I called 10 something just now to make report as I am no longer in premium ip range and I wish to be transferred to lvl 2 and there is no other issue with the line.

1st she asked her supervisor then told me 4mb doesn't get fixed ip! WTF! I repeat I want to be transferred to lvl 2 and problem is Premium IP range issue not FIXED IP then I gave her the examples of the range. Seems she still don't understand what I am talking about and can't get me through level 2 as they are not picking up calls after long wait. So she will email lvl 2 with my report, which I clearly told her again "Premium Ip".

Now I called again 12.20pm now I found out from new lvl 1 cs that my previous report was "DSL Lights problem" WTF! is wrong with TM Customer Service staffs they don't even understand simple English and write nonsense in the reports, I told previous cs girl politely few times that my issue is Premium IP range problem, how does that ends up with the word DSL Lights issue. 

Now I politely ask this new girl to update the report as Premium IP range problem and that I wish to speak with level 2. Again after waiting for a while nobody at level 2 is picking up the call. So cs lvl 1 promise to email to lvl 2.