I went in to VR technology today to speak to Jalil, ended up speaking to Zairi. Seemed professional, he tried to explain but didn't want to promise too much about the problems with my MacBook Aluminium 2ghz.

I didn't send in my MacBook Aluminium 2ghz because I need a temporary Mac laptop which I will be borrowing from my friend. I will get this Mac laptop from my friend first before sending in my own MacBook Aluminium to VR.

I intend to try out VR's service.

Good to hear the promising report.

We should try out VR's service and report back here, it would be great if everyone shared their experience.

At this stage, I would say, I advise, do not send to Machines, MacStudio, or MacCity. that is my opinion at the moment.

This post has been edited by nvidia2006: May 27 2010, 12:05 AM

Guys, I would say that you would need to monitor and keep up to date with what is happening at Machines. I advise that this thread is important, please share information and experiences, positive or negative.

Machines is essentially the biggest player and the biggest Apple reseller in Malaysia.

Additionally, Machines and VR Tech is the only major service centres in Malaysia.

For Apple (Macs, iPhone or iPad will be more through Maxis and Digi) to do well and succeed, it will depend a lot on Machines.

Also, it is important that Mac users and potential Mac users understand what the situation is.

Of course, Machines is selling a large amount of Macs. Will there be a backlash on the way they run their operations? Maybe. Maybe not.

But keep this thread alive. Keep Lowyat.Net forums alive. Because MyMug forums are quite closed.

Er... I also don`t know why Moderator move my thread here....

Actually, I think it is good to consolidate Apple Resellers and Apple Service Centres to one main thread.

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Added on May 27, 2010, 12:14 amThank you, I was tempted to write in this thread about your history with Machines, to put things in perspective.

Machines has almost 4,000 Facebook Fans. Machines continues to sell many Macs, iPods and a lot of stuff is sent in for servicing to Machines.

Let's stay objective but stay focused on what is going on with Apple Resellers and Service Centres in Malaysia.

iPhone and iPad will pretty much depend on Maxis and Digi.

Mac scene will depend on what Machines does.

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Added on May 27, 2010, 12:15 amI strongly advise everyone avoid Machines for sending in stuff for servicing.

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Added on May 27, 2010, 12:22 amI think we, as Mac users and potential Mac users, should focus on what is important -- what is the level of service we require?

Yes, we should understand Machines has always new staff so they might not be trained well. They are well-funded, which is a good thing, because imagine if no Machines, how many other resellers can "replace" those 7 outlets that Machines have?

But of course, we should focus on how Apple service and support can be improved in Malaysia.

At some stage as well, we must face the facts of Apple Malaysia itself -- what are they responsible for in their regulation of the Apple Resellers here in Malaysia? If Apple USA is not willing to "get their hands dirty" and just have resellers do all the sales and service in Malaysia, this is not good in the long run with a lot more people using and trying Mac.

This post has been edited by nvidia2006: May 27 2010, 12:22 AM

ehh.. the name of this thread is RUDE customer service. johny2k's thread was about good customer service

if wanna merge, i suggest to change the name of the thread. maybe Apple Resellers and Service Centres thread or something

So you would prefer to enter a store where all people are looking dull? I see

So you would prefer to visit a clinic resides a doctor with a frown face eh? I see

me too sent my mac to VR troopers ...and they never let down ..

replaced palm-rest casing , and reset the sensor for me ...and walla! no cost at all ...and the engineer explained the problem with understandable layman term

for me VR tech still the best ..compared to Machines.

engineers and technicians are different occupations my friend ;p

Depends on where you live really .. Ppl in OZ/UK, they don't call the technician a technician, they called them engineers

oh really? that's new

that's interesting.
OT : if the people who do the repairs are engineers, then what / who are the guys / gals who design & build the thing in the first place?

waa..so long i not enter this thread already 18page....why not try new outlet iStudy at Subang Parade.its also authorized reseller.even not premium like machines,but machines got new competitor..

please lar... that small little store is not a competitor to machines, EpiCentre, Switch, VR Technology ...
AAR != AASP / APR

who know they keep growing and can be competitor to machines 1 day..who give better service,will attract the custmer....

It will take another year or two before it could gain customer loyalty... As they are all selling the same thing, only the promotions and customer service can be use to attract customers... Maybe Machines will lose if iStudy does a marvelous job in customer service since many people complaints about machines.. haha..

Well for me Apple or PC it's a product for us. Depend on us how to evaluated it. I'm huge Mac's fan. Regarding all the service had cause us trouble all playing the role by human. Actually the premium reseller owner should realize that the service team and management team should need more training for the services. They should learn how to answer the phone in a manner way, if this doesn't apply to this management i guess the reputation drop down. Sometimes, I do believe human behavior or spreading the truth is really a power broadcasting instead of paying ad's talk how good is the product is.

If this thing gonna happen to me, I'll report to regional office. If regional office cannot take any further action call to HQ. Start sending email and print screen all the conversation and proof spread all over the internet.

nope its just me and the others have seen your sense of entitlement raise to record breaking heights, bottom line, it doesnt matter if they smile or not, i dont need a loser to smile at me while he has no clue of product knowledge and i dont have to take out my iPhone, Macbook Pro, or an American Express Alpha Centurion to demand respect or make people smile at me.

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Added on May 27, 2010, 6:12 pmDatuk Lee Chong Wei's Shop? Its been there for a very long time unless LCW becomes a millionaire with a huge load of cash to invest, his shop cant go big, its like Hiro in sunway pyramid its been that way since 2007,stagnant and not growing. Bottom-line is, you can never make money with IT products, not that much anyway, its all based on margin.

This post has been edited by nimrod323: May 27 2010, 06:12 PM

you left out rebel case out of elite list.

anyway just joking la. take a chill pill everyone!

@ davidgary73,

perhaps we should try to rename the thread to something like general comments/feedbacks of resellers instead

LCW shop already closed at subang parade...i heard transfer to sunway pyramid...qool planet right?

Didnt even know LCW has a shop... He has an apple shop?

The title of the thread has been changed... Cool