im one of the mangsa and this is my second time. last time, i made a complaint to celcom then to MCMC to resolve the case and get refund. this time they charge me app store i din subscribed. will wait and see how it goes now.

Thank you for your e-mail.

Reference is made to your concern raised via Contact Us Form, pertaining to the above matter.

Firstly, we regret to inform you that we are unable to respond your enquiry or grant you any rebate as requested.

However, if you wish to stop the subscription or request for rebate, kindly to contact or email the content provider directly as per below details;

1. Universal Ventures ( 25400 ): info@mobifunz.com, yensiang@mobigods.net

We hoped that the above could clarify the situation and we appeal for your kind understanding in this circumstance.

Complain to SKMM. Send them the print screen. Mine was refunded within a month.

Happen to me last month. Complain to Celcom but said need to contact the content provider.
When I spoke to them via phone they refuse to refund.

Finally complained to SKMM stating what transpired between Celcom and content provider. After a week an aknowldegemet email was received from SKMM investigation will be conducted.

Within the same month Celcom send an email nofitying the disputed amount has been refunded.

Latest update. I've got my refund and reply from the content provider.

Adding my own experience with sms scam, it's unique because I suspect that I automatically got subscribed to the scam by registering my phone number with "Carousell". You have to register a phone number to verify your account just like registering a new email.

The fraudulent sms came within seconds of clicking the confirm/affirmation button, it came even before the sms with pin used to verify my account arrived.

The fraudulent sms I got first was:

I ignored it as I did most weird junk messages. I didn't suspect anything was wrong until I got another sms the next day.

RM4 credit was deducted for a lame sms with random statement that I didn't subscribed to in the first place

Apparently my silence was deemed to be acceptance, this is of course isn't right or legal in general.

Took some time and found the "proper" way to handle this matter.

According to MCMC I should follow the "Complaint Circle".

https://www.mcmc.gov.my/make-a-complaint/complaint-circle


Generally that's how it should work.

My experience personally is that you should skip CMCF, I had issues with their online complaint form, it didn't work at all, I am not even sure if my complaint I sent about it not working was sent. For CFM, their "how to complaint " page has big bolded red letters referring you directly to SKMM and clicking on it does just that, for a while I wondered why I should go through CFM and not just complaint directly to SKMM...

I reported the matter to my telecommunications provider (Celcom), Carousell and SKMM in order but in the same hour or so. My complaint for all three is roughly:

The next day I received a reply from my telco:

Good news is my telco has stopped it, bad news is that I have to deal with the scammers myself for my rebate? I didn't do anything as I have already made a complaint to SKMM. Few days later I received this:

To simplify, you should generally complain to your telecommunication provider first i.e. for billing or services issues and then escalate the matter to the higher authorities if it isn't solved. However for complex cases like repeating scams that involve numerous parties there should be an exception and SKMM should be informed from the beginning. The parties are:

The website with suspected security issues in registration system (Carousell), the scammer (Belive Mobile Sdn Bhd), telecommunications provider (my telco is Celcom but should depend on what number you used to verify with) and SKMM.

RM4 doesn't seem like a lot of money but it adds up to a significant amount for every victim that didn't complain or fought for their refund.

I am writing a complain to Digi, as my friend and my phone Digi prepaid kept on been charged for unknown charges.

for myself, i seen this
"tryitgame" for RM2.50 a few times in the online itemized charges.

For my friend, they have this i-message sent to UK (not sure it is something like a iphone security system, sms to be sent once you switch on phone. Altho this is disable, but somehow some charges still applied.)

So any of u have this similar problem?

I just received call from no +384519558
Claimed to be from kastam malaysia (although speak in indonesian accent- prerecorded voice)
Straight hang up
Bloody scammer

This post has been edited by raul88: Sep 6 2018, 03:11 PM

I received my Maxis bill stated 5 SMS subscribed to 33226]MOBLI SMS 03 7491 0666, cost me RM 30, I immediately contact Maxis and screw them kaw kaw, the manager agreed to waive the subscriptions on my next bill.

