QUOTE(he-sham @ Aug 5 2009, 11:18 AM)
currently i have issue with eonbank..... during last march or april pc fair, their cc agent approached me & persuaded me to apply for pavilion cc....i said i'm not interested since i already have matta...but he promised me to give separate limit..then ok la...applied with him...
when got the card, it's combined limit with my existing card...so i planned to cancel it straight away....but in the starter pack of the pavlion card that i received got one promotion leaflet about cash rebate using the pavilion card... for gold rm100 (for minimum rm300 spending) & platinum rm200 (for minimum rm500 spending)... so i decided to keep the card since it got the promotion...i checked the T&C, it mention only for newly approved eonbank pavilion credit card...so ok la.....i used the card the the required amount as mentioned in the leaflet for me to be eligible to get the cash rebate....i used it within the promotion period....but till now no cash rebate....i went to their card center for complain last monday....i bring together the leaflet & my statement...their customer service counter representative also not know about the promotion (which ended already)...her superior said its is because the promotion only valid for new to bank customer....i said it never mention in T&C plus they send the leaflet together with the starter pack of my pavilion card...if i'm not eligible to the promotion why sent me the leaflet together with the starter pack ?? i insisted to see their manager.....but their manager was having meeting all day...so they said will contact me later.....today they called me, saying the same thing....no cash rebate since i'm not new to bank customer....but they offered me a gift which is a document bag they claimed worth rm200.... i said i still not satisfy since i want cash rebate, not bag....then i said i will proceed to make a formal complain to consumer body..& then she said ok la ...
its getting interesting haaa...currently i'm in between jobs..so got nothing to do....wanna bash some inefficiency of banking services....give them a run for my money...only after settle this dispute, i'll cancel my card...haha....
when got the card, it's combined limit with my existing card...so i planned to cancel it straight away....but in the starter pack of the pavlion card that i received got one promotion leaflet about cash rebate using the pavilion card... for gold rm100 (for minimum rm300 spending) & platinum rm200 (for minimum rm500 spending)... so i decided to keep the card since it got the promotion...i checked the T&C, it mention only for newly approved eonbank pavilion credit card...so ok la.....i used the card the the required amount as mentioned in the leaflet for me to be eligible to get the cash rebate....i used it within the promotion period....but till now no cash rebate....i went to their card center for complain last monday....i bring together the leaflet & my statement...their customer service counter representative also not know about the promotion (which ended already)...her superior said its is because the promotion only valid for new to bank customer....i said it never mention in T&C plus they send the leaflet together with the starter pack of my pavilion card...if i'm not eligible to the promotion why sent me the leaflet together with the starter pack ?? i insisted to see their manager.....but their manager was having meeting all day...so they said will contact me later.....today they called me, saying the same thing....no cash rebate since i'm not new to bank customer....but they offered me a gift which is a document bag they claimed worth rm200.... i said i still not satisfy since i want cash rebate, not bag....then i said i will proceed to make a formal complain to consumer body..& then she said ok la ...
its getting interesting haaa...currently i'm in between jobs..so got nothing to do....wanna bash some inefficiency of banking services....give them a run for my money...only after settle this dispute, i'll cancel my card...haha....
Aug 5 2009, 11:58 AM

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