Dear Sir,
THIS IS THE THIRD REMINDER
Your Billing department has not contacted me to waive the problem caused by your faulty modem for a couple of days i am not able to utilize the service after the installation .
There's no action or whatsoever even a reminder had beeb sent to your company regarding this issue. An attachment of the Reminder Email is enclose in this email .

Two Email was sent out to Unifi@tm.com.my regarding the Billing issue on 6th April and 8th April ,

This will be the final email sent out to Unifi informing your company about this Billing and any silence to this matter will void our contract due to the poor service in your Bill Dept and I shall consider this Contract with Unifi Terminated automatically for not able to provide the services as promised in your advertisement displayed out to convince me the change.

Thank you ,

Just to clarify, you are insisting on getting a rebate for just a few days of downtime due to router failing?

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Added on April 11, 2011, 10:08 pm

Have you tried resetting router settings to defaults and using ethernet connection, only setting up Unifi username and password? Assuming you had not redacted the logs too much, the issue could be below:

"Apr 11 13:21:03  ","PPP: Connection terminated."
"Apr 11 13:20:47  ","PPP: No response to 14 LCP echo requests."

DSLreports because they have several options there, and I took the Java option which is optimized for fiber connection. So far the results is consistent.
For me speedtest.net isn't accurate enough because the result is vary and inconsistent.

Speedtest.net is a bandwidth meters, not an accurate way to test Internet speeds. They are good for quick screen shots.

So far is there any other VDSL2 modem can support UniFi? Anyone tested yet? I'm thinking to replace mine.. since mine was replace 3 times within a month.. chipet!

First I thought the slow speed was caused by Unifi server. Later i discover that the slow speed was actually caused by the distance between my Macbook and the router which is upstairs while my work station is downstairs.

I wonder why is this so since the router Dlink claims better coverage due to Wireless-N?

Is there any setting that i need to adjust in the router config to expand the horizon? TQ.

@hackwire,

My signal is very weak (mainly 2 bars, superficially fluctuates to 3 and 4) when I am just a few metres above the router. Problem is, I can reach high speeds, except that it always goes really low (to zero, time out) and affects browsing and downloads. Not stable at all.

When using another laptop from a different location equidistant from the router as the first, the connection is much better, and doesn't drop.

i have been email and called since last week.. they said already pass my case to don't which idiot team to handle it.. still no call from them...

Guess what happen when I did that ??
Tonight I logged a case, tomorrow they CLOSE it asking you to send speedtest. I sent and thats it no more reply.
The next week I log AGAIN, they CLOSE IT again asking me for the same speedtest, sent again and that it no more reply again.
Yesterday night I got fedup with the myunifi report method and make a call instead

@@ That bloody DIR615 is known to have signal issue la... U give them one year to trouble shoot also cannot solve one. haha

Hi, I hope we can discuss this issue so we can find proper solutions.

We've identified that the router wifi signal is extremely weak and prone to fluctuations.

Also, a lot of users have been reporting issues with their connections recently, some perhaps due to their "relocation" or servicing or whatever.

However, for me:

1. I am not facing connection initialisation problems - it is able to connect and is usable, at least at some places around the house.

2. I sometimes get periods of (say a few minutes) very good downloads/browsing use, i.e. 200-300 KBps average, going up to a very rare 500+ KBps average sometimes.

3. At the same time, I never fail (during each usage session) to get periods (of a few minutes or longer) of extremely poor speeds... 0 KBps, downloads timing out, and web browsing impossible (cannot even load text or lowyat, it is either extremely slow or at 0 KBps).

So, I understand normal fluctuations (0, 10, 100, 200 KBps, moving about), but it is very prone to dying off, and it does this way to often (every few mins or secs). If I can get high speeds of 200-500 KBps (and even rarely hitting 600-900 KBps) on 2 signal bars (sometimes moves to 3 or 4, but does not seem to matter), why does it keep dying out like this? It makes downloading and web surfing impossible.

Can TM actually do anything about this? If the Router is at fault, how come I can still get (non-constant) speeds of 200-900 KBps?

Also, why is the connection appearing to be better/more stable at a different location on an older laptop, even tho both laptops are equidistant from the router?

Thank you.

We have already given you some steps to try (use ethernet to test) but you seem to be insistent in your assumption that it's not a wifi or router issue you are facing?

Wireless connections fluctuates a lot and is prone to interference. The age of your laptop is not a good indicator of whether it should have better wifi performance or not.

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Added on April 20, 2011, 1:23 am

This is simply a pragmatic move. E.g. most Streamyx packages provide free modem but there is no shortage of market demand for ADSL modems with better features and performance.

I see, that is indeed good news, that fluctuations stopped after they "tweaked" for you. How can I contact them, do you have a direct number for the people I shoud talk to you can share?

I don't know for sure what the problem is, or even if it is similar to yours, and from experience even the TM people might not be able to tell. I had Streamyx for 3+ years, it DCed more times than I care to remember, and was unstable like hell.

I also felt it was weird, since the fluctuations are extreme (0, <10, 200, 300, 500+) but I still need to test the same laptop from the less affected location.

Thank you.

Fully agree with you and cannavaro. 

Moreover this is a personal decision of less than RM100.00 and not like "Fukushima's" multi-billion questions.  It just like we have Bus/LRT services in Malaysia but why so many still have cars?    BTW, not that we have not dealt with TM and wonder how long it would take to get them to change.  Eventhough finally one morning when they wake up and change the router, will TM replace all existing routers?