My wimax is down for 2months already!!! various complaints go to deaf ears, i am so so so frustrated now
i have lost track of the report numbers given to me as everytime i called they give me a new one and everytime i have to repaet the story again and again  
Solve me problem asap, my account number is 101113702   

QUOTE(Arsenal1980 @ Jan 25 2010, 09:21 PM)
Same here, wimax is down for 2 MONTHS plus since 11 Nov 09.        Many complaints filed and now i became P1 report numbers collector specialist!!!  Report numbers given everytime i called and everytime i have to repeat the same story again and again...  Cant remember all the CS name... jus to name few of them i.e. Cik Mashitah, Mr G and Mr John as they never return my call to solve my problem, jus gave empty promise that they will solve my problem in 24 HOURS. The best part is even i called up to ask for the same CS tat served me previously, he/she will always engage on the line, never return my call even i left mssg.    Wats is wrong wit ur P1 CS?? never go training? dun understand simple english til dunno how to read the complaint notes or wat??? PLS EXPLAIN!!!!

Solve my problem IMMEDIATELY.... NOT ASAP, my account number is 101325165 


We will call you TODAY in regards to this matter. Sorry for the inconvenience caused.  Thanks.

Hi, sorry for the delay response. Well, I believed our Technical specialist called u a few minutes ago right  Please be informed that technician has been requested to come over to your premise. Please bear with us ya!!

Ya, she said in 1 or 2 days. Lets see how it goes. 

Our technician will call you tomorrow!

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REMINDER. No call received from technician yet...     

Same old story again!!!   

A/c no: 101325165

It seems like the P1 CSR has the tendency to hang up on their valuable customers, I had the same experience myself. I don't think they are provided with full training on CUSTERMER SERVICE SKILLS. I have had enough with P1 and I am not going to rant about it here again as I already made a report to aduanskmm@cmc.gov.my. I think you guys should do the same also. I will continue to tell everyone and post on every forum that I can come accross about P1 until they solve my problem or let terminate my contract without penalty. Last but not least, their Technical staffs seem to think that we are so free to just sit in front of the P1 modem and wait for their call, I have made so many appointments with them like telling them to call me back at 10 am or 8pm and they never did.

THE GOVERMENT SHOULD TERMINATE THEIR LICENCE IF THEY CONTINUE TO PROVIDE SUCH A SERVICE TO THEIR VALUABLE CUSTOMERS EVEN THOUGH THEY ARE THE FIRST LICENCE OWNER TO LAUNCH THE SERVICE.

Dear P1,

My account no. 101325165.

I want to terminate my P1 wimax and get back my refund for the advance payment made.

Reasons :
- NO internet connection since 11 November 2009.
- Numerous report lodged via telephone, email, visited HQ etc. but problem still not resolved (even till NOW). Please refer to my posting or complaint lodged previous.

Status :
- Payment already paid up to date (as at 11 November 2009).
- Account suspended as at to date.

Please reply on the above matters P1.

Yeah I was telling the same to Arsenal..He keeps on ranting here..why not just drop by during weekend at the PJ HQ & terminate sajalah. Ranting here is almost useless..P1 Lowyat just trying hard to calm down the situation nia. We really dunno what actually happen esp their Sr Mgt level??