I asked maxis they told me Machines will be repairing Iphone 3g after the warranty ends. If under warranty its a 1 to 1 exchange for the phone.

So i walked to machines and enquire about the price to repair the phone, they tell me maxis is responsible for repair and they will not repair the iphone.

PENING!

who is repairing the phones after the warramty ends? I signed up for 2 year plan.. and warranty is 1 year..aiyoyoyoy..

might be sum misunderstanding...i thought machines could repair the phone...but u gotta pay for it aite? (since ur warranty is over)

spot on, mruzian!


anyway once the warranty has lapsed, you are not bound in any way to preserve your iPhone's "condition" as stipulated in the agreement.


furthermore, there are so many "specialists" in this forum itself. i can already name you, two at the snap of my fingers.

specialist to repair the iphone3g?

lets say some ic inside hangus how much would it cost to repair it?

LCD alone will cost around RM 700 ~ 800

IINM,
after the warranty period, the iPhone can still be repaired, and we do still need to request for a replacement set / replacement parts via the authorised carrier (here, that's Maxis)

so u guys order the parts for the iphone and repair locally? so far how many iphones have u repaired?

i was wondering if its possible to change the SHELL of my iPhone 3g, since my chrome bezel is kinda scratched and the back part of my phone is scratched too. :3

if its possible to change, how much will it cost? anyone any idea? thanks.

I think it'll be cheaper 1 year from now

@sneakerlogist
sorry, can't share numbers here
currently, all Maxis iPhones are repaired @ Maxis centres

My iPhone(Maxis set) have a tiny crack INSIDE the glass screen. I have no idea how this happen maybe i drop it.

I wonder can send in to warranty? pls help

TQ

how about iPhone 2G?
where can i get repair?

Not really, price should in increase due to low demand => low production

This post has been edited by vui_msia: May 25 2009, 01:44 AM

Read this thread: http://forum.lowyat.net/topic/868281

Section 'D' : Troubleshooting Common Problems: 2. iPhone HARDWARE Service Provider

petergoh
drop by your nearest Maxis Centre (NOT Maxis Partner)
request a repair.
they'll check it out... if its damage, then you'll need to pay for the repair.

Maxis Locations here

Please ask for iPhone 3G repairs ONLY at Maxis Centre, not Maxis Exclusive Partner.

This post has been edited by xaw5126: May 25 2009, 12:14 PM

Yes recently my iphone developed some hairline cracks after 2 months. Just got an acceptance to replace my iphone 3g white. Damn Im just so happy!!!! Of course still under warranty but if lets say they do after warranty like what petergoh (xaw 5126) mentioned then that will be awesome!

I've bought a Iphone 3G maxis set from one of lowyat user and he bought with maxis contract so my question now is can i claim warranty without any problem(if my iphone spoil) or i need to bring him along??TQ

i think u need to bring him along. im a digi user and when i bought mine from maxis, my bro is required to use his ic to register because he is a maxis user. and the next time i bring my phone for repair, the ppl there ask me to leave my bro's ic and the warranty card and will not repair without his ic

lol..but that guy called maxis and said he gonna sell it to me..so if maxis try to act funny see what im gonna do then..!!

How long will it take for a 1 to 1 exchange during warranty period?
My iPhone 3g battery won't fully charge, always until 80%. Wonder if I should request for a replacement..

wah.. really? denggg!!! i thought rm300-rm400 only..

---

Added on July 12, 2009, 1:35 amwah.. really? denggg!!! i thought rm300-rm400 only..

This post has been edited by ayil: Jul 12 2009, 01:35 AM

I bought Maxis iPhone 3G from LYN forumer... but I dont have the maxis receipt. can I get the replacement from maxis.?

we must bring the box and charger and earphone to 1 to 1 exchange? or just bring the phone?

Not sure whether you need to bring those stuff you mentioned but from information gathered, you must bring along the original owner with the warranty card to initially lodge the warranty claim.

i bought my iphone from maxis a month ago and my power button seems to be hard to press can i replace it??

if it is under warranty, give maxis a call and consult them. if not bring your iphone to maxis centre and let them test it.

can i get a 1-to-1 exchange?

iPhone Generation :3G
Unlocked? (or Part Number): Unlocked Maxis
Current Firmware :3.0
iTunes Version :8.2
PC/MAC C
Jailbreaking software :NO
Problem Encountered :Hard to press power button
Steps Taken So Far :...
Screenshot of Problem(if applicable) :nOPE
Other Information/Remarks :my software also have some bugging issues

im sure they do not give 1 to 1 exchange... they will try to repair 1st. if cannot they replace with refurbish. it takes 15 days to get ur iphone fix. I will gonna send my iphone today.

Hi, anyone has claim warranty for Maxis Iphone before? What's the outcome? I understand that they give a 1 to 1 exchange.
If so, do they give brand new in box or refurbished set?
Hope someone can share their experience.

I just send in my Iphone for warranty claim. Was told to wait at least 2 weeks to a month.

I claimed my i3G at Maxis around August. The sim card slot faulty and cannot be inserted properly. According to Maxis's staff, the set they given is a brand new but just a phone with the plastic cover the phone just like new one.

audiocool,

How long do you need to wait for the new phone?

