I've been requesting to ASUS to pick up my faulty notebook and email them at rcmy_pickup@asusmy.com.my. Since my notebook still got warranty, been email them on January 25, 2012 and got reply from them on January 26, 2012. So i already contact pickup and return service staff at 0321456787 and as per them, it will take 2 days working. So i wait until monday on January 30, 2012 and call them ask them to follow up again since my notebook still not collect yet. So as usual they still give answer that they will collect on tomorrow on January 31, 2012. But my notebook still not collect yet, until February 2, 2012 I called them why still not collect and they give answer that on February 1, 2012 is public holiday which is hari wilayah. So I ask them if on the february 1, 2012 is hari wilayah, why on the february 2 and 3 they didn't collect yet..

I'm very disappointed on how they handle this situation..any of forumer here facing the same problem? how to handle this? The last that the ASUS staff informed me they will collect my notebook next week wednesday on February 8, 2012. For me what ever they said it's like they don't want to responsible my warranty.

regards
myee

normally courier services is outsourced, where is your place?, go straight to their service center will be better if you are staying around kl

Im staying at kuantan..which i believe still in asus warranty zone...

Well, never tried their pick up service so I can't say much but I do believe sending it to them directly if possible is the best way.

Is there a service center in Kuantan? Can't you send it directly to service center?

no bro...my friend already send to shop he bought..ended almost 4 month he get his notebook back from warranty..thats why i wanna send direct to asus centre...

Oh my gosh...I think this can be the longest warranty claiming of the year in Malaysia. Most probably they have no spare part to repair, you need to call them and ask for the progress, if possible, ask them to change a different working parts.

What happen to my cousin was his 14 inch Asus sent in for warranty, parts keep delaying till nearly 3 months. His mum called up and screwed them to the max, and even went to the shop they bought the notebook..

In the end, Asus replace a "refurbished" 15 inch Asus to him..

DAMMIT...i also had problem....near a month ledy send warranty...
I take a couse in programming and need my laptop so bad to do coding and stuff..

really sux bad...when i had a dell..it takes 3 days to repair my laptop

i also facing this problem...
send the my failure brick and it took 1 month to change it...
take month juz to change it with a new one?? =_="

now i understand the situation...which meant asus warranty is the suckist ever...the last i get from the asus technicion...the courier got overload of pickup service for this asus notebook...

If you area not has a servics center, need send to KL repair. please don't buy this brand, if you can't waiting longer.

Asus pick-up servics just fast for 'pick-up'. return back and repair. much waiting 2-weeks and more. if the MB, harddisk, higher price part spoil, you need waiting minimum one-two month.

so, for asus pick-up servics, that a normal time.

before I already post many about warranty issue.

if you can't be waiting repair, don't buy not servics center you area brand.

pick-up servics that a very stupid mentod, I Already tell many time. why not user trust me ? exp much Tell you !

P/S: please complain to sell for you computer shop. give her the code, and everyday call her, if her help you direct call to KL asus, may can help you faster your warranty. enduser direct call, not more use.

This post has been edited by wacomuse: Feb 4 2012, 07:11 PM

haaha bad it bad it

also complain your case on asus facebook:
http://www.facebook.com/asusmalaysia

let asus improve the servics and help you solve your problems as soon as possible.

my case even worse.. i sent my notebook for warranty since end of may 2011. then came back after 3 week and the problem still not solved..so sent out again. repeating this for 3 times.. then the last time sent out, no more return anymore as they claim they cant repair.. but then, whenever i ask for a solution, they told me let them try replace this part, that part..and at last told me almost everything replaced, motherboard, power adapter, power socket on the notebook etc etc, yet they still cant figure out the problem... so 'maybe' replace me another new model.. but no specify any model to replace me.. kept dragging till end of august, after i made noise, then they offer me a model which is cheaper than my notebook.. i rejected and asking for the model i want and how much to top up.. after that, waiting for another month again without any news, so i started to make noise again..

