yeah i PM-ed one of the mods and told him my opinion.

glad it all works out well now.

This post has been edited by nokia2003: May 28 2010, 05:45 PM

Since I was busy with my exams..@_@ Continuing story here..

So few days ago.. I went to check my iPod and it came back with scratches...T-T haiz.....

one of technician from HQ asked me to take since nothing much can be done (?!?!) and offered me 'Special Service' for 'Next time'

I told them.. what is that? I don't think I'll be using service here again!
and I'm living malaysia next month.. What's the point =_=;; Clearly told them I can't accept my iPod being back with this condition..

OK.. So Talked to another technician(Maybe the one made mistake.. who is actually responsible for this issue).. then she apologized and told me that she'll talk about this issue with her manager and get back to me by next week.

Well well.. So I need to wait one more week again.. haiz..

Staffs from 1U were kind to me.. They understood my situation and tried hard to contact thier HQ for me. But HQ ppl were out for lunch for quite long time ~_~;;

This time.. I'd like to tell you.. If you have any service issue that u need to deal with Machines HQ, You better avoid 12~3pm-0-. It's their lunch time (officially 12~2 but + delays etc) You will just gonna waste time in that time.. even the outlet staffs can't really contact them.

but this time i thank to 1U staffs.. They apologized for the delay instead of thier HQ.. Well.. Yeah.. Thanks to them I could control myself at least.

Hope this thing can be finished nicely..really tiring T_T

---

Added on May 31, 2010, 4:06 pmStory continues...

Got call from Machines that they will order Apple for replacement for my unit. So I'll be getting another refurbished unit by next week.
(Seems like they are sending it with my original issue/problem for sending my unit to machines..Wonder why they rejected at the beginning..haiz)
(I sent my unit for touchscreen not working issue and yellowish LCD issue. Machines first rejected to give service after their own testing)

anyway...So finally...It's settled:).. I still have some doubt about this issue but well... I'm now too tired to argue about this anymore..T_T

Thanks everyone who gave me support about this issue..:)

This post has been edited by astard: May 31 2010, 04:06 PM

seeing their ioi branch got opening promotion, made a call to enquire got any promotion for macbook white which was recently bought at the same store.
the staff confirmed that the promotional upgrade costs RM299.
Went there and asked their sales staff again, confirmed de same thg.
but was shocked when the technical guys said it costs RM499 actually.
checked and rechecked wt their supervisor and it was really RM499.

truly incompetent staff and wasted my trip there.

anyone else got bad/good experiences to share at epicentre?

Did you find out who is the staff who said the costs is RM299?

2 b fair 2 epi, especially d pavilion store, d techs r reali helpful had a prb wif my apple wireless router connectg 2 my macbk alu, they resolve it promptly, professionally w/o any charges ... neither d router nor d macbk was bought fr them

Anyone had any bad experiences from the Machines store at 1U recently? I'm planning on getting my iMac there.

If anyone has purchased an iMac using an Easy Payment scheme, may I know exactly how it works? What would I have to pay as the first payment?

Edit: Okay, never mind about the 2nd question. I found out by a Machines customer care representative.

This post has been edited by objectifyme: Jul 18 2010, 12:23 PM

It used to be only a few Apple resellers around at limited locations. However, there seems to be a big boom for the resellers. Not only are the existing resellers opening more branches, there are also many new boys as well. So come and share your experiences with the respective resellers.

Reseller : Mac Studio
Location : Bangsar Shopping Centre
Reason : Very well informed and helpful sales staff, not only in Macs but even in audio!
A very good selection of high end accessories which most other resellers do not offer.

i rather buy online
sometimes their attitude can shorten my life

So, so true. Buying online through the education store also saved me RM500++

I'd rather buy online, since I find the resellers are in for short - term profit only

Hi,

I believe there's an existing thread re this topic? Do a search and continue the discussion there - I'll merge this thread with that in awhile (when I'm free-er)

So true. My brother bought his MacBook at Machines 1U, and since we were new to Macs and first time getting a Mac laptop, asked a lot of questions. The guy who served us had a "couldn't really be bothered" expression and tone. The way they act is like they're selling some high-end brand (Face it, it's not, in the US and even closer to home, Singapore, Apples are pretty standard and almost everyone has one) and we can't afford it =_=

When I went to Singapore recently and was searching for my iPad, at least the staffs at Epicentre and the other Apple resellers are more friendly and professional, even if they are more rigid when it comes to certain things, like calling their other branches to enquire about stocks.

Even the game shop workers in Singapore who do stock up on and sells Apple stuff know more and are more experienced and friendly than their Malaysian counterparts, or even some staff at the Apple resellers here.

In short, Apple resellers in Malaysia are pretty inconsistent in their service and quality of service. They, and some people, need to lose the "Apple is a supreme 1337 brand omglolz" mentality.

@Yukaeshi,
Hmm.. well I guess I had a better experience. I bought mine from the Mac shop at 1U New Wing and had a great experience. Maybe cause I was introduced to them by a previous purchaser; I asked a lot of questions and when I was at the shop waiting for stuff, even managed to help convince an Uncle to purchase a MB

@tinkerbel
Haha good for you though For me it's a one-off experience. They were pretty pushy and made us wait, but oh well. At least you had a great experience. I look forward to having a good experience someday too XD

The staffs at Mid Valley Machines were pretty helpful too, especially the trainees, probably cuz they're trainies.. Even referred me to another shop to get something cheaper instead of their own shop.

I just came back from KLCC and I got to say Machines KLCC was not friendly and not helpful.

I heard rumours about their service but I didn't think it would be so pissing off. I visited their Gardens and Mid Valley stores - they were alright but not that eager and sometimes not sure what they have. EpiCenter Pavilion has a few good staff.

SG EpiCenter and Machines staff knows their Apple stuff but just lack the friendliness.

Sometimes I feel Malaysian Apple Sellers have this "want to buy only bug us" attitude.

I've been to Sg EpiCenter and all the time their staffs are pretty helpful. I even called up once for them to stock the mac mini for me. Their service&repair guys also the same, very helpful

This post has been edited by Mackiddo: Sep 1 2010, 05:00 PM

switch THE MINES staff also service sucks..if u knowing them then u can get good service..

Somehow Machines always give me good services.

A week before Raya I sent my iPod touch for repair because the accelerometer is not working and since it's under warranty I got a replacement unit about a week later FOC

Previously, my superdrive not working and it takes a week as well to replace it.
I guess I'm just lucky?

DHL were prompt in sending your items in time, most of the time the delay is because of customs and stuff.