Brand :
Laptop Model :
Warranty : (Finish or Still Under warranty)
Shop location :
your story :


Example :

From MSI Malaysia fb page:

"MSI laptops may be nice but the customer service sucks like nobody's business. I bought a defective product from MSI that broke down after using for 10 days. 10 freaking days. Sent my laptop back, I requested for a one-to-one exchange on DOA basis. Since November 6 until now they kept dragging with a lot of stupid excuses.

Last three weeks, I call them and they said, "Oh, your request is approved, but so sorry miss we don't have stocks available now, have to wait till end of december. But if you want a laptop now, you have to pay RM300 to get another laptop also a GE60 but an upgraded version." HELLO, I'M A STUDENT I BOUGHT THE LAPTOP FOR 3.3k CASH AND YOU TELL ME I HAVE TO PAY ANOTHER 300 BUCKS TO GET A LAPTOP INSTANTLY OR I HAVE TO WAIT ABOUT A MONTH!? I refuse to pay so I asked if they could just give me that available laptop for free as compensation.

1 week later still no news, nobody called me so I called MSI, MSI told me that I can pick up the upgraded laptop soon without paying RM300. I kept asking are you sure are you sure? I don't have to pay? She said yes you don't have to pay, the new upgraded laptop comes with keyboard with backlight and it has GTX graphic card. I was so happy. I called them 3 times to reconfirm the news, including informing them I will pick up on Friday bla bla bla.

2 days later, 1 day before collecting the laptop, I called MSI, asking if the laptop has arrived, MSI told me "Yes, it has arrived I'll ask the technician to call you once they finish running a test on the laptop." When the technician called, I asked what's the specs of the laptop, he told me it doesn't have keyboards with backlight, cz it's the same model I bought that was defective." I was dumbfounded. That MSI fella promised me an upgraded laptop earlier! I called her asking why the sudden change?? She said, "Oh miss, MSI HQ gave the wrong info, you can't get the upgraded version."

WTF? So with just 1 simple sentence you can get away with compensating me?? And she didn't even called me to tell me that it's a wrong info given. I have to call the service centre to find out!! I was furious and I said FINE, I'LL PAY THE DAMN 300, I WANT AN UPGRADED VERSION LAPTOP. She said :"Oh sorry miss, we don't have stocks for the upgraded version laptop anymore." !@#@$!!

This morning, I called again. I cannot tahan already. 1 week since they troll me. She finally message me saying the laptop can be picked up, I just have to pay RM300. So i called MSI service centre in the morning to tell them I want to pick it up. MSI said "Sorry, we can't allow you to pick up first, because the laptop we received is a different model than what is stated in the e-mail. I will check with MSI HQ and call you back in a bit."

UNTIL 6PM NOBODY CALLED. I CALL BACK AND NOBODY ANSWER. 3 FREAKING DIFFERENT NUMBERS NOBODY PICK UP.

This is MSI's customer service. Kudos to MSI for providing such 'wonderful' service."

SOS by -kytz-

Wow, now warranty issue become official thread for lowyat forumer, this is really a good point.

It is also good to let them know how bad their service, I mean some place.

Just for suggestion, you mind to do some statistic or collect voting for service centres? For example, 100 people not satisfied with Asus Lowyat bad service.

well.. thanks for suggestion..i cant do that.. scared get warned, but i will think about it and with agreement with other sifus as well    let it be just a sharing so that consumer more aware to send their laptop for repair..

i relised its not only asus but its related to other service centre also.. so.. i make it general..

Eh? -kytz- sifu bought laptop already?
I thought he's a guy? XD

The mindset of customers are changing nowadays. Although most notebooks will work well and last long with some luck and proper care... it is virtually impossible to predict when it might go haywire, and when that happens, it will be very good be supported by good warranty support.

