i was trying to make an online purchase but the merchant requires 3D security for my credit card and my citibank master card was not accepted. called the customer service but they have no idea about it. anyone here has any experience with this 3D security thing? thanks

The 3D security thingy is known as either Verified by VISA or MasterCard SecureCode and Citibank Malaysia is offering neither.

Thanks for the info, but can't understand why Citibank as an international bank doesn't offer this.

Any other options on how can I make the payment? I have only the Citibank card + Amex but the merchant doesn't accept Amex.

Can I ask which website requires this 'Verified by VISA'? I have bought stuff online and some sites require this SecureCode when I use my StanChart Mastercard but I have never come across a site asking for 'Verified by VISA' when I use my Citibank Visa card.

So far i've only experienced Verified by Visa for HLB card & HSBC. The rest - can just go through just like that.

For me it has prompted me for HSBC & Maybank to date. Citibank somehow doesn't have this I think.

It's for an online hotel reservation.

If the website insists on only accept credit card from banks providing the 3D security feature, then i guess you have no other choice but to use another credit card, book your room through phone or change hotel.

That's right. Just move on using another credit card.

found out that the easiest way is to get a maybank visa debit card. problem solved immediiately.

Proceed from V11: http://forum.lowyat.net/topic/1530782/+2500#entry37013927

**Those wishing to get an agent to assist with your credit card application please post your request at the service noticeboard section as this section is about discussion on credit card issues and not for promoting or seeking agent.

Knowing your cards > http://www.bankinginfo.com.my
1. Visa
2. Mastercard
3. JCB
4. AMEX - Charge or Credit Card
5. Diners Club
6. China Union Pay (中国银联)
7. Etc.

1. Annual fee
Annual fee free credit cards :
- CIMB Direct Access
- CIMB Bank
- American Express Green charge card & American Express Gold credit card
- Public Bank (**minimum swipes apply)
- Alliance Bank (**minimum swipes apply)
- UOB Bank (**minimum swipes apply)
- Maybank (**certain cards only)
- EON Bank (**minimum swipes apply)
- Citibank Choice (**minimum swipes apply)
- Hong Leong Bank Essential VISA (**swipe at least twice a month OR spend RM8,000/year)
- AmBank (**certain cards only)
- OCBC (**minimum swipes apply)

2. Tap and Go - no signature required
VISA payWave
**Payment made via Visa Wave is limited to RM150
MAYBANK
- Maybank Islamic PETRONAS Ikhwan Visa Platinum
- Maybank Islamic PETRONAS Ikhwan Visa Gold
- Maybank PETRONAS Platinum Visa
- Maybank PETRONAS VISA Gold
- Maybank VISA Platinum
- Maybank VISA Wave

EON Bank
- GSC-EON Bank VISA Wave
- VISA Wave 'n Go
- Berinda Homes VISA Wave
- Johor Bahru City Square VISA Wave
- Penderosa Gold & Country Club VISA Wave

UOB Bank
- UOB ONE Card

MasterCard Paypass
**Payment made via MasterCard Paypass is limited to RM120
CIMB Bank
- all MasterCard

CIMB Islamic Bank
- all MasterCard

Direct Access
- all MasterCard

Touch n Go
CIMB Touch 'n Go Visa (This is the first credit card with Touch and Go embedded)

3. Credit Card linked to Petrol Giants
- UOB <> BHP Petrol
- Citibank <> SHELL (This only applicable for Citibank Shell, Citibank Cashback Plat applies to all petrol stations)
- Maybank/Maybank Islamic <> PETRONAS
- CIMB Bank/CIMB Islamic <> PETRONAS

**All range of American Express charge & credit cards give 2x MR/TP on petrol purchases except AMEX Gold credit card which gives 5x MR/TP. This applies to all petrol brands.

4. Standard financial charge (interest rate)
Tier 1 > 13.5% p.a.
Tier 2 > 16% p.a.
Tier 3 > 17.5% p.a.

Cash advance: 18% p.a from the date of withdrawal.
Late payment: 1% of outstanding or RM 5 whichever is higher.
Minimum payment amount: 5% of outstanding or RM 25/RM 50 whichever is higher.

