well to be honest, Apple Store sometimes not as that good either
been to genius bar in regent street, knowledge of stuffs sometimes is even worse that me, talks cock around. Go by rules strictly.

going to VR tech this friday....went on last saturday but... argghhhh close during weekend...

I missed the old Macasia at 1U. Their service is the best.

@nmrahim
some of the old MacAsia staff are at machines, especially MidValley.

Anyone heard of Ascend Zone before, at The Curve? Can they considered as Apple Resellers too?

@M@Y yes, they are. they're listed on Apple Malaysia's website (apple.com/my)

Sent my gf's Mbp for clamshell+screen replacement at VR,last Monday. Yet to receive a call whether it's done or not,I think so far the fastest service is sapura but they relocated from ss14 to wangsa maju,sigh.

This post has been edited by nimrod323: Sep 28 2010, 11:41 AM

VR service time frame was increased from 5 working days to 7 working days.

I saw yesterday the Maccity 'opening soon' signboard just a few shops from its current location in 1Utama. Looks like bigger than the existing one.

My family and I are boycotting Machines, here's why:

Went to Machines at the Gardens Midvalley, early November.

iLife 11 was already out and is suppose to come with the iMac.

The iMac on display in the showroom has the iLife 11 installed, and my sister was so impressed with iLife11, she bought the top-of-the-range iMac on that day itself, around 7k. It's her first Mac.

After 2 weeks of fiddling around with it, she asked me why the iPhotos was different from the showroom's iPhoto, she thought it was another 3rd party program. I told her that it can't be, because it comes with iLife11.

Found out that it was iLife 9.
Called them up. They asked her to fill in some form online and Apple Singapore will send it to you for free, but you gotta pay RM30 for shipping.


Went back to them physically. Demanded explanation and iLife 11 based on facts:

1) Showroom unit showed iLife 11, why did the iMac not come with it.
2) If there was a need to get it from Singapore and pay 30 bucks, why was it not conveyed during point of sale?
3) If future iMacs comes pre-installed with iLife 11, why was my sister not told about it and therefore be allowed to make a decision on whether to wait 2 more weeks or so to get the iMac, for the same price?

Their final response:
We can't do anything about this.

What should my response be?

I'm looking at legal action - emotional stress to a 6-month pregnant lady, false representation of products sold... gotta ask my lawyer for more.

Have you contacted Machines HQ? you should not get an iMac with old software. at the very least, it should have the Up-To-Date disc inside it.

yeah, they should have told you about it.
Do contact the machines management, and update us here.

You are right that the Mac should come with an Up-To-Date disc in it, but it doesn't.

Machines has replied and they said that they won't do anything about this. The iLife11 is available for order at RM30.

I spoke to Apple's Customer Care and they are more helpful and said that they would provide options. I shall speak to them further tomorrow.

one more reason to buy from the online store.

personal experience of paying a visit in mac store around kk, sabah. Yup, we have mac store here as well...

At one shop, ive ask the promoter whats the advantage if i buy from them rather then online..the promoter sincerely suggest me to buy it from the online site quoting that they dont give bundled and education discount as well as it takes three weeks to arrive. Their service is more towards those people who dont have CC and need to buy it thru aeon.

oth, another shop give the opposite advice saying that ure at risk if buying from the o9 website. Theyre offering the same thing at faster service depending on stock. But the funny thing is, when i asked wether they have stock or not, they start bulshitting and spinning saying that u never know until you pay and their supplier is an industrial secret. They cannot disclose from where they get their supplies due to apple policy...hahahah

now ive take 'risk' by bordering it thru o9 and hope it arrives when it say it does....

no risk la. this is Apple we're talking about. not some fly-by-night shop.
*and* your bank will call you for any strange charges.

almost no risk. just have to wait.

got stock or not = yes or no question. if I pay, then no stock, do I get 100% refund? apa ni?

@suffian79 I'm glad to know you voted with your wallet

hahahahhaha!!!

what to do..panic la, scared lose customer

one time, i think they are trying to be funny..but then..feel so stupid..these guys, they look educated enuf but well...they existence is threatened as i cant see the whole point of their existence apart from a 'demo' shop...

btw, my credit card was cancelled the other day...what actually happen was when the bank detected the purchase they're tried to reach me for confirmation...but i've changed phone no and of course since theyre unable to contact me..they block the card...lucky for me i didnt found out the hard way..(like the time when treating frens on a fancy restaurant and paying with CC..ouughh...could never imagine that scene...huhuhuh)

oth, for some reason digi initiated an auto billing using my cc for the wife iphone 4 contract...called the cs and they say the service centre must have made a mistake...the biggest question is ive never have authorised such transaction..yes its true that from time to time i did pay my bills using my CC but to my knowledge, ive never assign for autobilling...and know their asking a copy of my CC bills as a proof...but hey sensitive info is 'in' there man...should i give or not?

This post has been edited by suffian79: Nov 25 2010, 11:34 PM

@suffian79 I didn't know Digi can initiate the auto-billing? I thought you the card-holder needs to do that.

senang aje... call your bank and ask them to trace. if you want to stop, just tell the bank to cancel the auto-billing. I thought auto-billing requires your signature and all that? shouldn't the Digi CS have that in their records?
in your position, I wouldn't give *anyone* my CC bills.

yup..funny isn't it...

But then how to refund since the sc ask them for proof...

um... photocopy da bill n use black marker to censor those things you don't want to share?

i did that when a local movie theater wanted my bank statement to refund RM35