begining of Oct, my seller then suddenly told me the model i want arrived.. however, the spec is different that the model i wanted.. but no one know how much i should top up for that model which was not sold in msia.. my seller told me maybe was taiwan's spec.. due to duno how much to top up, i did not take that..wait for asus reply.. then the top up they asking for was so unreasonable.. the spec is lower than the model i want, yet i need to pay 80% for the price difference btw the model i wan compare to my notebook..., which mean less rm200 for me only.. i rejected and informed them this was not the model i want and they never discuss with me before send out that model..

middle of nov, theie region manager came to meet me and asking me for a solution.. after so many months of waiting, i told him i wanted a full refund.. he told me should not be any problem.. he will bring my decision to head office.. and should let me know the following week..i waited for almost 3 weeks, nobody call me..not even told me how was the progress already...i emailed to their region manager, all the answered i get was no news yet.. .i was so mad and made noise in their fb and email to their cs in msia and taiwan in Dec.. then on the last day of Dec my seller only told me that he just received the email from the region manager that my request of the refund is approved.. but pending for the money.. duno how long time..cos based on my seller's experience with asus, even the seller wan claim whatever payment with asus, might need wait up to 3 months till one yr.. and the region manager ask my seller to pay the money to me first, cos the cheque will go to the seller when they issue..but my seller refuse as he also know how effective asus is..

until today, my payment still no news..only got the approval code.... what a wonderful experience with them from May 2011 till today..

---

Added on February 5, 2012, 10:02 pmi complained duno how many times before.. all their reply is will submit to the relevant dept, asking for immediate action..but then, no ans still if i dun call myself.. but complaint in their fb, at least let other beware also good

This post has been edited by Hico: Feb 5 2012, 10:02 PM

THats f***ed up....i hope mine wont be like that...

Hico, may i know the model of your notebook?

N82JQ..sigh..cost me rm4k that time.. used less than 6 months..

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Added on February 5, 2012, 11:33 pmi think u should call them more often..if u got their technician dept's tel or any manager's contact, better call also..or else like me that time, will never receive any news if i din called myself.. i even scold their region manager that time..he told me one thing make me fire up.. he said "whatever asus offer, just accept it..even spec lower also nvm..can use enuff." I scold back to him saying i am using my money to buy your product, not u free it to me.. of cos i wan something worth with the money spent.. and don fool on me saying the GPU or CPU is nth..i am not a computer noob...then he kept quiet..

i will start made noise again soon..already wait for 1 month+ since i have been told the approval code of my refund..

This post has been edited by Hico: Feb 5 2012, 11:34 PM

and try to complain on their facebook page.. see if it works.. they seemed to reply quite often there,...

made few complaints in their fb already, the only reply is will informed the dept in charged and look into my problem immediately.. but then, no news also after that..

oh no.. sigh.. sorry to hear that... you are not in KL right? or else can send to their service center? i guess no one can beat dell after service..

This post has been edited by Pistacio: Feb 5 2012, 11:51 PM

no, or else i will every week visit to their service centre if i am in kl! what to do.. now only pray i can receive my refund by this month..

ur case is very unacceptable! its almost 4 months? n its not some cheap sub2k entry level model too..

go make more noise n thier FB! good luck !

Wow. Quite scary.
Thanks for the story Hico.
Won't buy ASUS anymore next time, until I hear good news about the after service... or IF the laptop is something worth the risk.

2 years warranty my foot. So what brand to buy ?

let us know if you have gotten your refund... hopefully you do pray for you too ^^

Last yr May till now.

Bring it to TTPM. If you have proof that they are willing to refund, but they are dragging their feet, just file at TTPM, just to show them that you mean business.

Asus notebook is nice. But not their after sale service. First time face such problem and long time. If you are not concern abt warranty then is fine. I read frm fb saying his transformer tablet lose when sent for reply. After three month still no news. And only say no stock. This user also complain after i made noise in the fb.

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Added on February 6, 2012, 9:12 amI contact ttpm last month. My place don hav their office. They request me go to their office. I will go to kl end of the month. Going to visit asus if still no news. Sigh.

---

Added on February 6, 2012, 9:14 amChance is low. Last few day only call my seller. Still say no news

This post has been edited by Hico: Feb 6 2012, 09:14 AM

man...if they keep this up they gonna lose customers...and influence
Dun get me wrong..i love my G53 but if cannot send to warranty then i better jump to an ALIENWARE.