Which is why the sifus here almost always recommend a Dell for students since a notebook is crucial to their studies

Of course, the best way is to get a notebook that is "balanced", both in terms of quality and warranty support. And usually a normal notebook like that will cost around RM3k or so, as for a proper gaming notebook, it will cost a whole lot more. You get what you pay for

Haha, dont worry, I will support you.
At least let them know dont just increase sales, also need to maintain after sales service reputation, it is a cycle, when  a brand maintain it very well, I believe it will build up its reputation. Also, provide some standard/high quality training for those service recipient/worker/whoever on the front line, especially with the standard of procedure (I believe they do have), show how they need to communicate with customer, at least the most important thing in service: ATTITUDE
Besides, as a consumer/customer, we also need to know warranty terms and condition before we buy, at least we dont need to blame them blindly because of our careless. And we have prepared ourselves. So, be a smart consumer. Haha

ty for support..  but certain service center at certain area need to avoid if gt too bad reputation 

Eh? -kytz- sifu bought laptop already?
I thought he's a guy? XD

The mindset of customers are changing nowadays. Although most notebooks will work well and last long with some luck and proper care... it is virtually impossible to predict when it might go haywire, and when that happens, it will be very good be supported by good warranty support.

Which is why the sifus here almost always recommend a Dell for students since a notebook is crucial to their studies

Of course, the best way is to get a notebook that is "balanced", both in terms of quality and warranty support. And usually a normal notebook like that will cost around RM3k or so, as for a proper gaming notebook, it will cost a whole lot more. You get what you pay for

Brand : Apple
Laptop Model : Mac Book Pro Retina Late 2012
Warranty : (Still Under warranty)
Shop location : Apple Service Center in Mid Valley Wouth Tower
your story :
I bought this machine for RM6.8K. On the 3rd day of the laptop usage, my F1 button hinge came off. So i took it to the service center on the 6th day since caught up with working.

The funny thing is that when i approach them with my problem. They look so puzzle and agree to fix it for me. They did exchange a new F1 key for me.

This Malay Staff ( don't say i'm racist; I'm not ), He told me a stupiest thing ever. He says we doesn't cover accidental damage. I got very pissed off and i scolded the staff for tying to con my money which is rm50 for 1 key.

I asked the staff whether i'm so free to purposely waste my time to damage the key hinge ( which is highly unlikely can be done purposely) and have to come all the way to the center and waste my time. 

My mac is purchase not enough 1 week and they are saying they charging me for a new keyboard key. What a nonsense man!

When i make noise obviously the other staff came over to confront to me. They ask for forgiveness due to the staff is new.

i got so pissed off i lecture all of them for being arragont for placing the blame on me and let alone a staff which has no experience at all and make up stupid statement. I even ask them what do their warranty actually cover up.

and i know the term of ' there's always rotten apple in a basket of apple'. Everyone's story is different.

To you lads who send your laptop for service, be sure to know what is the cause of the problem and standard price fixing.

wow.. not enuf 1 week gt charges 
but if its still new and not enough 1 week. usually don't have charges. seems like that worker try took advantage on you  so, in the end you manage change your keyboard for free?

ya man it's totally ridiculous! Ya i got it for free. i spoke to the head of the staff which happen to be there. At first they refuse to do it for free, i ask them to track the serial number of my mac book surely they can track when is my purchase date. This malay staff gave excuses say server down la, he's new here dono how to use the system.

Luckily that time i bought my receipt along. Only they agree to fix it for free

ya man it's totally ridiculous! Ya i got it for free. i spoke to the head of the staff which happen to be there. At first they refuse to do it for free, i ask them to track the serial number of my mac book surely they can track when is my purchase date. This malay staff gave excuses say server down la, he's new here dono how to use the system.

Luckily that time i bought my receipt along. Only they agree to fix it for free

Even Apple service center also in that attitude, if I were you, first thing I will record his staff number and directly call/report/complain to his boss

  geez... let say if other customer that easy giving in.. they sure just paid for something that should be f.o.c
head staff is not boss? hahaha.. or director of malaysia apple? 

Is it?? I always hold the principle of Piramid: find the top authority, of course lah, I will give chance for those staff to response, if the reply is rediculous like that case, sorry oh, you piss me off, you gonna suffer like hell

Even Apple service center also in that attitude, if I were you, first thing I will record his staff number and directly call/report/complain to his boss

just pure laziness. you as a customer services should acknowledge what you know and what you say kan? don't simple give wrong info to customer. 1 keyboard key cost RM50. 

pure face palm.

Later, I think for a while, I realize that head staff should know more about the warranty terms and condition!!

well, not all head staff take initiative to know more about warranty terms and condition.. 

Case solved. We assisted user on getting back her laptop.

We appreciate your feedback on this issue and we promise to improve our service.