Same to me also, bro.

CAN WE PAY FOR CERTAIN % OF THE SERVICE CHARGES SINCE WE ONLY GET CERTAIN AMOUNT OF BANDWIDTH? FAR BELOW 75%......

Too bad I can't check my connection as I'm currently out-station. I'm living in Puchong as well.. just wanna know, for Bandar Puteri users, your interchange is Kinrara interchange right? Maybe they are doing some upgrading works at that interchange?

With 5 ppl connected to the router

depends by what router u want to switch. if u follow klseet page, using TP-Link wont have any problem with IPTV. 100% like DIR-615 but more efficient and stable from my point of view.

not bad la now..



\



This post has been edited by ljf123: Apr 21 2011, 01:45 AM

Yes that is possible.
But you cannot simply go call them and say "I want rebate my speed so slow for 1 month".
The best way to do it is to write to them, via email or via the unifi portal (if you have registered).
You should write in proper language, try to sound as professional as possible.
Attach screenshots of your speedtests within different periods of the day, week, etc. Use TM's own speedtest as well, if not they might use that against you.

At the bottom of your email you should say something like:

"As shown by the numerous tests that I have attached; I have been getting far below 75% of my subscribed speed. Due to this, it is not fair for me to pay RMxxx at the end of the month. I believe I am entitled for a rebate. Please contact me to discuss this."

Put your name, phone number. CC to both MCMC and CFM.

Give them 3 days max. If there's no contact from them, you contact either MCMC or CFM, via email or phone, up to you. Explain in detail to them about the issue. The MCMC officer will issue you a report number. From there it's a waiting game...

You may have to chase MCMC (to update your case) as well though, sometimes they are slow.

Normally after that you'd get a call from TM Complaints Dept, and they're not like those robots from the unifi hotline.

hmmmmmmmmmmmmmmmmmm still slow.. :C downloading my iPhone os update damn slow..

I received a SMS from UNIFI:


Morning speed OK liao

my speedtest is wafak this morning. Upload is lovely but download is....

Hmnnn your case very weird..normally ppl experienced slowdown from 8pm till ~ 1am..You Morning?

guess my case same like you. suddenly my bitcomet torrent show my upload speed at 2Mbps. lol. download speed only 500kpbs++

what the f..service still down since sunday morning..damn when is this going to end!!!

THE QOS OF UNIFI IS TOTALLY HOPELESS.

I am paying the downtime, and 1300. FML

it's ok we are on the same ship here , just that before i make any move to TPlink i do want to find out if Dlink is the source of problem? After a while , i discover that it's not the router that cause the drop bar or sudden stoppage. It's with their network and also been confirmed by their tech support who closed my ticket. Now , im not having the problem. I also thought that Dlink router the major source of my stress out . Also thinking of TPlink router but than on second thought, somebody have to pay if their research team does not do a proper test out . anyway, Dlink have a reputation of networking and cctv camera product , i doubt they wouldn't want to escape from the problem faced by so many malaysian subscriber.
So , i guess the one sign the Dlink modem contract escape the gallow for now. Another thing is that , i was hoping to see some logs and more info detailing the outcome of it so that we can all know that it's Tmnet fault and we can request for waiver . I understood they will analyze the billing in 3 months time if a report is open.

---

Added on April 21, 2011, 8:30 amCool!
so far does it work?
my request for rebate with tm still pending and been told that normally it takes from 1 to 3 months for process. Hope everyone understand their process and continue to provide them the logs and data to prove the downtime. If everyone are doing the same, i think we are going to see improvement in service soon.

This post has been edited by hackwire: Apr 21 2011, 08:30 AM

Thanks for the info. So the standard LAN cable has its limit also no matter how fast is the broadband speed.

they started limit the bandwidth on Torrent

Im geting my UNIFI this saturday. What r the steps i should take to ensure everything working ok? currently still having streamyx also

Thx

any proof?

Troll of the Week.

Don't simply speculate nonsense if you don't have the facts right. Basically if you have a non healthy torrent seeds your download speed will not be as good as what you would expect.

("*SPEED EXPECTATION: Cable and DSL modem users can expect an average of 25 megabytes per hour, sometimes slower if the swarm is small with less than 2 seeders. On a good day with a big swarm, however, you can download a 5MB song within 3 minutes, and a 900MB movie within 60 minutes.")

The current slow down on download speed from 8:00PM onwards on certain area is caused but some work that TM has done which I cannot disclose on it. But they should be starting their work now to rectify the issue, unless they want to take more "coffee break" which I have nothing more to say then but to start sending them "hate" mails again!