waffak so terrible the service !?
i am using n55 now i better hope it don't give me any problem damn it.
Enquiries/Recommendations ASUS Warranty, Why So Bad Service One, Anybody facing the problem like me
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 Feb 6 2012, 11:06 AM
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#1
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Senior Member
719 posts Joined: Jul 2011  
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Feb 9 2012, 10:24 PM
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#2
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719 posts Joined: Jul 2011
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^ lolwut?
we are discussing the warranty service dude. |
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Feb 14 2012, 05:02 PM
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#3
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really, i am using my 2nd asus now, n55.
previous one lasted 5 years, at 4yo, the hinge and the cover lock have problem and it took about 2 weeks to settle, since the parts needed had to be imported from taiwan, they don't keep stock. the adapter fail after 4 yo, and i replace a new one. at 5yo the display chip fried, and the main board is deem not suitable for further repair. thus i decided to buy a new one. didn't really off it + game + travel, i suppose it is good enough. and one of the reason is that evernew provide extra 2 years warranty, so i have 2 years of asus international warranty, and follow by evernew 2 years warranty. however asus should really try to make sure they don't delay the work. telling customer that they send out, but only do so after a few days, is actually lazy =.= |
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Feb 15 2012, 07:27 PM
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#4
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QUOTE(Hico @ Feb 14 2012, 06:25 PM) now the funny thing happen..my seller told me the amount has been refund into 'supplier's account'.. they deduct rm250 off from the total cos of dealer's price..they wan the seller to pay the rm250 if i requested.. thats fine for me even i dun ask for rm250 ... count as i used for 8 months.. but the worst thing is the seller told me once the money go into the supplier's acc, i cant get the money out..must exchange with product!!! where is that logic??? tomorrow going to find the seller.. asking him to tell the supplier either take out the money cos my refund is not for buying the supplier's product or else i will open file at consumer tribunal and request full amount of refund.. either choice..he wan take the risk to pay me extra rm250 or wan force me to exchange thing or not! i am really fed up this time..and do u think they can force me like this? Asus already refund then reach till supplier become i have to exchange their product.. waffak!?  how can he do like this? this doesn't make sense at all! damn it, just report them, cook up all sorts of excuse!  |
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Feb 16 2012, 07:05 PM
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#5
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if asus already pay to distributor, then distributor suppose to pass the money to your seller friend so that he can pay you back, isn't it?
probably the distributor just want to keep the profit, if you take another unit, they still got earn due to the difference between distributor price and retail price, but if you don't want to replace to another unit that means they can not earn the money. then they drag long long so that you can give up and simply take any crap and settle with them =.= really shitty service zzzzz |
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Mar 1 2012, 11:38 AM
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#6
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719 posts Joined: Jul 2011
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how is the dispute against the seller Hico?
did the seller refund to you already? |
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Mar 1 2012, 06:50 PM
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#7
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fuh such a long caseeeeeeeeee!
finally can settle  |
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Mar 4 2012, 04:25 PM
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#8
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719 posts Joined: Jul 2011
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no contact?
what a center is that !? god... |
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Mar 20 2012, 12:35 AM
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#9
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719 posts Joined: Jul 2011
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asus should really hire some one who do job and not simply entertain ppl abit then drag drag dragggggggggggg.
for me asus laptop is good, but if they just keep this kind of service quality eventually ppl will move to other brand |
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May 21 2012, 07:26 PM
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#10
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there are no reps from asus in here i think.
sager msi high point got. |
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May 25 2012, 08:06 PM
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#11
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QUOTE(trinityz @ May 25 2012, 02:05 PM) asus they just don't care. why bother replying to few unsatisfied customer when they have a huge fanbase even so they still need to monitor the service centre.i am quite satisfied with asus, that is y i bought 2nd asus laptop, so far is ok, but if such issue getting worse, i oso worry if one day i need to claim warranty what will i face? better i consider the next purchase with other vendor if they can provide better service, at least i can be sure it will be done properly and dun take such a long time, and still not solve the problem |
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Dec 19 2012, 11:00 PM
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#12
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719 posts Joined: Jul 2011
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QUOTE(nexus2238 @ Dec 19 2012, 09:14 AM) All their calls get diverted to Dell call centre which is located somewhere in Asia (guess where they don't have own center over there? ), and you know how piss a client get when the call operator does not seem to speak proper English  then they will have a hard time to coordinate the repair and pickup thing? |
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