Apr 1 2011, 07:35 PM
QUOTE(cucubud @ Apr 1 2011, 04:32 PM)
I thought if a subscriber is being migrated to a new equipment, it will only happens once (probably 2 hours downtime).
But I read subscribers are affected every night. Are they migrating the same subscriber every night to different equipment?
Furthermore, they should inform the subscribers affected that their connection will be down from what time to what time so that the subscribers know what to expect.
No planning???
Yes,TM do put some announcement at their websites. Please refer to their websites...But I read subscribers are affected every night. Are they migrating the same subscriber every night to different equipment?
Furthermore, they should inform the subscribers affected that their connection will be down from what time to what time so that the subscribers know what to expect.
No planning???
Dear Valued Customers,
Telekom Malaysia Berhad ™ wishes to inform our UniFi customers that we will be upgrading our High Speed Broadband (HSBB) network to a new platform to facilitate ongoing improvements of our network performance and service quality.
Please see below for the upgrading schedule:
Damansara and Duta
25 February 2011
Sungai Long, Cheras
3 March 2011
Selayang Baru and Keramat
10 March 2011
Batu, Setapak
17 March 2011
Sungai Buloh and Wangsa Maju
24 March 2011
Bukit Bintang and Taman Midah in Cheras
31 March 2011
During this upgrading exercise, TM UniFi customers may experience minor service interruption with our UniFi triple play services namely High Speed Internet, Video and Voice over Internet Protocol. We would like to assure our customers that the services would resume to normal after the migration period.
TM apologizes for any inconvenience that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.
We would like to thank you for your understanding and patience during the affected period.
Added on April 1, 2011, 7:38 pm
QUOTE(klseet @ Apr 1 2011, 03:36 PM)
Then probably you need to include hourly SpeedTest data as evidence ! 
BU & USJ also like that?
Did you check around neighbours/relatives/friends around your area?
Can't be right, they should be using different equipment....
Oh, could it be TM use Streamyx port for UniFi, and at the same time setup UniFi port & migrate over??
Kind of unfair isn't it?
I stay at Bukit Rimau, I'm pretty sure both Kota Kemuning + Bukit Rimau has lots of UniFi users, but I never encounter slow-down at night.
In fact, it's getting more stable where my IP won't change unless I manually change it.
I thought you already a VIP5 user? Add another one to download kuat-kuat?!
Yes, I asked my friends same questions and guess what all 4 area(initial launching of HSBB) which consist of Subang Jaya, Shah Alam, TTDI, Bangsar already been migrated...Guess that will answer your questions why you never encounter slow speed.. BU & USJ also like that?
Did you check around neighbours/relatives/friends around your area?
Can't be right, they should be using different equipment....
Oh, could it be TM use Streamyx port for UniFi, and at the same time setup UniFi port & migrate over??
Kind of unfair isn't it?
I stay at Bukit Rimau, I'm pretty sure both Kota Kemuning + Bukit Rimau has lots of UniFi users, but I never encounter slow-down at night.
In fact, it's getting more stable where my IP won't change unless I manually change it.
I thought you already a VIP5 user? Add another one to download kuat-kuat?!
This post has been edited by naz9802: Apr 1 2011, 07:38 PM
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