i suspect p1 is using now "tactic"
my house service is around 20kbps for the whole month

p.s. my location is usj12 , anybody there facing the same problem ?

It's been 2 months P1 didn't refund me...

P1 Modem can't receive signal if block by an object be it a human standing infront of it, a close window, a wooden door, a thin piece of wall...

Means it need to have no obstruction between the modem and the base station, that's why it's so hard to get good signal... Unless they set up more base station..

stupid P1...service so bad oredi still ask ppl to apply the VOIP service..really dunno d word ->"死" how to write...

Hi Rizer,
I'm staying in USJ12 as well. My connection has been excellent up until the past few weeks. Speed test gives me around 1.0MB download, 0.5MB upload and a ping of about 53ms. But there's a drop in performance at night and on weekends. I suspect network congestion at the base stations. I get the best speeds durings office hours on weekdays.

Finally i giveup the damn crap P1!!! Although i still have another month to go in order to fulfill the 12 mths contract for my 1mb package but really can't sustain the damn slowness speed. Signup 1mb Streamyx last Friday at Kedai TM, today get installed at home. P1 really suck if compared with Streamyx in terms of speed.

I'm also from Setapak. Every other night I will email to P1 Careline. I thought I'm the only one from Setapak having connectivity problems.

I also cc to MCMC, and wow they really call you!!

Reference is made to your report to MCMC ref : SKMM: 0048/02/10, we have tried to contact you at today 04 Feb 2010 but not able to get through. We would like to follow up this issue with you.

If you would like to schedule a time for us to contact you, please kindly reply us and please kindly provide us an alternative number.

I will proceed to close this case if not receive any feedback from you within 3 working days.

In the meantime, should you require further assistance, please do not hesitate to contact our P1 Careline at 1-300-800-888 between 8:00 am to 11:00 pm daily.


Thank you for subscribing to P1 W1MAX service.



We would like to inform you that, we tried to reach you at your registered contact number, However, we were unable to reach you. With regards to the service interruption, we regret to inform you that we were facing a nationwide service outage and we estimated it to be restored the soonest possible.



If you require further assistance, please do not hesitate to respond to this email. We will be more than happy to assist you.



Thank you for choosing P1.



Regards,



Balan

Customer Care Consultant

P1 Careline

This post has been edited by kimi2007: Feb 6 2010, 07:45 PM

my location is USJ6. Was keep dc for past 2 week non stop. Signal stable but unable to connect to internet and whenever i load browser, the signal blink. Keep on repeating scenario. Got feedback that the base station only able to support 100 user. I will not wait for the so called Lvl 2 technical staff to call me as i think they are sleeping in the office. I shall make MCMC report on Monday by using my company ISP.

Bandar Sri Damansara, KL...

The speed is damn slow every night.....

I still have 19gb to use..... if speed like this continue.... when can i finish my internet limit this month????????....

and ......Man.... You haven't reply my previous message about the empty promise "waive fee"....

Now the speed slow like dial up.... just a bit better than dial up....

What happenned to the 4G technology?????

ACCOUNT NO: 101630119

My case:
I have to pay for 2 hard copy bills which never even arrives in my mail box AND I've been waiting for days to see if my mail box is filled with any P1.com sdn. bhd. letter, but not to avail.
I only want 1 bill, not 2...but instead 0.

The Story:
On the day of registration, (about six months ago) I wanted a hard copy bill bill to be sent to my billing address, so the monthly bill is RM104, but I never receive any physical billings from P1 ever since.
So I decide to contact the Officer at HQ, the guy said my billing TOTAL MONTHLY CHARGE is RM99 (to the designated billing address), but I had been paying RM104 every month.
(I once tried paying RM99 BUT they cut off my connection....so couple of days later I have to pay RM5 for the non-existing hard copy bill PLUS another RM10 to reconnect the Wimax connection! RM15 total....)

The Officer inquire me if I want to cancel the hard copy bill postage and promise me a waiver worth of 6 months (RM30), I agree with the waiver but I still want a hard copy bill sent to my billing address.
Therefore I will need to pay RM104 monthly WITH a hard copy bill.
Unsurprisingly, the bill came on my billing day:



I have to pay for 2 hard copy bills to the same billing address which I never receive, AND if I would only pay RM99, predictably my line will be cut out without doubt.


Conclusion:
This is familiar to extortion, forced to pay extra to maintain connectivity, if not, the consequence is service will be suspended.
Out of most Internet Providers in the world, I never known any will succumb to borderline criminal conduct to extort more money from the customer, this is insane and unacceptable.

