My SMS Spam Experience.

My mother was using Hotlink Prepaid but her top-up finished rapidly. Complained to Maxis office but they say cannot check her account or do anything. They suggest converting Hotlink Prepaid to Postpaid Flex and register under my name. I agree.

Received bill the next month with Content & Solution charge alone amounted to RM108.00. The SMS SPAM sent daily to my mother without her knowledge from MCOM SMS - 32369, Infobip Asia SMS - 36247 and Power SMS - 33789. I complained directly to MCMC & Maxis later settled my complaint by giving rebate.

Another matter, when converting Prepaid to Postpaid Flex, I asked the Maxis officer for BASIC account because my mother use basic mobile and does not know how to use the internet. The officer add Internet 4GB subscription costing RM10/monthly without my permission/knowledge. I also complaint this to MCMC & Maxis later cancel this RM10/monthly subscription.

Another thing, when I register this account, I signed the agreement on Maxis Terminal/Tab Screen. The officer did not show me the particular & terms of the agreement and did not give me any printed agreement. My mistake.

SO LESSON LEARNED :-
1. Always check you bill.
2. For any complaint, write it professionally. Complained directly to MCMC via their website/email and cc to Maxis.
3. Keep the complaint number when they reply. Maintain your complaint until Telcos take action.
3. Any new registration with Telcos, ask for HARD COPY/PRINTED agreement. Check every particulars & terms.

Hope, this is helpful.

Not bad at least u get full refund. This year Jan I was also auto charged and called hotlink but they only willing to give back few times the charge. And I thought that is it, but today I just got charged for RM5 from another SMS. Cancelled the sub and filed complain to hotlink. They always put the blame on customer and take no responsibility of it. I didn't click on any link nor register for anything online. 1 thing I notice is that I stopped criminal case for quite some time and when I play back out of boredom I got sms charged randomly. The previous time also I feel like something similar happened when I play criminal case on my phone using their apps. That apps play 2 round come out 1 time ads and you have to close it manually.

So do check any games that has a lot of ads and delete it. Useless telco and useless apps by charging ppl without consent

malware app from google play store.

https://www.buzzfeednews.com/article/craigs...-du-group-baidu
https://securitysifu.com/2019/06/10/new-adw...ogle-play-apps/

Hey, I also got this SMS from 28282, charging me for what I never subscribed. Tried to send STOP MGAME to 28282, but still got charged. Then, I decided to call U Mobile customer service 018-388 1318 or dial 1318 from your U Mobile number which can be found on U Mobile website, they received my complaints and blocked my number from receive any unauthorized SMS from them in future. They also refunded me.

just realized my celcom bill was charged RM7 x 4 = RM28 total for something that I did not do or subscribe.

It states in the bill as "Hungama InApp".
How do I cancel/stop this from happening again?

arggh..

Find out 28282 totally scam from UMobile... See a lot UMobile user also complaint this number 28282
I also kena without click something, then received funny sms from 28282 without mention charge the fee, just ignore. suddenly saw extra RM2 change to my account. Try to call UMobile asked to check, they also do not know how to check then I tell them this number keep send me to click the link, possible charge by this number, they asked me send STOP to this number finally they help me to stop it, now is waiting their refund...

Motherfxxker Maxis, after few month, both my parents hotlink get new spam sms again, one phone deducted RM 3 /sms everyday, another one RM 4/sms, 3 sms/week, I check the phone then only know. I reply stop all, it reply TQ for ur patronage!,, WTFFFFFFFF, WTFFF MCMC doing let this pxxxma cheat users money?

mcmc is useless

Created an account only to come here to complain at how much my mother has lost her credit over and over to these scam messages yet I was the one getting the blame even when I'm only playing a simple game on the phone. No, I'm not angry at my mother but instead this scammer that took all of our credit and gave no poo about it. At first, I thought it was my mother who subscribe to it accidentally, but now that I keep getting these message and credit loss, I started to look upon the internet and look what I just found out. We are not so rich as to not give a single poo when the credit was a loss. What in the world that does that work for the hotline do for? Are they doing their job properly? If I could sue, I would definitely do it. Losing the money you earned through hard work and sweats is not cool, not cool at all. I have sent my complaint to MCMC, but I won't let my hope up since these shit always happens, and government give no flying shit about it and instead talks about rising the price or whatnot. To them, we are just their citizen isn't? Which was why scam runs havoc in this country. I'm so ashamed about this so much.

https://pictr.com/images/2019/09/23/5z1GeI.md.png

And this is not the first time it happened. The older message was already deleted.

