Port/server hang several times happened over here since I subscribed to 4mb.

Every few months I also need to kacau them as I get authentication fails during nighttime peak hours. Have to call and chase several times until they get new ips to be released for the DSLAM.

Heck there are several dead ips stuck in the DSLAM I am connected to. They don't bother to fix.

Kacau too much they just change the port to another DSLAM all issues fixed except my my SNR will be hit badly since other DSLAMs all either further away or give unstable SNR. This will end up cause more DC pula, had to request changed back to old DSLAM..

These days I keep quiet la less problems.

This post has been edited by BugFace: Jun 18 2010, 04:29 PM

Seems to lost access to 218.111, 175.145 some time last night.

Now seems to be stuck in 115.134/135, 175.144, 175.137 ranges

Update: Even manage to get into 60.52.xxx ranges so I am guessing I am no longer in premium range.

This post has been edited by BugFace: Aug 10 2010, 12:16 PM

I called 10 something just now to make report as I am no longer in premium ip range and I wish to be transferred to lvl 2 and there is no other issue with the line.

1st she asked her supervisor then told me 4mb doesn't get fixed ip! WTF! I repeat I want to be transferred to lvl 2 and problem is Premium IP range issue not FIXED IP then I gave her the examples of the range. Seems she still don't understand what I am talking about and can't get me through level 2 as they are not picking up calls after long wait. So she will email lvl 2 with my report, which I clearly told her again "Premium Ip".

Now I called again 12.20pm now I found out from new lvl 1 cs that my previous report was "DSL Lights problem" WTF! is wrong with TM Customer Service staffs they don't even understand simple English and write nonsense in the reports, I told previous cs girl politely few times that my issue is Premium IP range problem, how does that ends up with the word DSL Lights issue.

Now I politely ask this new girl to update the report as Premium IP range problem and that I wish to speak with level 2. Again after waiting for a while nobody at level 2 is picking up the call. So cs lvl 1 promise to email to lvl 2.

Its not about too technical, its about simply understand English. I told her premium ip to her it means fixed ip then when I corrected her and explain slowly what it means she acted as if understood. I told her just to write in the report word premium ip issue. How can that change to DSL Light issue?

3rd time called them today, again can't reach level 2 cs, dunno what is going on with them. Level 1 tried to transfer my call he kept getting line busy. He is been very vague about what is written in report so I don't know if the problem is stated correctly or not.

This post has been edited by BugFace: Aug 10 2010, 04:12 PM

Last time I had big problem I call 8am sharp few times can't get through level 2 but any time later easy to get transferred to them. Well today 3 times all of them not successful trying to get through. The level 1 did try but nobody was picking the calls previous 2 times while this time the level 1 said he is getting line busy from level 2.

This post has been edited by BugFace: Aug 10 2010, 04:21 PM

Called them 4th time but nobody in lvl 2 is picking up the phone. Level 1 can't seem to be able to transfer my call.

Go try download any service pack from microsoft, use a download manager. Put several concurrent connections into it, will see if you can get good speed.

I tested and able to get 3.x mb speed so I am still within 4mb package.

iipohbee:

Previously you were talking about account cap lowered to 1mb which would mean you won't be able to achieve higher speed with the microsoft download test using multiple connections.

If you are able to get 3.x mb speed then it is within the 4mb package range.

This post has been edited by BugFace: Aug 10 2010, 10:08 PM

Only about 2 days ago manage to get through to lvl 2 about premium ip issue, they claim the database shows I am under the premium ip. I told them I am not so they promise to sent this problem to the networking department.

Until now the issue isn't resolve. Yesterday and today when I call them up, level 2 didn't wish to speak to me directly instead told level 1 they are waiting for networking department's reply.

Previously when I encounter this issue it was fixed within few hours. Now several days they still haven't fix it.

This post has been edited by BugFace: Aug 13 2010, 09:21 AM

I have been trying to get back premium ip is still unsuccessful. The report had been lodge over a week already.

Repeated calls to them is hard get through to level 2, when the few times it does the reasons is either they are waiting for Network Department updates or they told me they will call me back following day which they didn't.

Today tried call them twice both times can't get through to level 2. Seems according to last call I made, level 1's supervisor claims level 2 is very busy handling some problem & is unable to handle any cases!

Luckily somebody from level 2 called me back couple mins later and promise to request Network Department to do something about it.


When I was in the premium ip ranges I was able to get:
218.111
218.208
175.145

Now I am only getting:
175.137.
175.144.
115.132/134
60.52.
118.100/101
124.13

Just call them twice this morning since nothing is done about my premium ip issue both times couldn't get through to level 2, seems to be usual nobody pickup the phone or line busy.

Yesterday Level 2 support claims Network Department will fix my premium ip issue by midnight. Seems not the case as this morning is still the same.

TM 100 level 1 support this morning claims system is down they can't even look up reports. But he tried to transfer my call which but couldn't as line is busy. So early 8.XXam level 2 already line busy.

Their support system is still down can't check anything, worse is they bring up old backup database when verify my h/p number its the old number I gave them 7-8 years ago which I no longer use.

Well their system is still down #!$&%, so I can't through to level 2 as they claim they can't access any reports to do anything.

Just called 100 regarding my premium ip issue, still not resolved after 11-12 days.

kael90, go to TMPoint and give them your home tel number. They should be able to tell you if its available or not.

Just contacted level 2 female staff, she claims all 175.x is premium range and that I am already in premium ip range.

I told her I am receiving following ranges.
175.137
175.138
175.144
115.132
115.134
118.100
118.101
60.52
124.13

She claims any 175 range I am able to receive is consider premium regardless of not getting 218. I told her I can still get into other ranges besides 175., you know what she said? She said just reconnect until you get 175.

Can any 1mb user get 175? She claims no 1mb user is able to get it and ask me to give her any 1mb user's username as proof.

Talk about bullshit. I still haven't able to get into 218.111 / 218.208 / 175.145 ranges at all which I could previously.

Update: Just received a call from TM, they claim that they will resolve this issue by today and set my account to just 218 & 175. Will see how it goes...

This post has been edited by BugFace: Aug 23 2010, 03:38 PM

Business as usual, all the promises of resolving this issue within the day didn't happen. It is not first time they claim will resolve within the day. I just reset my router/modem and still getting all ranges.

---

Added on August 24, 2010, 11:18 amThis morning around slightly after 8 am, I call 100 and manage to talk to level 2 support, they claim my case was delayed at least 5 times and assure me they will resolve it as soon as possible.

I also email them just in case they still didn't take action.

This morning my connection disconnected few times over last few hours, each time I was still at random ip ranges. I suddenly noticed last disconnection I am back in 218.111 range!

Constantly chasing them finally gets things done! It took 2 weeks of daily multiple calls & an email.

This post has been edited by BugFace: Aug 24 2010, 11:39 AM

218 is still available for 4Mbps package. I got it this morning.

I seems to be under cache.

Well I am getting roughly 2mb results in speedtest.net / speed.p1.com.my / unify but... usually when tests reach half mark it accelerates! it shoots to finish line within maybe 1-2 sec and gives 4-6mb score .

Worse trying tm's streamyx speed tests no need bother thinking their test gives accurate results for me. Almost always getting crazy results like 54655 kbps (6832 KB/sec transfer rate) etc.

This post has been edited by BugFace: Dec 4 2010, 06:07 PM

He should be able to do it. He just using the excuse to pass the buck, lazy tech.

After 14 days its no longer his responsibility.