WTA, is there any other way i can connect my stb wirelessly without using homeplug?

The whole 2 days or so I was downloading Fileserve links and and only noticed last night that they were somewhat halfway stuck and disconnect everytime. Should have pointed to Filesonic. Damn. Is there something wrong with Fileserve connection or is this problem limited to Unifi users?

Nope not really... maybe a slow start but after a while everything is up to speed...

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Added on April 2, 2011, 11:03 amWe are not on dedicated lease... so sometimes other factors affect the downloading...but mostly on their end...

Understanding that we are not on dedicated line, patience is a must, and I myself don't simply go shouting here and there (especially to TM) just because my downloads suddently becomes slow. Take a step back, relax, restart the router and try again. If still slow I just leave it, perhaps tomorrow will be better...so my advice, it is not the end of the world... and besides what so urgent about downloading stuff anyway...

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Added on April 2, 2011, 11:05 amperhaps time to upgrade to dedicated lease...

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Added on April 2, 2011, 11:09 amyes... the person at the call centre is not the one who do the fieldwork... sometimes i felt nowadays people are lacking patience... they expect a call in the morning and problem solve the very same day... and if it didn't, keep harassing on daily basis.... shame...

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Added on April 2, 2011, 11:20 amCome bro, are you that desperate. Ever heard of SOP? You think TM have 1million technical support? Every incident is recorded with a report number. Each report number is escalated to a dedicated technical team based on category/problems. The team will then assigned to field team based on location. This field team will then schedule the fix based on available slot.

So if your problem (as an example) is schedule next week to be fixed, calling on daily basis wont do any good since it is still going to be next week. But even calling until next week, then you might say: now only you want to fix my problem.... (which if you dont call still will the the same date)...

My point is, once called, the report number is there already... just do some follow up...and be nice the person on the other end... there are also human being with feeling...

This post has been edited by VerM: Apr 2 2011, 11:20 AM

my motorrolla phone seem like not working... did you all try that phone???

what is the issue?

well i know torrents depend on peers and all but its not full speed :|

Me, I'm was getting full speed last night till now. Fingers crossed that it stays that way

din check the speed but dl speed from torrent was at handsome 500kb/s, vip5 user

Same here. Speed yesterday night was acceptable. Hopefully it stays that way.

You're kidding right? The only reason I was ready to harass them everyday is because they refuse to give me a reasonable timeframe! Oh wait, correction... No timeframe at all. No timeframe, no compensation? What am I suppose to do? Sit and pray?

Same here.

Firstly, I'm really pissed off right now, I'd been experiencing very unstable connection. My internet keeps on disconnecting and reconnecting.
Secondly, I called the UniFi hotline and waited for more than 10 minutes and there was no pickup.
Thirdly, the download speed stated in speedtest.net was 15mbps but when I downloaded something off the internet the down speed was only 200~300kb/s, what is this?!

Try downloading directly from Microsoft. I always get full speed from their servers.

I was wondering why different OS gave different speedtest result on VIP20.

Windows XP Pro, gave me a maximum of 13.xx+ mbps on speedtest.net
Windows 7, the result is 21.xx+ mbps on speedtest.net

But when direct downloading/HTTP download, the speed is good and same on both OS, around 1.8mbps-2mbps.

Only speedtest showed different results. Any specific reason for this? or TCIP/IP configuration on my laptop?

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Added on April 2, 2011, 3:56 pmyes. try microsoft or oracle. both give full speed for me

This post has been edited by gotdamsg: Apr 2 2011, 03:56 PM

I think due to many have complaint about the long waiting time for getting an operator to call, TM UNIFI should improve their service here. It's not one who complaint about the longest period of call waiting but looks like hundreds or may be thousands.

They should adapt a Open ticket and Close Ticket concept online email like Exabytes Webhost . customer will be able to view their reports. But i believe they do have right?

They're using Siebel CRM to track reported calls from Unifi users but I've no idea what kind of call centre software they're using. Anyway, Unifi call centre staff that I dealt with were all okay, never need to raise my voice and they're very helpful. My problem had been solved, stupid contractor did a shoddy job during the 'maintenance' work last Tuesday and this was solved by TM technicians yesterday. The found out that the link from DP in the manhole to my house was somehow broken by the contractor, switch to another pair and everything works okay afterthat. Good thing, the call centre staff who call me today raised a billing ticket for the rebate. No need to send any mail.. Mad with the disconnection problem, but the staffs that I dealt with were all okay..

hi there,

just wondering. is it me or unifi having problem to connect to international site? cant even access youtube.com for the past hour

Youtube seems to be working fine for me. Try using a free proxy server and see what happens.

its seem fine now. haiz..

1. Are you using the default router supplied by unifi? Most likely thats why you keep experiencing disconnecting issues.
2. The unifi hotline is pretty hopeless.
3. Your download speed may vary depending on where you're downloading from.
e.g hotfile free service will only give you 350kbps at max
rapidshare free service will only give 200kbps at max
and also, if you're downloading torrents, the speed may vary depending on the seeds the torrent and the upload speed that you capped it at.

This post has been edited by YouDontKnowMyName: Apr 2 2011, 08:50 PM

I heard DLink 615 USB port can be used to plug in external USB hard disk and act like a NAS.

Anyone manage to get this to work ? And how ?

i figure out why it not working...but not sure how to solve it... when i'm online ...the phone cannot make calls and receive... and while i off my computer and not internet access , the phone will able to make call and receive...

is it the problem with the cable connection on the phone ?