Reputation for a manufacturer does not just begin from having the best specs under a certain price, it is also having the best after sales service that you possibly could give.

That is the reason why many businesses and even government contracts still stick with HP and Dell - Main reason is that they know what type of service you can get.

I have experienced everything from HP to Acer, and the reason why Acer stinks is because of after sales service. Asus too, and it seems that the reason these two have problems such as this is because they work on a very fast changing spec system, until a computer that they sold probably a month ago is obsolete - and they terminated the line and any and all manufacturing of parts for that particular model.

I mean, how could you need to change model just to satisfy a warranty claim?

I see acer / highpoint document has a super-on-site servics need add RM98.00, I want to know that for 3 year ?or every time servics user need pay rm98.00 ?
thanks.

Here is a constructive feedback for you - How about actually improving your service up to a point where people don't actually call you out in forums such as this complaining about your bad service?

After people publicly complain, you turn up and ask us what can we do to improve service and all. What for? You can't solve it when people personally went to the service center, why terhegeh-hegeh asking what you can do when people complain publicly?

Lets just pull one example. One of my customer brought back his Timeline 4830 to Highpoint (branch name withheld) complaining that the unit cannot connect to WiFi. Just bought less than a week and you have a showstopper here, well actually Windows say that wifi is connected but no internet service. Why on earth do you need 1 week plus for diagnostic? Why the need to send to Subang la this and that. In fact, if you have been dealing with Highpoint the standard line answer is always "We need to send it to Subang.". Your technician sometimes just lazy la.

You know who the customer comes to complain? Us reseller. We get accused of selling crap items. It took me about ten minutes to figure out that the problem (which is quite common with Acer products) is a bad driver. Change with a generic wifi driver and voila! Everything works.

Nowadays, its either Dell, HP or Lenovo. I do sell the odd Acer now and then, but I'd rather just save myself the aggravation and sell things that do actually work out of the box.

And that is why Acer still stinks in term of reputation. You have computers not working out of the box, heck, one customer came back with several dead pixels on a 1 day old unit. Highpoint refuses to warranty. And I get blasted by the customer. Thanks to Acer. Again.

I have numerous other horror stories connected to Acer laptops but I don't think its fair to list it out here, since this thread is talking about Asus. Bottom line - Acer brand name got tagged with the reputation it has because of the shenanigans of the distributor and service center. The solution is up here, check it out.

To Asus. You want to become the next Acer? Ignore the people here in this forum at your own peril.