i hav made the report...P1 and the reseller make me very disappointed, wan to earn money by simply giv wrong information to consumer.
is it they way how the P1 doin their business...CHEATING...

We are currently monitoring your connection. You will be receiving our call soonest possible. Please bear with us!

Well, how is your connection today? If you still facing the same issue, please drop us your account no pls? We will need to monitor your account again. Thanks.

Well, Kelana Jaya SS6/14 is out of our coverage area. Please vote for your area here http://www.p1.com.my/support/registerinterest.aspx

Could you please provide us your account no for us to assist you further on this matter?

May I know what package are u currently subscribe?

my case id: 420387
account No: 100725571
it supposed to waive on my current bill (January)
but at the end i still get the bill of RM99.00. WHY?????

and i called up P1 and the asked me to pay for the bill and wait for the waived for another month. WHY??????
at 1 point the P1 agent name - REKA even cut my line. what type of service?

WHY I have to wait for another month??????

she even said will email me the conversation and new case ID but till now not yet receive any email.

just received the email with new case ID: 483431 after around 2 hours, is so efficient!

PLS REPLY!!!



This post has been edited by cl_er: Feb 1 2010, 10:21 PM

i applied home lite package

By mid 2010 I'll be moving to a new housing establishment in bandar baru bangi, so I went to the P1 wimax website to check if there's gonna be wimax coverage there and I found out there's no coverage at my new house. So the question is, will i have to pay a penalty if i terminate because the area I'm living has no coverage?

I don't want to pay for sumthing i don't get (internet connection) and I don't want to pay for P1 inability to provide service in my new area. Any info on this matter is appreciated.

Also why the speed in my area currently so slow (taman alam jaya, cheras). I pay RM 99 a month for 1.2 MB connection but I'm getting only 0.46 MB. Please do something about it.. 0.46 MB for best effort is unacceptable... plus i know my area can reach upto 1.2 MB and those were good time and I miss it. So DO something about it!!!!

Reminder

P1 WiMax payment system is super lousy.... 2 months ago..... I called to the contact centre to make a payment......it took them 2-3 weeks to make a payment with my credit card and at first they spent 4 days to realize they got the wrong number and another week to verify my credit card payment..... due to the late payment, P1 Suspended my account.... I could not use my internet for 2-3 weeks (I cannot do my banking online and cannot operate my stock system) and I made 3-4 complaints to P1 WiMax.... I don't recall what's the case number now.... but they said they gonna waive the fee for me for 2 months.... and just wait and wait and wait...... wait until now I haven't receive any call from them.....wait until my 12 months contract finish, I will sure POTONG P1Wimax.....

My Account Number is

101847846

im still waiting for my 3 weeks waiver for past connction problem.. they say next bill will give but THIS is the next month and they still sms me tp pay full

acc no:101470425

have you reach your FUP?

there are people that say the terminate because moving to another house, try search for it in this forum and maybe you can pm them for details

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Added on February 2, 2010, 3:05 amlast time before they changed their website rules, the capped speed for home lite is, 100kbps if not mistaken, 10KBps, i think it still applied until now

This post has been edited by silentser: Feb 2 2010, 03:05 AM

heck what is wrong with the cnnection here at tman mlawati?? Been blinking red yellow since last night! Come on man, ur agent told me the station down in whole msia has been up tday aftrnoon. But y am i still havng this red yllow blnkng? Edi reset several times, rssi maintain around -60.. Now hav to on9 using my phone. Sigh..

rssi-60 is high, try to pusing2 abit your modem, try to get -58 if can

I'm pretty sure I haven't reach my FUP yet. And its been 3 month already same slow speed.

And also got some people asking about moving in this thread.. but most of the reply is - UGPM, maybe there's something special in store for people that are moving that they can't tell it in the forum... wooo~~~~~ mysterious.

so I'm waiting for my UGPM

Lol, checked your modem already? Last time I also like that, I made several complaints, only to find out that my modem is faulty. Went to Paddock and change it, and now I'm online

Hi P1 W1max,

Acct No. 102343340

I did chat with your selfcare agent about my connection speed and consistency problem on 01Feb2010. As promised, there is a call from P1 technician at 8.30pm of the same day to discuss my problem. Amazingly the moment i receive the call, the speed of DL is awesome about 1.32Mbps (speedtest result) and the technician informs that he will set my frequency fixed to the station. After the tele-conversation, i turn off the modem at 9.00pm. At 10.30pm when i switch it on again, the connection problem back again. Signal Strength is almost full bar and RSSI -51 but I cant even surf a single Yahoo page and fail to run the speedtest. This problem persists till 12.00am until i decided to give up and went for sleep. Kindly note that this has happened many times recently.

This connection problem has been there for quite few weeks. It might be due to congestion however this is not the solution. I'm paying RM99 every month yet I'm getting connection worse than dial-up. From my observation, last few mths the latency and consistency problem are prone to happen at night time only. However these problems now are expanded to even day time sometimes. I need a consistent connection for my internet surfing, work and online gaming. No doubt P1 is good for downloading but I'm not subscribing to your home pro package solely for download purpose. Please note that my current FUP still left abt 11GB and billing date is on 14th of the month.

Let me know what other information you need to assist my case i.e. speedtest result. I'm giving P1 wimax 1month to solve my case. if this cant be solved within the target date, i will seek a solution to terminate my acct w/o penalty.

A prompt reply is appreciated.

this is my account number 101432235 , would love to get respond from you ASAP

[FONT=Arial]REMINDER. No call received from technician yet...

Same old story again!!!

A/c no: 101325165

This post has been edited by Arsenal1980: Feb 2 2010, 01:38 PM

Hie...
my ac num is 102402237. Iwas using wimax and its ok with me...no probs. But now, i have moved to ipoh garden east and there are no coverage. The P1 ppl are sayin somethin abt that they cant built the base station there.
So how now? What are my options? Please advise.

I heard that you actually can terminate it for free provided you provide some proof of relocation and the area you have relocated do not have Wimax coverage.

Hi there,
Thanks for the information.
BTW, can you provide us with your acc no please?

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Added on February 2, 2010, 3:44 pmHi there,

Could you provide us with your account so that we can check for you and assist you further. Thanks!

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Added on February 2, 2010, 3:46 pmHi there,

Thanks for the account no. Will check with the relevant department regarding your refund and get back to you shortly. Thanks!

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Added on February 2, 2010, 4:02 pmHi there,

Thanks for the additional info.
Will check it and get back to you in a while.

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Added on February 2, 2010, 4:22 pmHi there,

Could you provide us with your account no so that we could assist you further? Thanks!

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Added on February 2, 2010, 4:25 pmHi there,

Thanks for the info.
Will check it and get back to in a short while. Thanks!

This post has been edited by Lowyat_P1W1MAX: Feb 2 2010, 04:25 PM

tis my acc no - 103002929
n another thing...nw my connection slower than a snail...load P1 website to login to check my account number need use more then a minute..it is call broadband internet service??