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 Credit Card v12, Credit card GST remains....

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alexwsk
post Oct 21 2010, 12:10 PM

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QUOTE(chemistry @ Oct 21 2010, 10:50 AM)
No it doesnt show what you said. it's a Savings Account-i.

I felt something must have gone wrong. The bank has not completed the account conversion process but told me that it's already done. i have filed an official complaint via email to HLOnline.

I requested a refund of RM8 atm card fee as well, as MilesAndMore said HLB's BSA does not have atm card fee.
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yup, savings account-i is normal account
miles is right, my HLB's BSA does not hv ATM card fee

Added on October 21, 2010, 12:12 pm
QUOTE(hye @ Oct 21 2010, 11:13 AM)
Oh yes .... sorry miss this part.
You can only execute the BT once you receive your statement. All cc providers (not only OCBC) would require the cc statement that you want to BT from.
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not all, just did PBB BT last month, no statement required

Added on October 21, 2010, 12:15 pm
QUOTE(chemistry @ Oct 21 2010, 11:27 AM)
How could the Officer say the account has been successfully converted? She said she checked through HL database wor...I asked for a clear explanation from the bank, and not forget to tease HLB's incompetence.
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did u ask for a photocopy of the conversion form which u filled in?
if u hv, screw them kaw kaw biggrin.gif

This post has been edited by alexwsk: Oct 21 2010, 12:15 PM
chemistry
post Oct 21 2010, 12:49 PM

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QUOTE(alexwsk @ Oct 21 2010, 12:10 PM)
yup, savings account-i is normal account
miles is right, my HLB's BSA does not hv ATM card fee
Added on October 21, 2010, 12:15 pm
did u ask for a photocopy of the conversion form which u filled in?
if u hv, screw them kaw kaw biggrin.gif
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No I don't have the photocopy. The teller took the ori form.

However, I asked for confirmation from HLB Online, and an officer replied that the conversion was done and effected. I made a screenshot of that message.

Later then if I drop by HLB I'll try to get a photocopy of that form. I wonder the bank would entertain my request.
alexwsk
post Oct 21 2010, 01:54 PM

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QUOTE(chemistry @ Oct 21 2010, 12:49 PM)
No I don't have the photocopy. The teller took the ori form.

However, I asked for confirmation from HLB Online, and an officer replied that the conversion was done and effected. I made a screenshot of that message.

Later then if I drop by HLB I'll try to get a photocopy of that form. I wonder the bank would entertain my request.
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if the conversion was done and effected, how come still got charge rclxub.gif
if u walk in to the branch, just ask them to reverse the charge straight away
chemistry
post Oct 21 2010, 03:58 PM

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QUOTE(alexwsk @ Oct 21 2010, 01:54 PM)
if the conversion was done and effected, how come still got charge rclxub.gif
if u walk in to the branch, just ask them to reverse the charge straight away
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Last night I just email HLB and asked for reverse charge for atm fee. Just now when I stepped in to the bank, the branch manager recognized me & passed me a credit advice RM8.

I wonder if anybody kena screw kaw kaw for the error. Could it be purely server error? HLB sees my account as BSA-i, but my Online Banking shows SA-i. This is weird. Anyway, now they are aware of such error, I hope this doesn't happen to anyone else.
alexwsk
post Oct 21 2010, 04:04 PM

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QUOTE(chemistry @ Oct 21 2010, 03:58 PM)
Last night I just email HLB and asked for reverse charge for atm fee. Just now when I stepped in to the bank, the branch manager recognized me & passed me a credit advice RM8.

I wonder if anybody kena screw kaw kaw for the error. Could it be purely server error? HLB sees my account as BSA-i, but my Online Banking shows SA-i. This is weird. Anyway, now they are aware of such error, I hope this doesn't happen to anyone else.
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glad it has been sorted out, in my opinion most likely system error, branch system and HQ system not sync

and wow, the branch manager even recognized u biggrin.gif
zenquix
post Oct 21 2010, 04:17 PM

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QUOTE(alexwsk @ Oct 21 2010, 04:04 PM)
glad it has been sorted out, in my opinion most likely system error, branch system and HQ system not sync

and wow, the branch manager even recognized u  biggrin.gif
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future private banking candidate biggrin.gif
chemistry
post Oct 21 2010, 04:28 PM

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QUOTE(alexwsk @ Oct 21 2010, 04:04 PM)
glad it has been sorted out, in my opinion most likely system error, branch system and HQ system not sync

and wow, the branch manager even recognized u  biggrin.gif
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lol. I am not a VIP though. It's just that my parents are their customers since MUI Bank era. I always deposit cash/cheque on behalf of my parents, all the tellers know who I am actually.

