Unifi Official TM UniFi High Speed Broadbrand Thread V10, FREE Installation Fee & SAVE RM200!!!
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 Apr 19 2011, 10:55 AM
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#1
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Junior Member
314 posts Joined: May 2007 
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Nooo! My unifi just went down yesterday =( totally no dsl light. Lodge report. Hope they fix it asap. I got tons of thing update via internet =.= internet is business !
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Apr 21 2011, 08:48 PM
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#2
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Junior Member
314 posts Joined: May 2007
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Hey guys, may I know the proper way/guideline to get a rebate from UNIFI?
My Unifi is down since monday and I lodge a report. They say they only can send technician next monday as they are fully occupied this week. Means a whole week of without internet/phone and I'm still paying for it. If any of you all know the way, kindly help. Added on April 21, 2011, 8:55 pm QUOTE(tommyfai @ Apr 20 2011, 08:49 PM) mine is far worst -.- total down line. DSL gone case lolz. might as well migrate my port to unknown placeThis post has been edited by Tsj261: Apr 21 2011, 08:55 PM |
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Apr 22 2011, 11:40 AM
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#3
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Junior Member
314 posts Joined: May 2007
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QUOTE(xavier7 @ Apr 21 2011, 08:58 PM) send an email to unifi@tm.com.my Thanks for the info =)include your Unifi ID: Full Name: IC: Package: VIP?? attach screenshot of no internet connection via your router @ 192.168.0.1 explain which day, what date, what time the service was interrupted. And explain they can only send technician on Monday (as stated by UNIFI HELPDESK with name if possible), which is a 7 Day of loss. tell them you want a Rebate. IMPORTANT: ASK FOR A TICKET NUMBER FROM THEM. so you can keep sending them reminders or follow ups with that ticket number in your email subject. Hopefully these fools will understand and provide what you want. Added on April 21, 2011, 9:00 pm I dont freakin understand. Upgrading of TollFree platform (From 1 800 22 XXXX). Will that affect our line??? This is total bull.  QUOTE(uchan @ Apr 22 2011, 10:37 AM) Let us know your status. Mine has been down since last Saturday. alrite, will keep update as much as I can. I'm totally limit with internet service. Unifi still down and I'm hogging some other people wifi's line that don't have secured security LOL! |
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Apr 22 2011, 04:15 PM
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#4
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Junior Member
314 posts Joined: May 2007
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QUOTE(uchan @ Apr 22 2011, 01:17 PM) Appreciate that My Unifi just got fixed. Technician came today rather than next Monday to fix it.  Apparently my liser box someone go sabotage my copper wire (Im on VDSL btw). Even after put new wiring for me, DSL light still down. They went to the VDSL box at the roadside and totally change a new port for me and its on back. Slow back at least they get the work done. Now I shall be doing the rebate for 5 day losses.  |
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