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 SPAM-SCAM Calls & Messages Awareness Guideliness

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xyber9
post Jul 9 2018, 05:51 PM

On my way
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Senior Member
605 posts

Joined: Jan 2003
From: Shah Alam
Made a complain to Celcom and they said to contact another number. Contacted this number 03-58910995 Elite Entertainment Sdn Bhd this afternoon regarding my Celcom Xpax line which was charged for MYGSCAPE. The lady said she will stop the service today.

When request for refund she said no because I click on the content. When asked what content or item clicked she cannot give explanation just said is all over the place. Later said is this a scam she immediately put down the phone. Made a complaint to SKMM.

How can they charge something without giving details of what they charge. There was no SMS or any email saying that agreed to sign up for their services.
xyber9
post Jul 27 2018, 10:55 PM

On my way
****
Senior Member
605 posts

Joined: Jan 2003
From: Shah Alam
Celcom replied on 26 July 2018 via email and the disputed amount was credit back to my xpax number on 25 July 2018.
xyber9
post Aug 5 2018, 12:13 AM

On my way
****
Senior Member
605 posts

Joined: Jan 2003
From: Shah Alam
QUOTE(croydon @ Jul 12 2018, 02:53 PM)
celcom MYGSCAPE

user posted image
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Complain to SKMM. Send them the print screen. Mine was refunded within a month.
xyber9
post Aug 5 2018, 12:24 AM

On my way
****
Senior Member
605 posts

Joined: Jan 2003
From: Shah Alam
QUOTE(wadafak @ Aug 5 2018, 12:11 AM)
im one of the mangsa and this is my second time. last time, i made a complaint to celcom then to MCMC to resolve the case and get refund. this time they charge me app store i din subscribed. will wait and see how it goes now.

Thank you for your e-mail.

Reference is made to your concern raised via Contact Us Form, pertaining to the above matter.

Firstly, we regret to inform you that we are unable to respond your enquiry or grant you any rebate as requested.

However, if you wish to stop the subscription or request for rebate, kindly to contact or email the content provider directly as per below details;

1. Universal Ventures ( 25400 ): info@mobifunz.com, yensiang@mobigods.net

We hoped that the above could clarify the situation and we appeal for your kind understanding in this circumstance.
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Happen to me last month. Complain to Celcom but said need to contact the content provider.
When I spoke to them via phone they refuse to refund.

Finally complained to SKMM stating what transpired between Celcom and content provider. After a week an aknowldegemet email was received from SKMM investigation will be conducted.

Within the same month Celcom send an email nofitying the disputed amount has been refunded.
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