5. Complimentary Cards
1) HSBC Premier - deposit and maintain RM200k
2) Citibank Citigold - deposit and maintain RM200k
3) Standard Chartered Priority Banking - deposit and maintain RM250k
4) UOB Privilege Banking - Opening deposit of RM300k with maintenance of RM200k
5) OCBC Premier Banking - Opening deposit of RM300k with maintenance of RM200k
6) CIMB Bank Preferred Banking - deposit and maintain RM150k
7) Hong Leong Bank Priority Banking - deposit and maintain RM200k
8) Alliance Bank Privilege Banking - deposit and maintain RM200k
9) RHB Bank Premier Banking - deposit and maintain RM200k
10) Public Bank Red Carpet Banking - deposit and maintain RM500k or a Mutual Gold customer with a total combined deposits of RM200k in savings/current/fixed deposits.

6. American Express
Charge card
AMEX charge card gives 2x Membership Rewards Points for all petrol purchases. This applies to all petrol brands. All other spending will also earn you 2x Membership Rewards points.

Credit card
AMEX Gold credit card
5x Membership Rewards Points for every Ringgit spent on groceries, petrol, bookstores - Kinokuniya, Borders, Times and MPH - and telco charges via Express Autopay - Celcom, Digi, Maxis and TM. 2x Membership Rewards points for all other retail transactions.

AMEX Platinum credit card
10x Membership Rewards Points for every Ringgit charged to your card at Platinum partners. Please refer to American Express MY for the latest list of Platinum partners. All other retail spending earns you 2x Membership Rewards Points.

Maybank Islamic Ikhwan AMEX
5x TP on petrols.
2x on all other retail swipes.

Link to AMEX thread: http://forum.lowyat.net/topic/547867

7. International Transactions
Transactions incurred will be converted to Ringgit Malaysia using US Dollars as the base currency on the date the item is received and/or processed at such exchange and at such time as may be determined by VISA International/MasterCard Worldwide at its absolute discretion plus administration cost which is to be imposed by the card issuing bank. The exchange may differ from the rate in effect on the date of the transaction due to market fluctuations. Such rate imposed shall be final and conclusive and the Cardmember shall bear all exchange risks, losses, commission and other bank charges which may thereby be incurred.
- Maybank VISA/MasterCard : 0.5%
- Maybank American Express with Maybank logo on top : 1.5%
- American Express : 2.5%
- CIMB Bank : 1%
- Hong Leong Bank VISA/MasterCard: 1%
- Public Bank : 1.25%
- Citibank : 1%
- HSBC : 1.25%
- EON Bank : 1%
- UOB Bank : 1%
- Standard Chartered : 1%
- OCBC bank : 1%
- Alliance : 1% (verified by hebe87)

Exchange rate estimator : http://corporate.visa.com/pd/consumer_serv...er_ex_rates.jsp

8. Credit Card Cancellation Letter


9. Cash Advance fees
Citibank: 5% of cash amount (min RM20), and 18% p.a. daily interest (N/A for Ready Cash)

UOB: The cash advance fee is charged to any withdrawal of cash made. This is imposed for each cash advance transaction. 5% or RM20, whichever is higher.

Maybank: VISA/Mastercard (Both Classic and Gold) | Flat rate of 5.00% of the total amount of cash advance | Min: RM10

CIMB DA: 5% of the amount drawn, subject to a minimum of RM15, whichever is higher.

CIMB: 5% of the amount drawn, subject to a minimum of RM15, whichever is higher.

HSBC:
The cash advance fee is 5% of the amount advanced or a minimum of RM15. Whichever is higher. This is imposed for each cash advance transaction
For HSBC Amanah Charge Card, cash advance is capped at RM1,000 per transaction and a fee of RM60 per transaction will be levied
For cash advances made over the HSBC banking counter, there will be an additional charge of the following:-
- RM50 on credit cards issued by local banks other than HSBC - RM20 on credit cards issued by non-Malaysian card issuers (including JCB)
- Cards issued by HSBC Bank Malaysia and the HSBC Groupare exempted from this charge

OCBC: The cash advance fee is 5% of the amount advanced or a minimum of RM15, whichever is higher. This is imposed for each cash advance/casino chips transaction.

HLB Essential: 2% of the amount advanced or a minimum of RM5, whichever is higher. This is imposed for each cash advance transaction. Minimum withdrawal for each cash advance is RM200.