The model i requested is g53. But they gave me older model of g series with one hdd. That time the msia model sell with 2 hdd already. I rejected after they said discount 200 only. Sigh. Dono how much money i spent to call and petrol used. The time i lose too. Sigh

if you are not from KL you can send to your local services center some place will send back the phone to KL andthen when fixed they will send back your local center and ask you go collect.

I guess thats the basic suspected flow of warranty claiming....
but do it need to take soo long?

well depending on this move work . usually a week of waiting could be more long

well...lets just hope my lappy will be fixed...
i'll report in soon

waffak so terrible the service !?

i am using n55 now i better hope it don't give me any problem damn it.

Agree on dell after sales service.... Only one complaint on dell, their design sucks...comparing to other brands like asus, acer....

After reading this thread, i might kiss goodbye to my desire asus ultrabook... Going back to acer...

i really have high expectation for asus & nearly bought one myself due to the design plus their extended 2 years warranty but after reading some negative comments regarding their after sales support...nehh. As for dell, i do agree that they have a marvelous tech support but its expensive.... so the search continues.... Today i saw something in the forum that make me wanna go to lowyat and look for it.. Msi x460x with 2 years warranty out of the box plus the price is quite resonable as well too...

choice the brand has a servics center on your area. if warranty important for you.
asus just hot on KL area only. pick up servics area, most user not choice asus, after try the servics.

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Added on February 6, 2012, 4:23 pmI alreay tell user many time better choice 1800 phone support brand. area has servics center.

This post has been edited by wacomuse: Feb 6 2012, 04:23 PM

the problem is the after sale service.. if asus got 1800, but they dragging here and there, it still the same result.. however if the service is good enough, even dun have those service centre in my area, the most longest time should be still less than 1 month.. sigh.. my place dun have samsung service centre, no sony service centre..yet i get back all my device within 1 month or less than 2 weeks.. this depend on their service only

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Added on February 6, 2012, 4:33 pmasus design is nice.. their notebook also good actually.. so depend on luck..if in 2 yrs time, u never need to face the warranty claim, then asus is a very good choice.. so either bet with ur luck or choose other lo..till now, asus new model like their zenbook series, tablet .. still attract me a lot..

This post has been edited by Hico: Feb 6 2012, 04:33 PM

i don't how to check my luck. and all notebook come on china, i think most has a problems.
maybe dell on-site-servics is ok.

Yes, I agree Asus notebooks are mostly nice.
I bought Asus A42JA last time for about RM3.6K. No issue at all.
I sold it to my colleague, and he's still using it now without any issue. Bought it around October 2010.

Like I said, if it is worth the risk(plus luck), then I might buy it.

Hope everything went well with your refund!

Reputation for a manufacturer does not just begin from having the best specs under a certain price, it is also having the best after sales service that you possibly could give.

That is the reason why many businesses and even government contracts still stick with HP and Dell - Main reason is that they know what type of service you can get.

I have experienced everything from HP to Acer, and the reason why Acer stinks is because of after sales service. Asus too, and it seems that the reason these two have problems such as this is because they work on a very fast changing spec system, until a computer that they sold probably a month ago is obsolete - and they terminated the line and any and all manufacturing of parts for that particular model.

I mean, how could you need to change model just to satisfy a warranty claim?

agree with u..asus work on a very fast changing spec system..some model can just disappear after a month from their product line..and the funniest thing is some of their stock for the older model not even arrive yet but then the latest booklet already come out with another newer spec... they seems like never able to catch up with the replacement of the spec.. G series is the best example if anyone got follow their stock status..

and their spare parts mostly comes from Taiwan which will take like 2-3 weeks time from request to approve then ship out.. so it might take like the fastest 4 week or even longer to repair when there is not parts.. this was what i experienced last time..

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Added on February 6, 2012, 11:52 pmthanks.. i will make some noise to them soon.. or else, waiting for them to contact me is a dream.. and if still no news until end of the month, i will pay them a visit to their kl service centre myself when i make my trip there..i will not give face to them again..from may last yr till now, is not a short time..

i made noise to them before, if their car break down or tv damage and sent to workshop for repair under warranty, then wait for almost 6 months, then still no news, wat will their react.. kinda fed up with all sort of excuses they gave..

