SPAM-SCAM Calls & Messages Awareness Guideliness
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 Nov 14 2018, 06:15 PM
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#1
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Junior Member
144 posts Joined: May 2010 
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QUOTE(neo89 @ Oct 27 2018, 09:44 AM) I kena the same thing as well. Did they ask you to send any SMS to stop the service? The 39254 number is not listed on the first page's list... I getting the same thing, I already complain to CFM, but anyone know what is the celcom customer service email address ? I am going to CC them. |
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Nov 14 2018, 06:27 PM
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#2
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Junior Member
144 posts Joined: May 2010
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QUOTE(darrenlam @ Oct 25 2018, 12:59 PM) Out of nowhere was receiving sms saying I subscribed to GH and auto renewal summore.. crazy same here, they help me to stop but refuse to refund the charges. I already report to CFM. I tried to CC the email to Celcom but I cannot find their customer service email, do anyone know?39254 - Game Hero RM0 Subscription Reminder. Fee RM3/week. Auto renewal 22/10/2018 unless cancelled. To cancel, send STOP to 39254. Info 0322760999 or 0193940375 or click http://bit.ly/stopgh Reported to Celcom CS and they helped me to stop the service. Was told that I need to email or call this Game Hero CS to get refund. Next stop report direct to MCMC once I get evidence on my bill. This post has been edited by yeah016: Nov 14 2018, 06:27 PM |
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Nov 19 2018, 08:32 AM
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#3
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Junior Member
144 posts Joined: May 2010
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QUOTE(neo89 @ Nov 15 2018, 03:56 PM) I had contacted Celcom previously through Facebook Messenger and he/she told that the service has been unsubscribed, but I still received the subscription anyway after that. End up I just send the STOP message to the number in the SMS. I haven't received any similar SMS after that. Maybe you can try that. I had not received since they help me subscribe. But the problem is why they can auto-subscribe and deduct our money by themselves without our permission, this is SCAM case that y i want to complaint them kao kao. and some more for previously deduction they operator told me are still valid I still need to pay those money deducted before. WTF with this Celcom. |
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