QUOTE(Dannyl @ Oct 2 2009, 10:51 AM)
I'd also like to know about this. Some say 3% ("Oh it's standard", they say). Some say 2%. I wanna report. How?
I attempted to do this several years back actually and I can tell you it is not that easy. You need to provide proof of the additional fee to begin with and retailers are also smart to mask this. They will usually combine the base price and the additional fee to provide the appearance of a single fee. They won't be so stupid to list in the receipt 1. Price Item RM xxx
2. Mastercard/VISA fees RM xxx
One idea that I could think of it
a. If they retailer put up a notice of the additional fee, capture that image as proof and send it to Mastercard / VISA International and cc it to their merchant bank.
b. If the merchant think they are smart then record their attempt to ask you for that fee.
,
Believe me ... the fines are substancial enough to deter the merchant to repeat the offense. I can't remember the number but if I remember it correctly it is something like first offense RMx,xxx and second offense RMxx,xxx + extra condition. In the US when the consumer is able to successfully challenge a chargeback then the retailer will refund the cash coz if the retailer wishes to fight on and loses - it is a hefty fine to pay!
If you ask me the best weapon is the consumer itself. So long consumer are willing to pay this fee then the retailer will continue to pass the charges to the consumer. I think cc sales makes up a substancial chunk of their total sale so that's why they have the terminal there. If the consumer boycott them (or walk away from these shops), sales drop and they have no choice but to bow to the consumer demands for no additional fee cc transactions.
My suspicion is that ... let's say the retailer charges you 2% and the one next door charges you 3%. Probably the one charging you 3% want to pass on the costs of the cc terminal rental to you! (The one which is used to swipe your card)
Oct 2 2009, 11:10 AM
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