This post has been edited by Hico: Feb 6 2012, 11:52 PM

I think it would be very helpful if those that claim warranty from Asus would make a list and state how long they needed for their warranty claim or if they got to claim warranty in the first place.

I remember the standard warranty time for me to claim motherboard warranty was about 1 month at least.

Me too Asus user,model A42JV.
My pc problem is always hang for no reason after one year of usage.
I send to Asus Service Centre in KL for warranty, they told me would be 2 to 3 week at most to get back my laptop.I fill the form and pass my laptop to them,only laptop without battery,charger and bag.

After 3 week,i start calling.They said part haven arrive from taiwan.
So i wait another week,so i get back my laptop after one month.
They told me that my motherboard and hard disk got problem.
But they only change my motherboard because the new hard disk is not compatible.
On the day i get back my laptop,i m required to sign and check my own laptop whether it is in working condition.
After i go back,i found out that the technician forget to screw my cover back.suppose 4 screw but 2 screw only.
My laptop now have a new problem, auto shutdown after few hour of usage,i am lazy to go Asus KL to pass them laptop and wait another month for warranty.
I am a student studying and you and imagine me 1 month without laptop =="
no entertainment,no homework,no internet,no assignment.

So my conclusion,next time no more Asus.THeir warranty service take long time and terrible.

P.S: my fren own a G series laptop warranty for graphic card problem in Singapore.Everything done within 1 week.
Maybe is Asus Msia problem?

This post has been edited by w33wawa: Feb 8 2012, 12:56 AM

Which is why having a Dell would be a better option for students.... I've experienced the same thing as well with my old Toshiba... took 2 months to replace a motherboard
Couldn't wait, in the end bought a new laptop because it during the final days of University where we have our thesis to submit

till today they haven't collect my notebook

actually... all brand are same... dell know how to play the game and provide some premium service on cheaper range notebook as well...

and also dell have bad service too, but very easy to settle the case with customer, just a few call to "k" them and you will get alot freeb like " free warranty, mouse, beg, bla bla bla " to shut customer mouth!

think, wat type you are on the notebook? u need it daily? monthly? yearly? lol
if u need the notebook 24/7 , den go for dell
im not dell supporter, but i know how it work.

latest I called mr wing fung from asus teknical centre and he said i already request to cxxl the pick up. which is i didn't ask for cxxl. i just ask where is the asus repair address if i want to ask for collect again need to wait until another 4 days . i couldnt imagine how if my notebook condition if already at asus teknical office...can i bring up this matter to kesatuan pengguna?

You're not Dell supporter bro?
I agree with you... until I have more than 1 laptop, I'll go for Dell (even though I dun really like most of the designs =.=), mainly for the warranty support

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Added on February 8, 2012, 10:45 amYes, I believe you can bring up the matter to the consumer tribune

This post has been edited by [PF] T.J.: Feb 8 2012, 10:45 AM

if... i will drive my car send to SC by myself..

i got alot laptop and pc at my house... 3pc and 4 notebook... jus 2dell pc and 1 dell notebook.. the rest other brand wor..

Wah, I is jelly liao... sell me some

lol... all in use la
btw... dun off topic

see the more post, mean asus warranty 2 year warranty not any help for user. just give the trouble user.

i don't why asus user not do any complain about this. and why asus give many problems, user choice this brand again ? so, how asus need improve the servics quality ? asus just continue the bad servics, dones not matter, user never mind about the warranty. please thinking, who make asus has bad servics ?

This post has been edited by wacomuse: Feb 8 2012, 03:51 PM

Dear MFitri,

We do appreciate any constructive feedback towards improving our services as well.

Please kindly let us know your experience towards Acer after sales service with details which will be much appreciated.

Any direct PM will do too.


Regards,
HSN

I see acer / highpoint document has a super-on-site servics need add RM98.00, I want to know that for 3 year ?or every time servics user need pay rm98.00 ?
thanks.