Is the phone properly wrapped in a plastic bag? Or its just a screen protector on it?

This post has been edited by mightyguy1970: Sep 28 2009, 01:53 AM

if wifi greyed.. & seem lik the wifi rosak... how much going to cost for repair it?

The phone is wrap with the screen + body protector like new iphone from the box and it is put inside a transparent plastic bag.

According to maxis staff, you can get the phone on the spot if they got stock on hand.
But the time i went there, there got no stock for 8GB so they ask me to
take back the phone or else i have no phone to use and they will inform me
once the stock is arrive.

Waiting time is around 3 days.

I doubt very much anyone will get a brand new set in replacement. So far, from all the cases I know, all are refurbished units adn they are in most instances US sets. Just check the Part/Model No. and you will know.

You will get a refurbished set. No doubts.

Your iPhone didnt charge full most probably because ur battery life had reduce.

hi ,
i bought 32gb phone yesterday and wrranty is only for one year. Is there any extended warranty by paying additional cost in malaysia?( bought the set in maxis pavillion with 2 year contract with maxis)

If under warranty.. It is a 1 to 1 exchange.. They won't repair for you.. This service u can't find in any others phone...BUT only Iphone..
I just did a 1 to 1 exchange on the spot from Singtel due to screen problem.. 2 more weeks b4 the warranty expired.. Luckly me..

i just claim my i3g 10days ago due to small dot on my touch screen.but i get the replacement set is fr US. model no is MB046LL.

mine is maxis set.

i bought my iphone 3g 16gb maxis set from a chinese guy in mudah on may this year. he said, he just bought it. then i deal with him, COD. few days back, i hv a problem with my iphone, it cant detect wifi. i did restore to 3.1 and upgrade to 3.1.2 etc. in order to verify either this is a hardware problem or fw. so i conculde, it is hardware problem.

yesterday, i went to maxis centre at sunway pyramid, asking about warranty. maxis guy said, it gonna be replace and take 1 month or more for replacement. i agree for it. at the end, he ask, this phone is reg under what name. i said, i dun know. since a guy who i bought from also i didnt know his name. then i ask the guy to check it, it turn out, my iphone was reg under a malay name.

so i conclude that, da 1st guy who i bought from is cheat on me. maxis guy refused to claim the warranty for me for security reason. he afraid dat this iphone was stolen bla3.

i did send a msg/call to da guy who i bought my iphone, didnt reply. now it give me a big headache. cuz i need to claim the warranty or else, my iphone will be dull without wifi.

Any suggestion on my case?

Thanks in advance.

since u cant repair under maxis, why dont u try from local shops or maybe to our lowyat's iphone technicial cxcr for a check?

either that or u can call the ur seller and ask him to fix the problem...

yah. if i cant claim the warranty, then find cxcr was my last solution. but i hope, i can get claim warranty from mxs. since i dun know how much it will cost.

the seller didnt pickup my call or reply my msg. sigh

Didn't the guy you bought it from gv u the Maxis service card? If you hv it then most prob they will repair it for u.

Yes, i have it. but still, the maxis guy dun want to repair for me. any suggestion?

Hmm, if you have the Service Card, it shouldn't be a problem. Can anyone confirm this?

edit: Perhaps you might wanna try other Maxis branches?

This post has been edited by DFlo: Oct 27 2009, 01:24 AM

Yeah. By logic, it should be no problem. If it is a problem, then no point of buying from ppl thru forum who can't claim the warranty for you if anything happen. Maxis guy said, i need the owner authorization 1st before proceed.

Anyone know which Maxis branches which can easily claim the warranty cuz i hv the warranty card?

Whatever your reason is, if you want a warranty then do it quickly. Just did mine early this month, I went back for enquiry after 2 weeks as told, for I did not receive any feedbacks.

And so they're showing me a bunch of iphones from august and september warranties. They're clearing the phones, I was told. They didn't call up customers to pick up the phones. You gotta looooveee the attitude...

So I'm forced to wait for another 2-4 weeks? Don't you just love 1Malysia spirit? I don't want your retarded slogan, I just need 1 good fxxking service.

If you're 21 of age, vote for opposition in 2012, change we can believe.

and why on earth would you bring political issues into this thread, when it is clearly not related at all.

are you even sure that you are older than 21?

geez...

I'm not sure bout ur case. But, the mxs guy i met, he told me if claim warranty, gonna be 1month or more as need to send to singapore. And, once done, they gonna call u. But,yah, i cant claim the warranty either.

I'm not sure bout politic stuff bro, but thanks for the warranty advice

I just walk in to Sunway Carnival's Switch yesterday,my iphone button flat compare to other iphone then u take my srevice card to indentify that i bought from maxis few monthe ago then the worker from switch said we can't repair this,u need to bring to maxis to claim the warranty
i was like .......,guys any idea?

beside maxis, who else we can refer to in order to repair/claim warranty?

Clearly I am, I'm too lazy to enlighten you. Read newspaper daily for more ideas. If you don't get my meaning, that's ok, because most ppl don't. Period.

