QUOTE(rayfoo @ Oct 21 2010, 09:19 PM)
complained to the bank officer just now, their call centre give misinformation, i asked about the tng zing card is actually a different card, the call centre told me is 1 card only , no visa card obviously they dont know the other card is a debit card not credit card...the bank officer asked me for the staff name , since i dont remember n/mind...anyway she mentioned turn over is high, so staff not so well trained..they also mentioned zing card can get on the spot, but again wrong..they will post it to you..
LOL. You learnt this lesson. Next time when asking for information, always have the informant's name jotted down.I had quite some unpleasant experience in CIMB Bank. I must say their staff is just so incompetent that I always need to call HQ for verification. Worse thing is, almost a 30% of inquiries ended up to be contradicting with information given by Call Centre.
I sent a letter to CIMB HQ, urging the management to train the staff of the said branch properly, make sure the staff give correct information. I don't mind the staff keep me waiting while he/she inquires HQ, the most important thing is the information must be correct.
Oct 21 2010, 09:34 PM

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