Dear Waco,

That would depend on your units' model and current warranty status.

Please do PM me your serial number so i can further check for you.

Rgds,
HSN

nice...someone official finally step in...

^ but not from Asus.

Today I have to send my notebook by using poslaju...since it's really took so long for to wait for the asus pick up service to collect my faulty notebook...after this no more asus product for me...

Here is a constructive feedback for you - How about actually improving your service up to a point where people don't actually call you out in forums such as this complaining about your bad service?

After people publicly complain, you turn up and ask us what can we do to improve service and all. What for? You can't solve it when people personally went to the service center, why terhegeh-hegeh asking what you can do when people complain publicly?

Lets just pull one example. One of my customer brought back his Timeline 4830 to Highpoint (branch name withheld) complaining that the unit cannot connect to WiFi. Just bought less than a week and you have a showstopper here, well actually Windows say that wifi is connected but no internet service. Why on earth do you need 1 week plus for diagnostic? Why the need to send to Subang la this and that. In fact, if you have been dealing with Highpoint the standard line answer is always "We need to send it to Subang.". Your technician sometimes just lazy la.

You know who the customer comes to complain? Us reseller. We get accused of selling crap items. It took me about ten minutes to figure out that the problem (which is quite common with Acer products) is a bad driver. Change with a generic wifi driver and voila! Everything works.

Nowadays, its either Dell, HP or Lenovo. I do sell the odd Acer now and then, but I'd rather just save myself the aggravation and sell things that do actually work out of the box.

And that is why Acer still stinks in term of reputation. You have computers not working out of the box, heck, one customer came back with several dead pixels on a 1 day old unit. Highpoint refuses to warranty. And I get blasted by the customer. Thanks to Acer. Again.

I have numerous other horror stories connected to Acer laptops but I don't think its fair to list it out here, since this thread is talking about Asus. Bottom line - Acer brand name got tagged with the reputation it has because of the shenanigans of the distributor and service center. The solution is up here, check it out.

To Asus. You want to become the next Acer? Ignore the people here in this forum at your own peril.

I had acer laptop for more than 8 years, problem free....

Never thought that acer is also getting worst..... Say good bye to the acer S3 which i was about to lay my hand on this coming
saturday... :-C

Try slot in the low latency DDR2/DDR3 ram module to HP/Compaq notebooks and you know it's not working out of the box.
HP/Compaq don't give a damn even if you cry your lung out.

For me, Acer is one of those that works out of the box. Excellent compatibility with low latency ram modules right out of the box.
I tortured my Acer notebook. I tested various ram modules and SSDs in it. I have not encountered a single compatibility issue.
I'm running it 24/7 for many months now. It's still running perfectly fine.

Speaking of HP, my 3-month old DV6-6001TX just died on me last night. I just sent it back to Thundermatch for RMA.
My wife only uses the DV6 for word processing and some FB flash games.

For good order sake, tell us which current Acer notebook that doesn't work out of the box.
Perhaps Highpoint can do something about it.

This post has been edited by ALeUNe: Feb 9 2012, 12:23 AM

why sudently become rojak made of asus n acer in here? dint u see the highpoint rep said direct pm? i somewhat understand ur frustation but please, make this thread about the topic not some bashing thread.

pm the guy or better yet make abother thread about it.

1. Its not about what works when you start slotting other memory modules or various RAM modules or SSD or whatnot. I am talking about the function after you take it out from the box.

2. For every HP that dies, I'm pretty sure that another Acer or Asus or whatever also dies, hence the topic title here. What concerns people here is the quality of after sales service being provided here by Asus, and to a certain extend, Acer. Is is satisfactory? Up to par? People are being given the runaround here, as per postings above.

3. You will have machines that die on you. That is a fact of life, no matter what the brand. That is why we have the concept of warranties. Again, the issue here is how the specific distributor of such products react to warranty claims or reports of damage. This thread is not about Acer being super invulnerable based on one unit of computer, nor is it about HP being lousy for having computers that dies on you. What is the reaction of the Acer service center and the HP service center?


