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Unifi Official TM UniFi High Speed Broadbrand Thread V10, FREE Installation Fee & SAVE RM200!!!

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xavier7
post Apr 16 2011, 11:42 PM

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QUOTE(foosh888 @ Apr 16 2011, 07:36 PM)
Actually managed to speak to someone who works inside TM. He said there are so many complaints already, so mine will be just another piece in their already big pile of sh*t. He laughed when I told him abt complaining to MCMC - it'd be a case of same shit, different toilet. Just did another speedtest, now running@ 0.23Mbps. Damn, my grandma can deliver messages faster! LOL!

He also said that we can actually ask for rebates if we complain to the billings department with proof of slow speeds. Can anyone advise how I can monitor the speed automatically in list form instead of having to screen capture fr speedtest every time. Thanks.

Hope everyone else is having better connections...
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yes same thing in Bdr Bkt Puchong 2 now.

same thing for IP:

110.159
and
175.139

VIP20, but get speed no more than 2mbps download, upload around 13mbps for one whole month.


xavier7
post Apr 17 2011, 08:10 AM

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QUOTE(RayKazansky @ Apr 17 2011, 01:42 AM)
Guys,

Just starting to have my slow connection again... VIP5.

When checked my router...I notice these messages... are they normal (like part of migration thingy?)

» Click to show Spoiler - click again to hide... «

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wow I don't see it in my log, but maybe its been cleared as its already morning.

and another thing I see my connection back to normal today. damn it really only happens at night?
xavier7
post Apr 18 2011, 10:11 PM

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QUOTE(tommyfai @ Apr 17 2011, 04:05 PM)
arghhh... cannot tahan the slowdown on speed already.. its been a week and still the same due to "migration"..

run under 2mbps in VIP20.. totally unacceptable..
*
Is Unifi overloading the equipment? these idiots.

I'm having the same thing speedtest shows not more than 1mbps!


Added on April 18, 2011, 10:22 pmMy advice to future subscribers.

Do not sign up.

The speed would seem all fine. Then it starts going downhill after 2 or 3 months, where you get 700kb/s of download speed on speedtests on a VIP20 account.

They're biting more than they can chew.

This post has been edited by xavier7: Apr 18 2011, 10:22 PM
xavier7
post Apr 19 2011, 03:32 PM

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QUOTE(fariddarif @ Apr 19 2011, 10:36 AM)
hi there. just wanna ask all of you guys who are using unifi right now. how good is the performance of unifi? maybe i will take the vip5 package. i want to upgrade to unifi soon from 1mbps streamyx...
*
I believe you have your answer in the few posts above your post.


Added on April 19, 2011, 3:33 pm
QUOTE(tanghm @ Apr 19 2011, 10:32 AM)
Ok, so alkt from tmn united also facing same fate as us.

So, Puchong + Tmn United + OUG = Old Klang Road area all suffer from slow speed at night.
*
bloody idiots, 3 areas with problem like that. I have problem during day time also.



This post has been edited by xavier7: Apr 19 2011, 03:33 PM
xavier7
post Apr 20 2011, 01:38 PM

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QUOTE(tanghm @ Apr 19 2011, 10:42 PM)
Welcome on board, every night it has been like this. It will surely get worse mind you, seeing how they push all out asking people to sign up.

Warning to those in Old Klang Road and Puchong area especially those who want to sign up, you will get <1mbps at 8pm+ everyday.

Areas affected:
OUG
Tmn United
Taman Desa
Puchong

Fuiyoh almost whole stretch of gardens around OKR is 0.7mbps download speed now

user posted image
user posted image
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I just wrote them a mail asking for rebate, they inform they will only calculate the rebate after my case ID is closed. wonder if they calculate start from when I lodge the report or they already know something's wrong at their end at a certain date.


Added on April 20, 2011, 1:39 pm
QUOTE(alkt @ Apr 20 2011, 12:44 PM)
Siebel,
Have u try to PM rattan in this forum?

btw guys, what DNS are u using?
my DNS :  202.188.0.133 202.188.1.5

cheers!
*
I put google dns in the router tongue.gif

This post has been edited by xavier7: Apr 20 2011, 01:39 PM
xavier7
post Apr 20 2011, 03:02 PM

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QUOTE(alkt @ Apr 20 2011, 02:50 PM)
Just changed mine, hopefully got difference. Thanks! smile.gif
Maybe u should do that tongue.gif
Luckily i didn't go out, totally forgot that today a technician suppose to come and lucky he called laugh.gif