I don't think there's so much bureaucracy and logistics in the Financial Department of P1.com sdn.bhd. that sorting this little problem is that hard...
Just go to my account, waived a handful of amount, and get my bill posted, easiest job I've ever known. (working @ McDonalds should be 3 times harder than this)


The Promise:

I was promised a 3 weeks worth of waiver because I could barely connected to the internet on December 2009, so that's roughly (RM99 / 4) X 3 = about RM70 ~ RM75 worth of waiver.
PLUS another RM30 from the non-existing hard copy bills worth of 6 months.
TOTAL: RM100+ worth of waiver for this months bill which instead.... increased!

My current bill should have been a negative amount, like -RM5 ~ -RM15, therefore this month's bill I don't even need to pay...

This post has been edited by JoBigShow: Feb 7 2010, 06:06 AM

Does anyone hv Michael Lai's email?

Hi Buddy,

We are yet to receive your acc no. Without any details we unable to assist u. Pls kindly provide your details. Your cooperation is highly appreciated.

Best Regards,
Lowyat_P1 Wimax

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Added on February 7, 2010, 10:59 amHey Buddy,

Thanks for your account number. I will check right away and will call u back in short while.
I'm so sorry for the inconvenience caused.

Best Regards,
Lowyat_P1 Wimax

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Added on February 7, 2010, 11:09 amHey Buddy,

As promised we had attended to your problem. It was nice talking to you. TQ for your patience! :-) Please email us at talktous@p1.com.my if you facing any issue in future. We will try our best to assist you. : Thank you for bearing with us..


Best Regards,
Lowyat_P1 Wimax

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Added on February 7, 2010, 11:17 am

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Added on February 7, 2010, 11:19 amHey Buddy,

Thank you for email

Could you please provide me your account number in order for me to assist you further on your account?

We will try to find the best way to resolve your issue!

Best Regards,
Lowyat_P1 Wimax

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Added on February 7, 2010, 11:28 amHey Buddy,

I understand that you already lodge a report to Careline, if you don't mind can i have the report number or maybe if you can provide me your acc on here? Your cooperation is highly appreciated.
I understand your frustration, I’m very sorry about the connection issue you had experienced at the moment . I would like to apologize for any inconvenience caused .

At this moment I need your cooperation/patient to be while we checking on the issue. Once again I would like to apologize on behalf P1 for any inconvenient caused.
Thanks for choosing P1W1MAX have a nice day ahead.

Best Regards,
Lowyat_P1 Wimax

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Added on February 7, 2010, 11:40 amHey Thesuperglo,

Hey buddy, i also have not receive yet your acc no?? Please provide me your details so that i could check further in rectify your network connection issue.
Thank you for bearing with us!!! :

Best Regards,
Lowyat_P1 Wimax

This post has been edited by Lowyat_P1W1MAX: Feb 7 2010, 11:40 AM

hey buddy...

AGAIN.....My account number is 101847846

hey buddy...

This is my 3rd time leaving message here...

hey buddy...

You cut off my account before because of the lousy payment system... took 3 weeks to confirm my credit card payments.... so I could not access to internet for 3 weeks.... and given promises for "waive fee".... but never came true.... and it's so call EMPTY PROMISES.....

hey buddy...

I use internet for Online Stock Trading and I believe you cannot understand how inconvenience it was to me without internet access for 3 weeks...

hey buddy...

The internet always slower at night... much slower than while the first 2 months I used P1....

hey buddy...

I appreciate for your "help"... but if all these things cannot be resolve.... I will better POTONG P1 and go back to Streamyx which has lesser problem...

hey buddy...

Again this is my 3rd time leaving message here but no reply except keep asking me for my account number...



This post has been edited by WORLD4G: Feb 7 2010, 12:27 PM

Hi Buddy,

Thanks for the account no. Will check it and revert back to you shortly.

Damm u P1!!!

How many farking reminders do u 1 me to send in to get ur reply?? Or is it bcoz u farking dunno how to read English??

If u can't resume my connection back, jus admit it and tell the truth!! dun farking waste my time n jus know how to give empty promise to customer that will try to fix it ASAP. macibai.... really damm gao u P1.

Hi Buddy,

Thank you for the 50% message reply... The internet at night still slow....

Where is the other 50% message reply??? about I did not have access internet for 2-3 weeks in Nov????
When are you going to waive fee???? or do something????

Although u can reply me with lovely words, if I am not satisfy the service, then it is not a good customer service.

This will be my last message here....

If it is not done... just let it be...

I have someone dropped me an Streamyx promotion offer right after I sent the message here last Friday/Saturday...

Faster than your reply huh????

All the best to you P1....

Reminder for debt RM280.80 u owe me P1

P1 rain also no line, you guys still wanna use ah? Malaysia 40% of the time always rain woh......

Another long holiday is just around the corner, P1 please prove me wrong that I will not faced frequent disconnection, slowdown and blinking red lights ...

wah lau , luckily never sign up for P1... so cham one ah?