10. Verified by Visa and Mastercard Securecode
Verified by Visa ---> http://www.visa-asia.com/ap/sea/merchants/...vbv_intro.shtml
Participating banks :
- HSBC
- Standard Chartered
- Maybank (MSOS)
- CIMB Bank
- Public Bank
- RHB Bank
- AmBank
- Hong Leong Bank
- EON Bank
- Alliance Bank
- MBF Cards

MasterCard SecureCode ---> http://www.mastercard.com/au/personal/en/c...code/index.html
Participating banks :
- HSBC
- Standard Chartered
- Maybank (MSOS)
- CIMB Bank
- Public Bank
- RHB Bank
- AmBank
- Hong Leong Bank
- EON Bank
- Alliance Bank
- MBF Cards

11. Balance Transfer: http://forum.lowyat.net/topic/1123346

12. RM50 Government Service Tax - Currently STILL IN FORCE
With effect from 1 January 2010, there will be service tax imposed on credit card as follows :
i. RM50 per annum on each Principal Card; and
ii. RM25 per annum on each Supplementary Card
The service tax will be collected on the date the card is issued, or on the completion of each year or on the date of renewal of the card.
This means that the above mentioned service tax shall be levied on new credit card issued effective from 1 January 2010. For existing credit cards issued before 1 January 2010, the service tax shall be levied upon anniversary of card issuance.


13. Airport Lounge Access
Alliance Plat - UNLIMITED access to Plaza Premium Lounge KLIA
Citibank Premier Miles - worldwide airport lounge twice a year (saw thier website need to apply before hand). Access to Plaza Premium Lounge KLIA 12 times a year PLUS the Priority Pass with 2 free admissions worldwide (subsequent need to pay). PP is for principal ONLY
Citibank Plat - Free access to Plaza Premium Lounge KLIA with a limit of 12 times a year
SCB VI - gives Priority Pass membership with UNLIMITED free admissions for principal ONLY
SCB Platinum/WMC - UNLIMITED entries to Plaza Premium Lounge KLIA for principal ONLY
HSBC Premier - don't even have access to Plaza Premium Lounge KLIA
EON Bank Visa Signature - free priority pass membership for limited free lounge visits worldwide
EON Bank (certain platinum cards) - Free access to Plaza Premium Lounge KLIA, LCCT, Senai & Changi (monthly quota applicable)
UOB Privilege Banking Platinum - UNLIMITED access to Plaza Premium Lounge KLIA, LCCT & Senai
UOB Midas & Preferred Platinum - Free access to Plaza Premium Lounge KLIA, LCCT & Senai (subject to monthly access quota of first 400)
RHB Plat - 4X a year at Plaza Premium Lounge KLIA, LCCT and Senai. 4X access shared with supp card (i.e. supp card also can enter free)

Remark: Most of the Platinum cards issued in Malaysia can only grant free access to KLIA Plaza Premium Lounge only, not the lounges in LCCT and JB.
SCB VI through Priority Pass and Amex Platinum charge card at most of the lounges worldwide.

14. Previous versions
Credit Card V2 Thread : http://forum.lowyat.net/topic/594906
Credit Card V3 Thread : http://forum.lowyat.net/topic/691229
Credit Card V4 Thread : http://forum.lowyat.net/topic/741933
Credit Card V5 Thread : http://forum.lowyat.net/topic/842676
Credit Card V6 Thread : http://forum.lowyat.net/topic/953666
Credit Card V7 Thread : http://forum.lowyat.net/topic/1069190
Credit Card V8 Thread : http://forum.lowyat.net/topic/1250745
Credit Card V9 Thread : http://forum.lowyat.net/topic/1264667
Credit Card V10 Thread : http://forum.lowyat.net/topic/1414513
Credit Card V11 Thread : http://forum.lowyat.net/topic/1530782

15. Useful information
BNM issued guidelines in 2003 that limits consumer liability in cases of fraud to only RM250. See the actual document here. (Courtesy of tishaban) (thanks awaynoway for the updated link)

Credit information:
CCRIS: http://creditbureau.bnm.gov.my/
CCRIS report - go to Bank Negara yourself and use self-service terminal to get report with MyKard (you need to go as need thumb print).
CTOS: http://www.ctos.com.my/
BRIS: http://bris.com.my/index.html

