Just wondering if anyone has successfully getting rebates from Unifi. The sent an SMS on Tuesday saying that they're going to do maintenance on the underground cable at Sg Buloh from 9AM to 7PM.. but it has been few days now I'm without Unifi connection. Neighbours in my area are all okay but they're not willing to send their technician to my house and said that they're still haven't finished doing the maintenance. It is now Thursday and mine is still not up yet.. no LINK or AUTH LEDs on my modem which I suspect they've changed something and forgotten to reconnect my line. They've promised to send someone tomorrow afternoon if thing doesn't resolve. But .. damn, I've never complained about my connection, they cut it off and now me without Unifi for many days and they're not willing to send someone to check it out.. I want a rebate for how many days I lost my Unifi usage.. let me know what I need to do..

This post has been edited by wiraone: Mar 31 2011, 09:36 AM

Haha, people come to this thread when they've problem .. so, yeah.. you won't find any that would compliment for the work done when something works as supposed to. They're service provider, if the problem caused by us .. and fixed by them, sure, I'll compliment them.. but if the problem caused by them .. why I need to compliment them when they fixed the problem?

They're using Siebel CRM to track reported calls from Unifi users but I've no idea what kind of call centre software they're using. Anyway, Unifi call centre staff that I dealt with were all okay, never need to raise my voice and they're very helpful. My problem had been solved, stupid contractor did a shoddy job during the 'maintenance' work last Tuesday and this was solved by TM technicians yesterday. The found out that the link from DP in the manhole to my house was somehow broken by the contractor, switch to another pair and everything works okay afterthat. Good thing, the call centre staff who call me today raised a billing ticket for the rebate. No need to send any mail.. Mad with the disconnection problem, but the staffs that I dealt with were all okay..