Came over to fix my VoIP issue cos i changed the last 4 digit numbers last week and the dect phone went dead. Anyways issue settled and the tech was nice enough to help me call CS and screw them to reset my sessions. Now dl speed seems to be normal back smile.gif

ps-the tech also using 20mbps at home and use it to dl animes and movies like we do tongue.gif
*
good to have a knowledgeable tech help out smile.gif
xavier7
post Apr 20 2011, 03:19 PM

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Hope it stays that way till end of the month, yoda.

biggrin.gif
xavier7
post Apr 20 2011, 05:55 PM

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half an hour ago, it was 17mbps.

now its 3mbps

on a vip20

Fxxxkin useless idiots
xavier7
post Apr 20 2011, 09:22 PM

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QUOTE(tommyfai @ Apr 20 2011, 08:49 PM)
dumb fools, they should email us this instead of us calling them emailing them!!


also:

During these exercises, our customers subscribing to the affected services may experience minor service interruptions.

Minor my arse.
xavier7
post Apr 20 2011, 10:23 PM

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I guess its the whole puchong.
xavier7
post Apr 21 2011, 03:00 PM

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QUOTE(cannavaro @ Apr 21 2011, 11:11 AM)
Mine took about 1 month.
RM100 rebate for my VIP20 package because of multiple IPTV failures and they could not give me a timeline on when the problem will be fixed.
*
thats awesome news!
xavier7
post Apr 21 2011, 03:44 PM

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haha at least you got it, and it shows they're not lying when they're going to rebate.

I got my answer from them going to rebate my bill as well, how much, I'm not sure.
xavier7
post Apr 21 2011, 08:58 PM

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QUOTE(Tsj261 @ Apr 21 2011, 08:48 PM)
Hey guys, may I know the proper way/guideline to get a rebate from UNIFI?
My Unifi is down since monday and I lodge a report. They say they only can send technician next monday as they are fully occupied this week. Means a whole week of without internet/phone and I'm still paying for it.

If any of you all know the way, kindly help.
*
send an email to unifi@tm.com.my

include your

Unifi ID:
Full Name:
IC:
Package: VIP??

attach screenshot of no internet connection via your router @ 192.168.0.1

explain which day, what date, what time the service was interrupted. And explain they can only send technician on Monday (as stated by UNIFI HELPDESK with name if possible), which is a 7 Day of loss.
tell them you want a Rebate.

IMPORTANT: ASK FOR A TICKET NUMBER FROM THEM. so you can keep sending them reminders or follow ups with that ticket number in your email subject.


Hopefully these fools will understand and provide what you want.


Added on April 21, 2011, 9:00 pm
QUOTE(Tsj261 @ Apr 21 2011, 08:48 PM)

Added on April 21, 2011, 8:55 pm
mine is far worst -.- total down line. DSL gone case lolz. might as well migrate my port to unknown place
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I dont freakin understand. Upgrading of TollFree platform (From 1 800 22 XXXX). Will that affect our line???
This is total bull.

This post has been edited by xavier7: Apr 21 2011, 09:01 PM
xavier7
post Apr 21 2011, 09:27 PM

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wow TM, you're really the worst ISP in the whole wide world biggrin.gif
xavier7
post Apr 22 2011, 08:07 AM

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QUOTE(dimenxion @ Apr 22 2011, 08:03 AM)
My first time encountering this ip range

110.159.x.x
never got this ip. anybody got this one before?
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yeah i always get that, or another one 137 or 135 something I can't remember
xavier7
post Apr 22 2011, 09:22 AM

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the IPTV is fine, picture quality and all. but with crappy free channels. we got a preview of the paid channels currently for around 1 month. it ends end of April if i'm not mistaken.


Added on April 22, 2011, 9:23 ambut its considered cheap if you subscribe one or 2 channels, its RM8 or 9 per channel, I can't remember

This post has been edited by xavier7: Apr 22 2011, 09:23 AM
xavier7
post Apr 22 2011, 11:42 AM

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QUOTE(uchan @ Apr 22 2011, 10:37 AM)

WHAT IS THE POINT TO LAUNCH THESE PACKAGES WHEN THEY DONT HAVE THE CAPACITY TO KEEP THE QOS?
RUN BUSINESS WITHOUT ETHICS?

EXACTLY MANGGGGG!!! thumbup.gif

xavier7
post Apr 22 2011, 08:35 PM

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yeah, its finallyyyyyyyyyyyyyyyyyyyyyyyyyyyyy

restored!!!!!!!!
xavier7
post Apr 22 2011, 08:52 PM

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yup am from Puchong smile.gif
xavier7
post Apr 24 2011, 11:15 PM

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here we go again.

getting like 4-5mbps on vip20

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