SINGAPORE NEWS

SingNet fined S$50,000 for Mio TV outage
Posted: 21 July 2010 1748 hrs

SINGAPORE: SingNet has been fined S$50,000 for its Mio TV outage that occurred at around 6am to about 6pm on 1 March due to a software glitch.

As a Nationwide Subscription Television Service Licensee, SingNet is required to comply with licence conditions on Quality of Service (QoS) and Consumer Service, said the Media Development Authority (MDA).

This means that it has to provide pay TV services at a reasonable quality that meets public expectations and is satisfactory to MDA.

In addition, SingNet is also required to operate an efficient consumer service and provide avenues for speedy resolution of consumers' complaints on its service.

MDA said it had found evidence of SingNet breaching its licence conditions on QoS and Consumer Service when its Mio TV service broke down on 1 March.

MDA's investigations showed that SingNet took efforts to correct the software
malfunction and resume service.

However the outage affected more than 10,000 subscribers, which MDA said "is not insignificant and caused a lot of inconveniences".

MDA added that SingNet could also have provided better consumer support and resolved consumer complaints in a timely manner.

"SingNet's call handling was evidently lacking when consumers complained that they could not get through to their call centre for hours, and even on the day after the breakdown," said MDA.

- CNA/ir

Source: here

This post has been edited by dannychen: Jul 23 2010, 07:55 PM

This will not happen in Malaysia..........Malaysian Government will bail out ASSTRO !!!!!

Ya..Ya...100% agree.....even to other public service provider like Telco

"aiya... relekla............"

This post has been edited by asairp: Jul 23 2010, 09:08 PM

Yes..that is exactly the point of my frustration and anger..does Astro not know how bad the Singapore in-house channel failed and failed miserably to impress their Singaporean viewers? Our Singaporeans neighbours were cying out loud for the return of ESPN to show their EPL..they even set up a petition trying to have their EPL coverage on ESPN..now the Singaporeans have their wish come true because they will now enjoy EPL on ESPN..n what does Astro the genius do? Yup..throw away ESPN's coverage and produce their own! Based on their World Cup performance and presentation, Astro have a long way to impress the viewers..

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Added on July 23, 2010, 9:35 pmAt that time I thought it was looking back on the 8years memory because John Dykes was leaving ESPN..
Only now we know its us who are leaving ESPN too..

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Added on July 23, 2010, 9:40 pmi smell something fishy from Astro..
They wont tell anything regarding their football coverage for next season..
Is a Football package on the way like Singapore has?
A football channel perhaps?
Coz i cant figure out how astro will cram in EPL, La Liga, Serie A, Bundesliga, Ligue 1, Championship and domestic cups in 2 SD channels and 1 HD channel..unless they open up temporary channel when there are many simultaneous matches like in the World Cup?

This post has been edited by dxjb: Jul 23 2010, 09:40 PM

I also have that problem but on HD channels only, mostly 831, 832, 573, 575.

When the problem comes, I will adjust the cable at the back of the decoder. That seems to fix it.

Will be asking the installer to come in and redo the connection.

Reverse effect?

This post has been edited by Qash-M: Jul 23 2010, 10:13 PM

Hmm...
Qash, have u contact Astro regarding that kind of problem... or u still keep silent about it?
Even I'm not facing the problem, I still feel that it's really make your life miserable, isn't it....

meaning ESPN and STAR SPORTS wont have any BPL coverage totally? i dont think so right.. there must be some matches broadcasts there as well (make it total of 6 channels - ASSP, ASSP2, ASSPHD, ESPN, ESPN HD and Star Sport)

Astro does contact earlier but missed. Going to wait tomorrow for them to call again.
Yes, but hopefully it'll be fixed before Raya.

[quote=dxjb,Jul 23 2010, 09:34 PM]
Yes..that is exactly the point of my frustration and anger..does Astro not know how bad the Singapore in-house channel failed and failed miserably to impress their Singaporean viewers? Our Singaporeans neighbours were cying out loud for the return of ESPN to show their EPL..they even set up a petition trying to have their EPL coverage on ESPN..now the Singaporeans have their wish come true because they will now enjoy EPL on ESPN..n what does Astro the genius do? Yup..throw away ESPN's coverage and produce their own! Based on their World Cup performance and presentation, Astro have a long way to impress the viewers..

BPL in Singapore will not be seen via ESPN STAR SPORTS but Singtel's in-house channel.

The production house is ING.

see this http://info.singtel.com/node/7211

For Astro, instead of tying up with ING, they decided to do it in-house.....maybe it's chepaer this way.

do you think Astro will launch special channel that will showing "raya" program in HD...
Astro Fiesta HD maybe....

If true, then this Raya will be memorable. Some are original HD, some are upscale HD.

This post has been edited by Qash-M: Jul 23 2010, 11:22 PM

Tonight I also got worst pixelate problem with 4 HD channels (573,575, 831,832). Cannot see anything among that channels.
All SD channel, AXN HD and FOX HD are ok.
Try to restart and adjust cable at back but still not fix the problem.

Anyone experience same problem?

Sorry to dissapoint u bro..but no EPL on ESPN STAR SPORTS..all moved to Astro's crappy Supersport channel..just watch ESPN and Star Sports promo for August, no mention of EPL or the Champions League qualifiers..only community shield match..and astro arena announced Liverpool vs Arsenal on Supersport..so yeah..pretty much confirmed we gonna get AStro cheap in house presenting EPL..

4 those of u who know about football matcg timing..have a think about this..before this on a Saturday night Malaysian time u had..

7PM - EPL ON ESPN

10PM - EPL ON ESPN
- EPL ON STAR SPORTS
- BUNDESLIGA ON SUPERSPORT

12AM - EPL ON ESPN
- LA LIGA/SERIE A ON SUPERSPORT
- LIGUE 1 ON SUPERSPORT 2

2AM - LA LIGA/SERIE A ON SUPERSPORT N SUPERSPORT 2

Now the biq question is one of the these leagues will become victim of Astro putting EPL on Supersport..they can cram and show everything now could they? or instead of 4 EPL matches each night we are only gonna get 1 or maybe 2? gonna be some big changes i think..

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Added on July 24, 2010, 2:40 amPlease GOD..i hope Atro does what mio tv is doing in Singapore!!!
Any football fans, read the link n u will also hope we get the channel SingTel has instead of what Astro will be giving us!!!
WE WANT JOHN DYKES!!!

This post has been edited by dxjb: Jul 24 2010, 02:40 AM

If u guys dont get EPL the way you all want cut sports pack,teach them a lesson dont let them ride on us. I bet it wld be a big dissappointment just wait n see they wll suck out every penny they spent if 100 cut sports pack daily they hve to bang .....

This is Malaysia justice doesnt prevail so MOST service providers are above the law so the only way to f... them cut sports pack beramai ramai !!!! I hve done my part hv u ???????????????Well guys that was a joke pls dont get angry !! I am down South so I can get INdon TV so football including WC is FREEEEEEE ! One reason why assto failed in Indonesia !

This post has been edited by smileguy: Jul 24 2010, 06:01 AM

+9000

Qash-M, are your pixelation problem already fix?

Nope. Still waiting Astro to call.

i hav seen promo tat some EPL matches will be in HD, maybe 831 & 832
meaning if u dun hav Byond and if u are a soccer fan, YOU ARE DOOMED