I just started using P1 for some months ago and the fair usage cycle did change every month. Suddenly the fair usage wont reset this month and I'm experiencing capped speed because the Fair Usage is 0MB. Tried online support, no response. Tried calling twice, on hold for 10 full minutes. So where is can i report this?

imiharrima
u can try their facebook page, p1 buddy
their support kinda good there..

may be because their staff love fbooking during work lol


btw any info on buying bandwith?

i dont understand u guys been complaining about p1 wimax but yet still dowan to change provider? their package is way too expensive and ridiculous sux

Is anyone else getting slow unstable connection here in PJ Sunway area?
It wasn't this bad a month ago and I have green signal all day. Even my RSSI/CINR/TX readings are good.
Tried calling the tech support yesterday, went through all the troubleshooting and they confirmed my area is CONGESTED and the only solution they can provide me is to 'face the modem towards a different antenna'...which is ridiculous because the modem can't get any better signal anywhere else than the spot it was on the past whole year!

So what should I do? Wait for P1 to sort it out, move out of my home for a less congested area or just lepak at CC for stable speed?

hello my biili cyle al ready past...but my fair usage are not reset...can you reset it please

my acc no 104186184

tq

Hello P1, it's me.....again.

Acc no. :101000610

Mind explaining why my connection ALWAYS disconnect once every hour and everything goes normal with a simple reboot.

If it's once a day I still can accept but once an hour?!

Fix it please, I'm sick of rebooting my modem already.

Hello P1,
i am hearing a lot of complaints but yet a lot of compliment too..
But anyway, i am not here to complaint.
Guys, take easy with your problem k, hope P1 can sort it off..
I would like to thanks P1 as providing a good wimax service.
Almost a year with you guys and the service just getting better through times.
Furthermore i have never experience DC or slow connection to be honest.
except when i used up my bandwitdh but still can surf, stream and download all the time.
I am a massive internet user, 30Gb just seem not enough for me as i noticed that it finished after two to three weeks.. lol
I had no problem with P1, keep up your good service!!
I heard about customer can buy bandwitdh, well count me in if u are doing so.. i would be happy to enlarge my bandwith capacity.
Rm139 per month is something affordable for 4.8Mbps speed. Really in love with P1..
Thanks P1, a lot!

Moments ago, my bandwitdh exceed again this week..
Bill cycle is around another three days, yeahhh.. Bandwitdh restore again~

Hi,

Mind to provide us your acc num please?

Thank You.

P1 Wimax

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Added on February 16, 2011, 10:52 amHi,

Once ur contract end it wont extend if u upgrade or downgrade your plan.

Thank You.

P1 Wimax

This post has been edited by Lowyat_P1W1MAX: Feb 16 2011, 10:52 AM

Finally after a week, my fair usage data is reset to 20GB, but my bill still starts a week before. Use 3 weeks then pay for 1 month bill. zzz

Hi,

We are very sorry for the bad experience. May we know ur modem light colour?

Thank You.

P1 Wimax

This email was sent by P1 about one month ago, and after one month I am still waiting for my waiver. I called twice to the contact center and your people promised to follow up but still nothing happen.

Dear Mr. (removed)



Thank you for contacting P1 4G support



I am sorry to hear that you are experiencing slow browsing issue. I believe that we have performed troubleshooting with you, however, the result were the same. This is due to you are currently connected to Wimax Base Station which is under network maintenance and upgrade exercise.



As a token of compensation of your inconvenience, I would like to inform you that I have requested 1 month waiver for your bill. Please be advised that the waiver is subject to approval. Waiver will be reflected in your next bill if it’s approved. The total sum of waiver requested is RM 99.



I apologize for the inconvenience caused. Your patience and understanding is much appreciated to resolve your connection issue.



Please be informed that you may receive a survey via email to rate the support I have provided to you. I would appreciate if you could spend a few minutes of your time to fill out the survey. Please be advised that the ratings are calculated based on the number that you select. Number 5 is the highest sub score and number 1 is the lowest sub score for the ratings.