Swipe Smart with 6E:
http://www.abm.org.my/Swipe_Smart_with_6E_...ffectively.aspx

16. FMB - Financial Mediation Bureau
http://www.fmb.org.my/index.htm

17. AKPK
- An agency set up to provide financial education, financial counseling and debt management
http://www.akpk.org.my/Home/tabid/36/Default.aspx

Link to AKPK thread : http://forum.lowyat.net/topic/876712

18. Other Links By Users
A blog about credit cards > My Credit Cards

19. Credit Card/Charge Card Reward Points
Validity of numerous credit card/charge card reward points
1) HSBC - up to 3 years
2) Citibank - reward points are evergreen
3) Maybank - reward points are evergreen
4) CIMB Bank - 3 years
5) Alliance Bank - reward points are evergreen
6) Standard Chartered - 3 years (**SCB VI Choice Points are evergreen)
7) American Express - Membership Rewards Points are evergreen
8) Hong Leong Bank - up to 3 years
9) AmBank - up to 3 years
10) RHB Bank - 3 years for Platinum and 2 years for all cards ranked lower than Platinum
11) UOB - 3 years

20. Premium Credit Cards and its requirements
1) CIMB & DA World Mastercard Visa Infinite - Min Income Requirement: RM 200k
Existing HSBC Cardholder with CL RM30k and above OR Citibank CL RM50k and above OR Other banks RM70k and above MIGHT also be accepted, limited time promotion only
2) Maybank World Mastercard - Min Income Requirement: RM 240k
3) MBF World Mastercard - Min Income Requirement: RM 200k (By Invitation)
4) Standard Chartered Visa Infinite - Only for Priority Banking customer (RM 250k in deposits)
5) RHB Visa Infinite - Strictly by Invitation Only
6) CIMB Enrich World Mastercard - Strictly by Invitation (those with card usage above RM 500k per annum may be considered)
7) HSBC Premier Mastercard - Only for HSBC Premier customer (RM 200k in deposits)

21. Best Credit Cards and its categories
Please note these are just recommendations based on normal spending. High spending or specific usage individuals might want to look at other cards.
1) Classic Card = Hong Leong Essential
2) Gold Card = Alliance Younique, AMEX Gold Credit Card
3) Titanium Card = OCBC Titanium
4) Platinum Card = Alliance Platinum / SCB Business Platinum / Citibank Cash Back Platinum / AMEX Platinum Charge Card (assuming AF is waiveable)
5) Visa Signature = EON VS
6) Visa Infinite = SCB VI
7) World MasterCard = Maybank WMC (assuming AF is waiveable)

This post has been edited by alexwsk: Nov 23 2010, 11:09 AM

Maybe it's time to review the 1st page information and keep up-to-date?

definitely, any suggestions?
come this friday surely have something new to update

The current EON Bank administrative fee for overseas transactions is 1% instead of 2%.

anyone has experienced 4 weeks of processing for their OCBC Titanium? I missed two calls from private number this and last week, not sure whether it is from OCBC.

not sure whether I need to follow up or just wait and see

updated, will go thru the first post to see whether there's any dead links tomolo morning

Call up automated CS to check your status. 0383175000

yes already call the status still under process. that is why wonder need to wait or speak to CS

I would advise you to quickly call 1300885000 to inquire what's going on.
My sister also missed one private call last week. She has been complaining on the PENDING status, until today she called back to Call Centre and was told that the previous call was to verify some details in the application form. After the conversation and verification, the Officer told that application status will be known in 2 days' time.

Why not have a subsection for Premium Credit Cards and its requirements?

Eg:

CIMB & DA World Mastercard Visa Infinite Min Income Requirement: RM 200k
Maybank World Mastercard Min Income Requirement: RM 240k (By Invitation)
MBF World Mastercard Min Income Requirement: RM 200k (By Invitation)
Standard Chartered Visa Infinite: Only for Priority Banking customer (RM 250k in deposits)
RHB Visa Infinite: Strictly by Invitation
CIMB Enrich World Mastercard: Strictly by Invitation (those with card usage above RM 500k per annum may be considered)