What riles me about the Highpoint rep is that they dare to come in, ask for constructive comments and all that after I've dealt with their service center. This is not my first dance with them. Nor would it be the last.

You would expect that this should have been handled and settled at the service center level. No, it is not. Customers are being told by the service rep to go back to the reseller to complain. In turn, where do you think we would send the unit to for repair? Of course, the service center also. Why the added hassle?

----------------------------

Threads like this serve as a reminder to all service centers and manufacturers on the obligations they have with consumer. Having longer warranty means nothing if you have to wait until you cannot help but buy a replacement unit.

from consumer point of view, FULLY AGREED.

+1

Companies need to take notes of this....
Im officially banning ASUS and ACER....no more man..

any more need to add to this list?
Im an avid gamer hence the G53 series but 1 month without gaming reeely sucks...

Highpoint is also ASP and distributor in Msia for ASUS notebooks lar. I say they deserve this flaming - Acer and ASUS need to be aware that their local distributor soured their brand reputations with awful after sales service.

Highpoint no longer service Asus laptops right?

Highpoint asked for constructive feedback but in a PM? Come on HSN fellas, u are PUBLICLY known as Acer and Asus distributor in Msia, so the feedback on the quality of your service should also be PUBLIC.

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Added on February 9, 2012, 2:25 pm

Saw this on their website a minute ago : http://www.highpoint.com.my/ITSupport.html

Nationwide Service Centres

Highpoint is appointed as the Authorized Service Provider for the following:

Acer servers, personal computers & peripherals
Asus Notebooks
Brother printers and facsimile
Epson printers
Fuji Xerox printers
Nokia/Thomson astro decoders
Samsung monitors

This post has been edited by casphere: Feb 9 2012, 02:25 PM

Honestly, I don't think they care. Perhaps, smartly enough, the Malaysia distributor have locked in, ironclad long term agreement with Asus and Acer, that they will be the only distributor here in Malaysia. Asus may have made a right move in actually having Asus-owned service centers but having it offcially in about 3 locations means they will be swamped with work.

Acer left everything to Highpoint. Although they have service center all over the place, major repairs according to them can only be made at the Highpoint in Subang. So if you buy a notebook in Seremban, you have to send to reseller (as some nut in the service center refuses to take walk in customers), then reseller send to service center in Seremban, and service center in Seremban send to Subang. How long do you think that would take? At least 3-4 days and they work office hour.

How long would it take for you to get your unit back? Same amount of time, perhaps. And one bozo salesman once asked me why my former department refuses to buy Acer pcs, preferring to stick to Dell and HP.


They sell Asus (Through Servex), but probably send it to Acer anyway for warranty service. Why spend money when Asus service center is nearby (and free).

Here is the fear of having feedback in PM - Everyone can see what you do. So for every anecdotal evidence of incompetance, damage control mode goes on. Damage control 101 - Keep things quite and bribe the complainer to shut up. And disastified voice is a lot louder than satisfied ones.

You have to keep pestering them. All warranty services sucks, Dell, Asus ... when ask for money very fast

+1 special Asus, very stupid pick-up servics, just trouble user.

y my post had been deleted?

I have Asus, Dell and HP. Honestly, Dell does give a very good after sell service. They send a technician to my office and change the part for me on the spot. Very fast and free cause under warranty.

MFitri, u seem to be a very very good dealer. I wanna buy unit from u. Can i know how to contact u?
Base on your previous posts, you seem to provide excellent after sales service. That is what i need before i make my purchase. I hope you shall never fail me.

Dear mfitri77,

First and foremost, we highly value your feedback.

However, in order for us to further justify your claim for us to act, perhaps you can provide us more details of the case (the one that involves Aspire 4830TG). Please do allow us to know which highpoint branch you are referring to that inform you all the repair must only be carried out at our HQ in Subang Jaya.

At the same time, Acer provides warranty claim for LCD above certain amount of dead pixels (as shown in our warranty T&C), same goes to other manufacturers. If your warranty claim has been rejected by our branches though the criteria has been met, do let us know the unit details for instance the serial number and case # if any.

In addition, we would like to assign a personnel to personally visit your shop to further understand and assist you with your dissatisfaction towards our after sales service. Please do let us know the best way for us to contact you if you do agreed in order for us to make arrangement.