Hi guys , today I suddenly receive sms like this , RM0 TQ 4 subscribing game bag at RM16.00/1 month. Next renewal 31/10/19. To cancel,go2 http://msisdn.mife-aoc.com/celcom/aoc/s/Q6.../XDFw3bLA==ZIrh or send STOP to 39179. Info http://game.funseahk.com

I directly went to celcom centre and the staff there help me to click on link and unsubscribe , since it says ext renewal 31/10/19, means my account already been charge RM16?

My one hotlink number already occurred 4TH times for this content SMS.
Basically mostly scam message from 3XXXX..

Seriously, how come those 3rd party can allow register under Malaysia?
Normally register those SMS code must be agree from MCMC in order to operate.

What we think that MCMC might allow those 3rd party to register..
And the telco should avoid by create a lot barrier such as TAC or OTP or verification code before get into to purchase the apps/wallpaper/video/music or something else even porn..

But end up telco blame to customers. Then customers report to mcmc..
End up telco compensate the amount to customers.

And again new 3rd parties register from mcmc..
Again suddenly you receive spam sms been imposed certain charges.

That's NON-STOP at the end..

This is a problem with Maxis, very weird do not have this with Digi

actually Digi is also the same. On and off I will receive calls from all over the places like Liberia, Pupua New Guinea, Ascension Island etc etc. And even if I don’t answer the call I am still being charged for it.

Our telco here is very much useless and their telco system is actually compromised and they are really useless. Such big company telco but they cannot do anything, but when comes to barring our line that one number one.

And so easily blame us consumer for this say we click website la, click app la, reply sms la. All this is bullshit ok. App can magically register without our permission, or browsing the internet can can cause this to effect telco. Like that means telco useless la right.

Alot of people not very well versed in it so those customer service just bullshit their way out of the problem cause lazy to work and follow up cause we paying for it not them. So easy ask consumer work out their own problems with the scam company which uses the telco network to conduct illicit activity.

Look at my screenshot even since two months ago I have had invalid sim card at certain locations and when I ask Digi I am asked to change my simcard or try in on another phone. Right i am suppose to believe that a phone which cost a thousand is faulty and not their RM 10 simcard. Use a thousand dollar item to test a 10 dollar sim card that really freaking genius.

I went and buy another sim card with a different telco and test it works fine. When i answer back to the customer service, gagap, can’t answer ask me go replace RM 10. The simcard inside my phone untouched since i bought the phone now becomes faulty we consumers have to pay?

You know it is clear that these scammers are making money and the telcos are benefiting plus their system has been compromised. And i suspect those scammers are piggybacking on consumer line like mine that is why invalid sim and not no simcard detected.

What has MCMC done all this while ? I see post dating back almost 5 years and still nothing being done. All those money has to go somewhere and into some account. PDRM sleeping ? MCMC sleeping or all tak mau kerja want makan gaji buta. like that also cannot track najib 2.4 b also can track this type of chicken feet scam cannot ?

Right now I'm trying to focus my complaint to MCMC and XOX to the unauthorised usage of number aka simcard hijacking. Doing this by reopening my complaint, answered why the issue is not yet resolved by the telco company, and proposed my expected resolution. Basically, I'm doing forensic investigation job and covering my base as much as possible just in case. The closest analogy to MCMC's SOP is how FCC certified the Boeing 737 MAX by pushing all the test processes to Boeing itself.

Probably the only way MCMC and telco companies will wake up is when random phone numbers were hijacked for a horrible catastrophe and the perpetrators were able to get away undetected by framing the hijacked numbers' owners.

This post has been edited by RetroMayday: Dec 2 2019, 09:14 AM

I have been receiving p2p spam SMS like crazy, will get at least one every 2~3 days. Mostly gambling and porn invites. Raised a case to MCMC and Celcom replied. Guess what, their solution is that those numbers are not Celcom numbers and asked me to continue blocking them. Why the hell I raise the ticket than?

I've blocked about 110 numbers for now...

Suddenly received this scam today from 33220. Unauthorised charging of rm4


RM0 TQ for subscribing Cool Animations from Rancang at RM4.00/week. Next renewal 14/01/20. To cancel, dial *365*220#. Info 03-27255703

RM0.00: Download your Cool Animation here: http://tinyurl.com/jvadqjh

RM0 Your service for *365*220# has been successfully terminated. Thank you for your support.

This post has been edited by hirano: Jan 7 2020, 06:40 PM

My Maxis number got charged rm6 for 2 sms about subscriptions service by SPHINX FUSION SDN BHD.
Maxis said is not their problem and i should ask refund from that company.
If it doesn't go well, where should i lodge a complaint? MCMC?

This post has been edited by ylyap: Jan 19 2020, 07:30 PM

Report to MCMC, go to their website and Lodge a report.

Also go to MAXIS Twitter n complaint so that everybody is aware.