Seems to lost access to 218.111, 175.145 some time last night.

Now seems to be stuck in 115.134/135, 175.144, 175.137 ranges

Update: Even manage to get into 60.52.xxx ranges so I am guessing I am no longer in premium range.

This post has been edited by BugFace: Aug 10 2010, 12:16 PM

only if we could exchange ip...

Going strong at 218.x.x.x. Speeds are consistent, and that's what's important.

Don't mind not being capped at 5 and having nice pings too =)

I called 10 something just now to make report as I am no longer in premium ip range and I wish to be transferred to lvl 2 and there is no other issue with the line.

1st she asked her supervisor then told me 4mb doesn't get fixed ip! WTF! I repeat I want to be transferred to lvl 2 and problem is Premium IP range issue not FIXED IP then I gave her the examples of the range. Seems she still don't understand what I am talking about and can't get me through level 2 as they are not picking up calls after long wait. So she will email lvl 2 with my report, which I clearly told her again "Premium Ip".

Now I called again 12.20pm now I found out from new lvl 1 cs that my previous report was "DSL Lights problem" WTF! is wrong with TM Customer Service staffs they don't even understand simple English and write nonsense in the reports, I told previous cs girl politely few times that my issue is Premium IP range problem, how does that ends up with the word DSL Lights issue.

Now I politely ask this new girl to update the report as Premium IP range problem and that I wish to speak with level 2. Again after waiting for a while nobody at level 2 is picking up the call. So cs lvl 1 promise to email to lvl 2.

Hmm i thought TM already fix the FTP capped issue but it still there

Hmm..
just wanna ask, can I upgrade my package to 4mbps based on the below line information



This post has been edited by AjkR06: Aug 10 2010, 02:18 PM

based on the picture yes.. u not already got 4mbps.. no?

This post has been edited by milky: Aug 10 2010, 02:23 PM

not yet... currently i'm only using 1mbps package...

lol.. on the picture shows 4mbps but u got 1mbps.. tat's sad...
last time did u called to said that ur line is slow?

what the point of getting 4mb now~~...... all the thing is slow like 1 mbps

i don wan dc edi, keep my 218 ip

218 is slow ~

I don't think those operators will understand when we speak too technically lol =_="

i second that big time.

Its not about too technical, its about simply understand English. I told her premium ip to her it means fixed ip then when I corrected her and explain slowly what it means she acted as if understood. I told her just to write in the report word premium ip issue. How can that change to DSL Light issue?

3rd time called them today, again can't reach level 2 cs, dunno what is going on with them. Level 1 tried to transfer my call he kept getting line busy. He is been very vague about what is written in report so I don't know if the problem is stated correctly or not.

This post has been edited by BugFace: Aug 10 2010, 04:12 PM

call early in the morning around 8 it's a lot easier to get through lvl 2.

p.s. when calling for the first time there's always no choice other than patiently let the agent finish their procedures of asking the normal questions though, so that they can file a report for you, after getting a report number it's pretty easy to get them to transfer your call to lvl 2 every time you call 100.

Last time I had big problem I call 8am sharp few times can't get through level 2 but any time later easy to get transferred to them. Well today 3 times all of them not successful trying to get through. The level 1 did try but nobody was picking the calls previous 2 times while this time the level 1 said he is getting line busy from level 2.

This post has been edited by BugFace: Aug 10 2010, 04:21 PM

go hk with low ping and nice ping

218 IP?

Requested to be capped at 5mb, by emailing Manager of Customer Service KL, it got done within hours Currently on 218 ip...good to have top level email, respond is a lot better...no need go through support and technical staff....woohoooo....