219.93.218.177

Official Unifi-ed.

got quite high ping due to poor quality copper wire cable...

realize that when load Youtube clips, it will stay at 1.xxMbps constantly...

why ah?

do you facing slowdown during night?

Seem like your "gateway" has been migrated

Tell me, who is not frustrated when they have huge billboard ads along the highway claiming unifi like lightning speed?

My aim is to make them aware more and more about their crappy service, dun just advertise and not capable to retain the speed.

When we (affected users) work together to complain, for sure it wont look so good in their report, and "hopefully", their boss can start to decide/act on something. *Only if they have the mind of good cust service*

i feel like been cheated !!! Really UNIFAIL ~ Fail with so many problem ~ third day using UNIFi, afternoon time...

disconnected at all...

phone cannot make call & cannot receive call...

WTF !!!!!!!!! where should i go ???

just installed mine this morning. gonna monitor it the next few days

To b fair to TM, not everyone is having bad connections. Today is my 3rd day so far so good. Location BU.

This post has been edited by janson_kaniaz: Apr 3 2011, 02:54 PM

So this is my 3rd day of using Unifi...

Day 1 : Simply awesome .... download awesome... youtube awesome...... everything like flying ~

Day 2 : Problem start occur ... Motorola phone cannot call and receive call ..... try and try also cannot.... fed up ~

Day 3 : IPTV start got problem....always lost connection.... no satellite.... keep on disconnect... router keep on connecting and disconnected... at last...

TOTALLY NO CONNECTION !!!!!!!!!! Why why why ??? TM you tell me why la?????

called customer service using Hp. wasted dunno how much ~

now using Umobile broadband to post this .... wtf.........

today is my third day... phone cannot call, iptv cannot, internet also cannot ~

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Added on April 3, 2011, 2:56 pmhope urs is good ~

This post has been edited by nickchai1313: Apr 3 2011, 02:56 PM

I've been using Unifi since April 2010 and the only problem that I've had so far was IPTV interruptions. It took a while but I was given a healthy rebate.

after i call and to complain... they reset my line.... now this is my speed...but phone still got problem sometimes... aiks...

no problem since august last year.

maybe the port at your area got problem..

When it's a monopoly of course price will be high :/

what to do with the price now?
TS having problem with the connection..
never mention about price also

Call 1300881221 and make a report to the CS. The CS will make a report for you and contact you again within 1-2 working days. Then if there's no response from them after 2 working days, call them again and tell them that you've been waiting but there's no response yet.

All the best!

LOL mine was working well for 2-3 weeks before it started giving me crap speeds from 9pm to 3am. That's 6 hours. 1/4 of a day of crap speed.

Ahhhh... May I ask how long did the IPTV interruptions lasted and tell us more about the rebate? Thnx.

Are you on FTTH? Or VDSL? Your ping is quite high compared to most of us FTTH users.

If the port in his area got problem everyone in his area must be experiencing it too because each port shares upto 32 splices(splittings on 1 single main fiber cable)

mine is VDSL.. condominium... today my internet keep on disconnected after that i have to power off all devices for 5 mins... then on back.... wt......

you are so lucky...

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Added on April 3, 2011, 4:10 pmdunno what they did on the port ~ aiks...

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Added on April 3, 2011, 4:12 pmwat to do....we are Malaysia ~

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Added on April 3, 2011, 4:13 pmmine is VDSL.... so does it do with fiber port ?

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Added on April 3, 2011, 4:15 pmnow my connection keep on dc and rc.... :S

This post has been edited by nickchai1313: Apr 3 2011, 04:15 PM

No, only this morning I noticed this change. It's only my 3rd day on UniFi.