Slowdown started exactly at 7PM from 5mbps to 3mbps ~ 7pm, thereafter ~ 2mbps ~ 7:30pm and yes by 8pm crawled to 1.5mbps...by 9pm probably <1mbps liao

Sigh@#$%

Now i already getting < 1mbps d..

just installed unifi today..
here my speed test.. vip5


This post has been edited by takumi868: Apr 21 2011, 08:16 PM

<2 mbps already well oh well

Hey guys, may I know the proper way/guideline to get a rebate from UNIFI?
My Unifi is down since monday and I lodge a report. They say they only can send technician next monday as they are fully occupied this week. Means a whole week of without internet/phone and I'm still paying for it.

If any of you all know the way, kindly help.

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Added on April 21, 2011, 8:55 pmmine is far worst -.- total down line. DSL gone case lolz. might as well migrate my port to unknown place

This post has been edited by Tsj261: Apr 21 2011, 08:55 PM

send an email to unifi@tm.com.my

include your

Unifi ID:
Full Name:
IC:
Package: VIP??

attach screenshot of no internet connection via your router @ 192.168.0.1

explain which day, what date, what time the service was interrupted. And explain they can only send technician on Monday (as stated by UNIFI HELPDESK with name if possible), which is a 7 Day of loss.
tell them you want a Rebate.

IMPORTANT: ASK FOR A TICKET NUMBER FROM THEM. so you can keep sending them reminders or follow ups with that ticket number in your email subject.


Hopefully these fools will understand and provide what you want.

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Added on April 21, 2011, 9:00 pmI dont freakin understand. Upgrading of TollFree platform (From 1 800 22 XXXX). Will that affect our line???
This is total bull.

This post has been edited by xavier7: Apr 21 2011, 09:01 PM

my unifi has been down from saturday. interestingly, lightning struck my house this evening and after that, unifi is okay already. LOL. apparently, lightning strike saved me....

wow TM, you're really the worst ISP in the whole wide world

at 9:27pm

those having slow internet speed better than other who waiting technician come to solve my broken modem.

TMNET monopoly the router and modem.
But have NOT enough man power (technician) to work on it?
Having difficulty to get call UNIFI helpdesk, some more have to wait few days for the technician come over.

Previous streamyx can easily found replace modem, but not UNIFI.

recently TP Link come out something can replace D-Link 615 router.
how bout modem?

Thinking of buy a extra modem from TMNET for back up while wait the technician.
Anyone had extra modem? or any other brand modem can replace unifi package modem?

reporting from SGB area, so far so good.

Here's my theory (may be right/may be not)..

1. TM knew they couldnt handle increasing Unifi subscriber.
2. To protect the elite areas such as Bangsar, TTDI, Shah Alam etc. they throttle down the bandwidth from non-elite areas during peak hour (7pm onwards where people in elite areas came back home from work) and release the throttle after 1am where most of us are asleep.
3. As a cover up, they just give an excuse they are upgrading or maintaining some shit.

I mean, why cant they just wrap the maintenance shit up in 1 day rather than doing it during night time. Something is fishy here..

i'm getting more than 6mbps down and 4mbps down now.. but earlier at around 8pm.. i only getting around 0.5mbps.. damn TM...

I'm on the VIP20 package and am probably in an "elite" area (KLCC park). The speed tests for the first 3 days I had it were up around 15-18 Mbps. However since then it has descended into 5 Mbps, then 3 Mbps, and now for the last 2 days (at all times in the morning, afternoon and evening/night) it has not even gone over 2 Mbps, ans as low as 0.5 Mbps.

It's not just some areas, I think it is everywhere. TM is pulling a con on all of us and didn't plan for the popularity of the unifi service, so they can't handle the bandwidth.

If they can't supply VIP10 and VIP20, then they should admit it and just go back to the 4Mbps packages until they have some decent servers.

Got the techs coming round tomorrow anyway, will see what they say. Else, Unifi is going in the bin.

I don't think it has anything to do with 'elite' areas.
It's probably related to the number of subscribers in one exchange.

My unifi is down. Cannot get an ip from the fiber unit. Just called their customer service, looks like my area is under maintenance. 12-6am

It has got nothing to do with the number of users. There must be a problem for the slowdown. TM has got enough of bandwidth to even supply houses with 50mbps of internet speed using the fiber backbone.

I will dig out from inside TM and see what is the issue. Got meeting with TM management people to highlight on the waiting period to get unifi installed. Highlighting the matter to TM. Also will highlight the night slowdown crisis. Stay patient

My place also at shah alam u5 near airport. You around this area?

Dude, what is your location?