If you require further assistance, please do not hesitate to respond to this email or call our Customer Careline Number at 1300-800-888. We will be more than happy to assist you.



Account Number: 101847846

Case ID: C-387438



Thank you for choosing P1.



Regards,



Saiful

Customer Care Consultant

P1 Careline



P1 Careline Tel: 1300-800-888
Business Hours: Monday - Sunday, 8am - 11pm

actually u can do so already bro..
need to topup the quota thru selfcare..
heheheh,,
good news 4 u rite??
if i'm not wrong, RM10 for 2gb..

Hi Chc,

How is ur connection now? is there any improvement with your speed?

Thank You.

P1 Wimax

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Added on February 16, 2011, 3:52 pmGood day,

The speed for home pro is up to 4.8mbps, u might get 3mbps or less then that sometime. Its base on best effort basis.

Thank You

P1 Wimax

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Added on February 16, 2011, 3:55 pmHi,

We are using Dynamic IP for all our users.

Thank You.

P1 Wimax

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Added on February 16, 2011, 4:00 pmHi,

Usage reset will perform on your billing cycle date. We have 2 billing date, 14th and 28th. Yes, your right. If the payment made or not still the sage will reset on your billing cycle date. You may check in your billing accordingly when is your bill will generate.

Thank You.

P1 Wimax

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Added on February 16, 2011, 4:18 pmHi lyinnaa,

Usage reset will perform on your billing cycle date. We have 2 billing date, 14th and 28th. Yes, your right. If the payment made or not still the sage will reset on your billing cycle date. You may check in your billing accordingly when is your bill will generate.

Thank You.

P1 Wimax

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Added on February 16, 2011, 4:29 pmHi,

How can we assist you?

Thank You.

P1 Wimax

This post has been edited by Lowyat_P1W1MAX: Feb 16 2011, 04:29 PM

Aiyah, are u sure..
i have waited for this moment.. tq bro!!

UPDATE: er bro, i can't see any way to topup in self care.. can give some guide?

This post has been edited by fariz: Feb 19 2011, 07:51 AM

Anyone from P1 can help?

This is bull crap, 3 months back same issue until now. I keep getting disconnected from the connection. You know the biggest joke? I can't even ping my own router. PACKETS LOST. OWN ROUTER.

Call P1, 3 MONTHS AGO. change dns la. this la that la. say pass to level 3 or level 2 or some level staff. bla bla bla. say will fix within 24 hours. yea, 24 hours my ass. it's been 3 months . SAME SHIT.

Networking student here. I have never, EVER , heard of a situation where I can't ping my own router. MY OWN LAN ROUTER. JOKE OF THE CENTURY LA P1. all I'm waiting now is for the damn contract to end, and BYE BYE. I wish I can just terminate now. Streamyx is bad, Digi is the same. But P1, you redefine the meaning of

POOR SERVICE, let it be customer service or ISP service. 3 MONTHS AGO say 24 hours, 3 x 24 = u count la how many hours. and dont have to say i'm p1 hater, non-basis complaint. get one of your p1 staff to contact me, I AM SURE, there will be reports in your database.

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Added on February 16, 2011, 5:44 pmone more thing, try and call their hotline. 23 hours of the day also can't call in one. God knows what on earth they're doing.

This post has been edited by razorboy: Feb 16 2011, 06:15 PM

hi P1 support,

My account no. is 104882402 and i assume my billing cycle is 14th of each month; my bill for Feb 14th is ready but my quota has not been reset. When does it get reset?

also shouldn't i be getting 50% discount on my 2nd and 3rd month bill as per promo during sign-up? I have emailed you guys via the contact us site but no respond.


This post has been edited by lazzy: Feb 16 2011, 07:14 PM

[quote=Lowyat_P1W1MAX,Feb 16 2011, 03:48 PM]
Hi Chc,

How is ur connection now? is there any improvement with your speed?

Thank You.

P1 Wimax

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Added on February 16, 2011, 3:52 pm
Good day,

will check tonight.

Btw anyone here knows how I can terminate my P1 account ah?

why p1 support thread become prostitute den??