you all know most of the probs faced, moreless like those reported @unifi thread. because the fiber infra belongs to tm.

anyone knows which new housing area. are purely coverage maxis?

my house NO Need TMNUT

I walked to a Maxis outlet just now and to my horror, this sweet deal ended on the 28th and not at the end of the month. I don't understand why a promotion ends on a random day. It's usually on the last day of the month.



I was planning to register and ask them to come for installation in September when my Streamyx Uni plan ends.

Btw, you guys have the wrong info.
It's;
RM148 for non-Maxis postpaid user (>1 year)
RM128 for Maxis postpaid user (>1 year)

Or it could be that the young guy from my Maxis Centre who is giving me false information.
Because he also didn't tell me over the reduced voice time under the new promotion.

I'm going to go to bed with my heart broken into a few pieces.
RM188......

Got my Maxis home fiber installation today... and as according to plan and promises. Registered on 1st June on Friday... on next Monday got call from Maxis to set appointment for installation on 29 June 9.30am.

Last week on Friday I call the maxis customer service to confirm on the installation... and telling them about the problem with installation appointment with other users... I even quote Low Yat Dot Net forum.

Yesterday received sms from maxis confirmation on installation.

Today... maxis guy arrived exactly 9.30am and TM guy arrive 20 minutes later... Installation settled around 11am however got problem with the fiber signal... finished exactly at 12pm.

.... and now enjoying the blazing speed... 1st things to do is downloading Fifa 12, Nova 3 & Max Payne games on android. All files are over 1.5gig each...

The fibre infrastructure that supposedly belong to TM, is actually heavily sponsored by the govt....FYI.... :-)

---

Added on June 30, 2012, 12:11 amShit happens.... :-(

---

Added on June 30, 2012, 12:17 amWhen Maxis first called you to arrange the time slot, the time slots are the time that those TM contractors are free and available.....

And of course, after confirming with you. They are notified immediately. And from there to your installation, a customer should receive at least 2 more calls to confirm/remind the date. Yeap, at the same time, TM is also reminded so of the appointment.

Well, sad to say, this crap happens.... :-/

---

Added on June 30, 2012, 12:20 amLOL...that would be ideal!!

But I guess, for almost all contracts and agreement that we sign, that's the way it is....be it internet, car loan, insurance package, property S&P or even a minor dental surgery.

---

Added on June 30, 2012, 12:24 amFor no.2, must be PRINCIPAL line and under your name, not just any Maxis postpaid line.....

---

Added on June 30, 2012, 12:27 amYeap, will most probably be like that. And after this RM138/RM148 ends, most probably another offer with another slight increase again....

Like buying property, phase 1, phase 2, phase 3...LOL

---

Added on June 30, 2012, 12:32 amRandom ques to you guys out here....

How customer centric to do you think Maxis is?

Is Maxis products expensive?

Appreciate some feedback...thnx......
(jz throw whatever you got...as long as no f**k here, f**k there.... ><"

This post has been edited by DrPitchard: Jun 30 2012, 12:32 AM

Installed few days ago. Installation process is good. Took bout 2 hours. Just that TM guy is one hour late.
So far very satisfied with the speed and ping =)
No issue with router, been turning on 24/7 for few days.

That shows you how the current government has wasted the rakyat money, giving the infrastructure to a sub-standard GLC.

It's NOT heavily sponsored by government, it's sponsored by rakyat, it's public fund the govt is using, not their father or the ministers own money... and then contract goes to cronies... that is why service is sub-standard!

Not only that, those working in GLC has this govt-like attitude(gaji tiap2 bulan mau, kerja MALAS, kursus sana, kursus sini)... if not can you explain why you those idiots went to some money-wasting kursus when you supposed to have appointment?

Before the Selangor govt was taken over, I happened to meet someone from Selangor Jabatan Air in the ariplane to Guangzhou, attending some kursus. And told me they are more coming in another flight. Ask him what kursus, cannot even answer.

Kursus makan angin di Guangzhou lah tu... whole Jabatan Air going... WTF!@

This post has been edited by danieltay: Jun 30 2012, 12:58 AM

relax bro. cool

Hmmm... My experience was difference. Registered on 30th May. Got call on 3 June form maxis, they offered new time slot from August to 18 June (heck I didnt even know original time slot). In between then until installation date, maxis called me three time to confirm the appointment. On 18 June, took a day leave. Tm contractor arrived on time, and started work. Was told tm contractor should not talk directly to maxis customer(me), but tm contractor said they got call from maxis contractor he will be late. So they asked permission to carry out their part of work (external BUT to modem installation). While tm contractor almost done, maxis guy came and configured router. All 2 hours plus work. Before maxis guy left, he did mention iptv will be launched in mid of July, maxis might give pair of home plugs to iptv subscriber.
The speed is great compare to my old streamyx 1mbps :-)

the iptv has been launched, just that it hasn't been actually deployed yet.. they're only going to offer a service as an add on, and i really doubt they're going to give out a pair of home plugs for free

---

Added on June 30, 2012, 7:50 ameven with the just concluded offer, maxis is still the most expensive telco in malaysia for me

i think maxis are really trying to please their customers though, but the demand for the 118/month offer really caught up with them hence the problems that you see in this thread


This post has been edited by jetwash: Jun 30 2012, 07:50 AM

i think all the issues we face here, if any, currently are temporary only. all because of the sudden increase in switches bandwidth throughput, or 'spike' as we call it. just put our trust in maxis that they will rectify it. hopefully they will upgrade the infra as the subscriber base grow...

Good Morning......

installation today at 9:30am, maxis guy arrive on time, tm guy still not appear yet...

---

Added on June 30, 2012, 10:23 amyou are lucky man!!

This post has been edited by jeremy05: Jun 30 2012, 10:23 AM

yea. lucky i applied on monday -.-
now waiting maxis to call me.
btw, how to check application lols.

seems like a lot problem on pasang the modem, hope everything will be fine for me.

dont worry too much, my installation done in 1 hr...link house

gluck...do me a favor...

do a speedtest in Telia Singapore...

post your result here... afaik they only resolved with Singtel, so other ISP still bad (in terms of latency/ping)

but my area wangsa maju, and i just move here (rent unit).
all uncle aunty neighbour no use internet. flat some more -.-
now i using my phone tethering, damn slow.
really hope they can come and pasang asap...

here u go:



ping so

finally tm guy arrive at 10:45am.

brother, you means speedtest.net, test telia?

---

Added on June 30, 2012, 10:53 ammy 3g broadband result

---

Added on June 30, 2012, 10:59 amyou are lucky man 2!!

still installing, telephone line no signal... (apartment installation)

This post has been edited by jeremy05: Jun 30 2012, 10:59 AM

How come ping still sucks