QUOTE(Cloudx @ Aug 3 2009, 11:24 PM)
Anyone here is a HLB Credit card agent or know any reliable agent? Im having problem to terminate my credit card and waive its annual fee.
The problem started when i receive a statement with annual fee charged into my 2 months old un-active credit card. I was shock and quickly go to a nearest HLB to cancel my card and get my waiver. Then the bank's finance personel contacted me and confirm my cancelation and do the waiver for me and till now its been 3 month and in this 3 months i still keep receive their statement together with the annual fee increasing every month

and everytime i call them up they say they will have it done but nothing has been done.
Anyone facing this problem, i cancel my maybank card b4.. and they will send a letter of confirmation that i've cancel the account but HLB didnt send me anything.
I am about to go to their head office and demand they cancel it immediately, but im in penang and its quite inconvenient for me to do that.
Any suggestion ?

I face the same thing as you before... my inactve 4 months old card are being charged annual fee. I immediately called the CS and they say i need to swipe the cards 2 times in order for them to waive. I do accordingly and cancelled my cards as soon as the fees are waived.
However I still receive statement from HLB everymonth. I think this is because I have -5 cents balance in my card.
Where is your location in Penang? I believe there are few branches in Penang.
Remember to request them give you photocopy of cancelled card statement for reference purposes.
HLB, i will not touch their card ever again. Its like they are forcing us to use their card.