Stupid Telcos let all this happen.

Anyone got this from u-mobile? I hv never visit this maingame.com.my website, never subscribe, but charging me RM3 without any of my authorization. Call umboile support, they only help to stop the subscription, refuse to refund.
Any advise on next step?

RM3(Incl. 0%GST):subscribed to MAINGAME! Check http://maingame.com.my now! RM3/week, To stop,send STOP MGAME to 28282.

RM0(Incl. 0%GST):0. MAIN GAME will be renewed on 20/07/2018. RM3/week(Excl.GST). To stop the service subscription, send STOP MGAME to 28282.

I also got charged by Umobile in my last bill. Feel so innocent cause I never do anything with SMS, never reply any and send any.

Kena charged at section VAS/Contents Download from "28132_Techninier_GL" for 4 times RM3 each in last month.

What the hell, super easy money for them.

If you check DiGi Community forum, got people complained about the 'tryitgame' thingy.
DiGi will only tell you to deal with CP directly.
If you still encounter the 'tryitgame' issue, you may direct your complain to them.

CS Support
Email: cs@mobiniumtech.com
Careline: 03-7621 1027

Can ask for refund from them.

**how i know, because i also kena this before.

Out of nowhere was receiving sms saying I subscribed to GH and auto renewal summore.. crazy

39254 - Game Hero
RM0 Subscription Reminder. Fee RM3/week. Auto renewal 22/10/2018 unless cancelled. To cancel, send STOP to 39254. Info 0322760999 or 0193940375 or click http://bit.ly/stopgh

Reported to Celcom CS and they helped me to stop the service. Was told that I need to email or call this Game Hero CS to get refund.

Next stop report direct to MCMC once I get evidence on my bill.

I kena the same thing as well. Did they ask you to send any SMS to stop the service? The 39254 number is not listed on the first page's list...

I getting the same thing, I already complain to CFM, but anyone know what is the celcom customer service email address ? I am going to CC them.

same here, they help me to stop but refuse to refund the charges. I already report to CFM. I tried to CC the email to Celcom but I cannot find their customer service email, do anyone know?

This post has been edited by yeah016: Nov 14 2018, 06:27 PM

I had contacted Celcom previously through Facebook Messenger and he/she told that the service has been unsubscribed, but I still received the subscription anyway after that. End up I just send the STOP message to the number in the SMS. I haven't received any similar SMS after that. Maybe you can try that.

I had not received since they help me subscribe. But the problem is why they can auto-subscribe and deduct our money by themselves without our permission, this is SCAM case that y i want to complaint them kao kao. and some more for previously deduction they operator told me are still valid I still need to pay those money deducted before. WTF with this Celcom.

Received an SMS on Monday evening from 32324:
"RM0: Successful registration. No subscription fee. Price:RM4.00/SMS .7 SMS/Week.Renewal on 11/26/2018. To cancel, send STOP HS to 32324."

Checked credit. 15 sen mysteriously missing, left RM4.85. I had RM5 on this number which I'm using for cheap data. No proof that this SMS caused the missing amount as I didn't check for some time. Ignored because it might be wrongly sent. I had TAC for XOX app registration sent to my number few days prior probably by mistake (You have to manually input the phone number).

10 minutes later XOX sent repeating SMS telling my account has no available credit. Panicked. Rechecked credit. 85 sen left!

Immediately called XOX CS. He immediately confirmed it was scam number for premium SMS service (What the heck is 'premium SMS'?!). Asked if I wanted this incident to be reported for refund of RM4. Of course! Still waiting for refund. Will report SKMM if taking too long.

This post has been edited by RetroMayday: Nov 21 2018, 09:54 AM

I have the same issue.
After I replied STOP or STOP ALL.
the next new sms (old format) appears and haunt me again.







This post has been edited by zerodevice: Nov 23 2018, 11:41 AM

WTF, HOW COME U PUNYA TYPE ARE STATED, WHILE MINE IS BLANK????