Once again, your feedback is much appreciated.

Regards,
HSN

Woh, hang on here. im blur now.

How did an Asus complaint thread end up with officals from Acer replying n responding to an Acer case instead?

*b l u r*

I thought Asus has opened up their own service centers now? So weird one

Ergh...about to plunk money down for an UX31...

Is it time to high tail out and think many times over?

Pray more and hope you won't get a faulty unit
Better check carefully and make sure the entire laptop is alright before purchasing yo~

the warranty time not control by dealer. for asus dealer can't help you improve the servics time. special use the pick-up servics. dealer just for sell only. warranty also help you send back to factory. or hope you can find the dealer on under warranty can one to one exchange.
exp.

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Added on February 9, 2012, 7:15 pmif you feel worry about warranty better choice other brand. you don't how to check your luck.
also, under using, how to can control, that 100% not spoil ? when your feel worry, how to use computer ?

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Added on February 9, 2012, 7:22 pmyes. i check many acer notebook on computer shop. if check with detail. most has one-three dead pixel. that can't warranty. But i don't acer how to sell it. but most buyer don't known and not check with detail, so not see the dead pixel.

after using several time, look the screen, ah... why the 'dust' can't be clean ? problems come. acer tell you the dead pixel policy.

This post has been edited by wacomuse: Feb 9 2012, 07:22 PM

btw,any 1 has send Asus laptop warranty more than once or twice?

what is the fastest time u get back laptop from warranty?

1 month....just got confirmation on my unit sending back to me after few times call

funny la u ppl..
complaining about defects bla bla bla

1, which unit can guarantee that they wont be any defects?
2, u think all the users are so stupid meh?
3, if so scare to deal with customers, then dun sell machines la

sikit sikit bising2 macam budak saja!~

^ lolwut?

we are discussing the warranty service dude.

Yep. Thats why most of my installation contracts are Dells. Save me the cost of sending my own technician to come and do warranty claims.

The after sales service that I do provide hinges on who is providing the service. If Asus plays you, then nothing much I can do also. Which is my I now mostly do Apple, HP, Dell and Lenovo. Just to be on the safe side, and most of my customers are satisfied. Especially those that bought Dell, yes, the local service does slant a lot in their favor. We like that also, because less hassle for us, and more convenient for you (I mean, you're not always going to be able to come to my shop to send the unit anyway, right ) Anyway, PM me if there is anything I could help you with.

Too little, too late. I took back the unit in question, refunded the customer so he could buy something else (a Dell, FYI) and sold the unit here as used, and at a loss for me. Losing money hurts, but my reputation is worth more. All this happened in June 2011 (http://forum.lowyat.net/index.php?showtopic=1919915&hl=), that is the last Acer I've sold, and I have stopped recommending Acer to my customers after that.

You knew margins these days are razor thin, but the way you treat customers effect us resellers more than you think. Especially those of us running shops in small towns, word about your service goes around town very fast. So thank you for the offer, but I don't sell Acer no more, so no point in you coming down to see little old me.

Some food for thought.

Acer Cheap

This post has been edited by mfitri77: Feb 9 2012, 11:05 PM

@mfitri77, you seemed like a very good and responsible seller
Was just wondering why you don't your signature to promote your items? Sorry I din't know you were a seller

Seriously? I'll be lost in the avalanche of people pushing their products here, plus my whole business is Seremban based. No point in competing with the KL market, unless its my regulars or selling off used items or things I can't sell in my market.

Plus some of my regulars don't like it when I post items here for sale anyway.

hope all the service centers people could read this thread.. and realise our pain.. and hopefully thing will get better... hopefully....

ASUS M'SIA FB LINK

ok let see how long my my notebook stayed at asus centre

just a suggestion~
It'd be nice to have more nice and responsible sellers ma, so that the forum won't be monopolized by the mere few

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Added on February 9, 2012, 11:46 pmThe way they reply always seem so friendly
Anyway, hope you'll get your notebook back asap

This post has been edited by [PF] T.J.: Feb 9 2012, 11:46 PM