't order , wait wait, almost 3-4 weeks baru can get back

for the chip part if send sc ard 700, i go other shop since warranty end, 400. in the end if they just get the same parts for repair, the profit different so much oh.

they str8 send back to ASUS hq? not thru sc? then can do faster?

is it possible to inform asus taiwan so they can F the management here?

last time ppl try to post in asus fb but just to get the msg deleted. efficiency sibei high damn it.

but i like asus

their sc fck up

depend on stock available or not. if no stock then have to wait. better call them and ask.

what is the problem of your netbook? which model?

when did you buy the netbook?

you wish to claim warranty or 1 to 1 exchange?

wah 4 months !?

shit, what they tell you? got call them to ask?

dafuq 4 months just for "procedure" and lastly tell you exchange?

when is the expected date of exchange?

feel like should report them to the consumer tribunal liao if possible, 4 months, man a lot of works delay, demmm...

not really sure, but make some complain, send to newspaper etc, make them come out take care of the shit.

optimus is quite ok now, no problem so far.

This post has been edited by pandah: Nov 22 2012, 09:29 PM

ya so far can detect, my games includes skyrim, amalur, witcher2, dota, and some online game clients so far all can detect.

probably old driver got problem, now i using nvidia 301.42 so far is fine.

but i am not sure for other games, may be they got different issues

harddisk also need to send kl? they don't have harddisk meh?

where is the service center for kuching?

just happen to get in here and read.

seems like asus is still having serious problem.

my previous laptop was over 1 month for warranty due to the parts not available in the service center. the repairman forgot to order

my current laptop keyboard rosak i ask them they said got stock, can settle in 5 working days.

but i am under 3rd party extended warranty and it is from this evernew, the warranty company is actually by lee chong wei

and when i send to lowyat, all 3 lots of evernew closed. wangsamaju branch don't accept warranty, must sent to digital mall head quarter.

god i haven't have time to do that and i can't get a replacement computer to use currently, so i just slap in a usb flexible keyboard and bring it everywhere

d@mn evernew

i don't know why they wanna close lowyat branch but not other branch, and they could have maintain 1 shop in lowyat, but they closed all 3

and the policy that must send to hq by urself and can not send to branch is

i live near wangsamaju and i must go to digital mall while the branch is just so near

ASUS



Last week i send my n55 to service due to unable to turn on and some keyboard problems, then they said they will email me the quotation for the repair price.

Then yesterday i call the number on the service phone, they told me the repair is waiting confirmation from owner, so i told them i didn't even receive the quote how to confirm?

So i asked him how much is the price? But he said the repair centre never state in the system so he don't know.

Then he said system stated can not reach my phone when call me, so i just asked them what is the repair centre number so i can call them to confirm. But the answer is the centre don't have a phone number for us to call, so he can only make a reminder for them to call me again.

Then today i went to lowyat asus club since i have time in the evening, and asked them to check the status since no body call me or send any email. Then the asus club guy checked and told me they also don't know the price since the repair centre never inform them. And i can only wait again, but at least he gave me the number of the asus club so i can call them to check later.

I was like why the fck the repair centre, asus club and call centre don't communicate with each other? If the system said waiting my confirmation that means they have determined the faulty parts and the cost to repair, but they don't wanna tell the call centre and asus club, and don't update the system, making the life of the call centre guy and asus club guy difficult only



What the hell is happening to their working flow man? Every time i went the club workers were very busy checking stuffs in and out, but most customers wait for a long time sitting behind, then when their turn is to wait another round in front of the counter, so slowwwwwwwwww.

And the repair and confirmation thingy is even more shitty, 3 months until 9 months of service period

ASUS give 2 years warranty and 1 time warranty is like taking so many months

like that will get non-original asus parts?