Somehow, banks without CDM know their customers better.
alexwsk
post Oct 21 2010, 04:48 PM

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QUOTE(chemistry @ Oct 21 2010, 04:28 PM)
lol. I am not a VIP though. It's just that my parents are their customers since MUI Bank era. I always deposit cash/cheque on behalf of my parents, all the tellers know who I am actually.

Somehow, banks without CDM know their customers better.
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agreed
nowadays all machine or online sweat.gif
Gen-X
post Oct 21 2010, 06:37 PM

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Recently there have been many posts here on IBG which are informative, maybe someone would like to open a new thread and summarize the info posted here. How about you MilesAndMore.
MilesAndMore
post Oct 21 2010, 07:19 PM

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QUOTE(Gen-X @ Oct 21 2010, 06:37 PM)
Recently there have been many posts here on IBG which are informative, maybe someone would like to open a new thread and summarize the info posted here. How about you MilesAndMore.
Yes. Sure. Will do it tonight smile.gif

luqmanz
post Oct 21 2010, 08:17 PM

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One question ...

If merchant try to refund the payment charged to my CC, but at that time my CC has been cancelled .. what would happen to the money ?
rayfoo
post Oct 21 2010, 08:42 PM

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hi, i had some time to drop by Wisma Hong Leong, I got my savings accounts converted to BSA on the spot, and was issued with debit card. Once I got home, i login to my hlb online banking, it still show savigns account , so i removed the account, and readd the saving account number again, now it shows as :


Account Type : HL Basic Savings Account

The lady even asked me how i know of BSA, is it I am working as their vendor or SI sweat.gif

Btw the free smartag for the touch n go zing debit card is only for the first 60 every month NATIONWIDE...


QUOTE(rayfoo @ Oct 21 2010, 11:53 AM)
i'll update you ,if have time will drop by hlb today  biggrin.gif
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chemistry
post Oct 21 2010, 08:47 PM

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QUOTE(rayfoo @ Oct 21 2010, 08:42 PM)
hi, i had some time to drop by Wisma Hong Leong, I got my savings accounts converted to BSA on the spot, and was issued with debit card.
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Are you charged any fee for the Debit Card?
If Debit Card for BSA is free of charge, I gotta tell all my friends this great news.
rayfoo
post Oct 21 2010, 08:52 PM

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i do not believe so although she did not mention it to me
QUOTE(chemistry @ Oct 21 2010, 08:47 PM)
Are you charged any fee for the Debit Card?
If Debit Card for BSA is free of charge, I gotta tell all my friends this great news.
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yuunasue
post Oct 21 2010, 08:52 PM

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HSBC PREMIER / UOB ONE PLAT / CIMB PETRONAS / CITIBANK SIGNATURE / MAYBANK PETRONAS / STANDCHART BUSINESS which one i should hold. Wanna cut 3 bank instead. Please leave comments. Thanks.
chemistry
post Oct 21 2010, 09:05 PM

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QUOTE(rayfoo @ Oct 21 2010, 08:52 PM)
i do not believe so although  she did not mention it to me
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The investigation is simple. Maybe you should check your transaction history, debit card fee will be reflected if applicable. If the fee is not there, then it's free lor tongue.gif
rayfoo
post Oct 21 2010, 09:09 PM

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the answer is no charge just checked...but then i already paid for my saving account atm fee previously if got ( can't remember ), since i do just an account conversion logic says they will only charge me upon the annual renewal time..end of year ?

QUOTE(chemistry @ Oct 21 2010, 09:05 PM)
The investigation is simple. Maybe you should check your transaction history, debit card fee will be reflected if applicable. If the fee is not there, then it's free lor  tongue.gif
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chemistry
post Oct 21 2010, 09:15 PM

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QUOTE(rayfoo @ Oct 21 2010, 09:09 PM)
the answer is no charge just checked...but then i already paid for my saving account atm fee previously if got ( can't remember ), since i do just an account  conversion logic says they will only charge me upon the annual renewal time..end of year ?
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I see.
Hmm... never mind, I shall inquire Call Centre soon smile.gif
rayfoo
post Oct 21 2010, 09:19 PM

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complained to the bank officer just now, their call centre give misinformation, i asked about the tng zing card is actually a different card, the call centre told me is 1 card only , no visa card obviously they dont know the other card is a debit card not credit card...the bank officer asked me for the staff name , since i dont remember n/mind...anyway she mentioned turn over is high, so staff not so well trained..they also mentioned zing card can get on the spot, but again wrong..they will post it to you..
QUOTE(chemistry @ Oct 21 2010, 09:15 PM)
I see.
Hmm... never mind, I shall inquire Call Centre soon  smile.gif
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simplesmile
post Oct 21 2010, 09:30 PM

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Does anyone know if OCBC team is conducting any roadshow this weekend? Want to drop by and apply the Titanium card and get the free gift.
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