I generally do not get caught up with issues currently being toyed with. However, not necessarily in defence of Nokia, we are saying that this here is no place to bring in the political environment. And if you are over 21, shouldn't you have enough grey matters in your brain not to do that in the first place?

Do you even know you can be detained under ISA for making that statement? I suggest you don't even reply this lest the MIB come knocking on your door. Trust me, I know.

---

Added on October 27, 2009, 10:01 pmIf it is within warranty period, Maxis is the only place you can go to. However, if the warranty has expired, take it to any place you desire and fancy. But make sure you go to someone reliable.

This post has been edited by PeeEl: Oct 27 2009, 10:01 PM

LOL someone wanna get into politics eh?
on a slightly related note, my friend is having his phone warranty handled by maxis, just slightly two months of usage, the phone would just not wake up from its sleep, he's still waiting for like 2 months

oh boy, now i'm really embarrassed. if you could be so kind to enlighten me because i have to admit that i don't really read the news.

because my life resolves purely around iPhone related issues.

hence, if you could explain it to me, i would be most appreciative.

thanks a lot in advance man.

This post has been edited by nokia2003: Oct 27 2009, 10:19 PM

Not really mate. Just that I, like most of us here, do not want to see people going off tangent.

Your friend was probably unlucky time-wise. It has been reported that some people here have got their replacements in a couple of weeks. I suppose it is the timing vis-a-vis availability of the replacement units that dictates how fast you get back one.

Guys, I don't think there's a definite answer to the question of whether or not the Service Card itself is sufficient for us to make a warranty claim from Maxis.

Can anyone give an insight to this?

In my case, nope. If u wanna claim warranty, u must seek the initial owner authorisation 1st before can proceed to Maxis. If not, they refuse. Authorisation mean, copy of IC or, the owner need to help u to claim the warranty.

So,what is the purpose of Service card?

Therefore, for those buying maxis set here will have a problem if the seller is not willing to help u. Thats what i think la.

Can anyone else who have got their iPhones through a third-party tell us their warranty claims experience? It would also be good if someone who is working in Maxis right now, and have an idea on how the iPhone warranty works, can brief us on how can this be done.

From day 1, there have always been 2 versions. It has also been reported here that the Service Card will suffice for warranty claims and people have successfully made them. However, like many things, not just with Maxis, it is the human beings who play God. This means, if you are lucky enough to consult a 'good' CS personnel in the right centre, you will have no hassle.

However, from the legal standpoint unless it is stated in the agreement otherwise, which I didn't read, Maxis must honour any warranty claims so long as you have the Service Card and the account under which the iPhone was bought has no arrears. If they refuse, you can challenge them by going to the Tribunal for consumers.

what do u mean by this bro? can u explain?

maxis just call me about my case. i will ask this Service Card issue to them n update u guys later.

This simply means that if the original owner has signed up a plan to obtain the iPhone and has been paying his monthly expenses without outstanding/overdue amount.

Which mean, if i have the Service card, and the initial owner of my iphone doesnt have any outstanding payment, then i have the right to claim the warranty?

is that so?

Thank you for the detailed explanation! While I may not have any knowledge in Law, I do think that the whole point of the Service Card is to provide the necessary verification for warranty claims. If they insists on having the owners particulars, etc. then they might as well stop bundling the Service Cards together with the iPhones. I would have to agree that certain Maxis individuals are playing God, for saksoba's case.

Great, keep us updated on this!

My good fellow, I have stated earlier that there are 2 stands here on this issue. Even went further to elaborate that it depends on which centre you go to and the people manning it.

You have the right to claim but whether the other side wants to entertain your right is a question that can only be found out by you.

Oh. Right. Thanks for the explanation. Right now I'm still waiting maxis to clarify my case. Either my iphone valid for warranty or not.

Guys, I went to Maxis KLCC today to ask them what documents do I need to provide in order to claim for a warranty on the iPhone. The customer service consultant says that I only have to bring the box (not sure why) together with the Service Card.

saksoba, did you try Maxis KLCC?

Box stand for proof of purchase ke?

I will go to Maxis KLCC if Maxis still did not call me. She (operator) promise to call back after she take my IMEI number. Thanks for the info bro.

In the strictest sense, your iPhone is valid for warranty since it is a Maxis set and within warranty period. It is the process requirements that are now in contention.

That is why I stated earlier that legally anyone can claim under warranty unless in the agreement it is stated that the original owner must be the one presenting it for that purpose. But that can also be challenged on a macro basis.......but that's another story.

---

Added on October 29, 2009, 1:16 pmBefore anyone jumps for joy, did you specifically state that you are not the original owner of the unit? Otherwise, the CS staff could assume you are and thus gave you that answer which is a no brainer.

This post has been edited by PeeEl: Oct 29 2009, 01:16 PM

I repeatedly ask what are the documents that I would need to present. I did not ask what if I am not the original owner of the iPhone, as I think that question/statement would only make it easy for them to say that I am not eligible for any sort of warranty for it. Don't you think so?

But that's the main point of contention!

Let's say after asking that, you present an iPhone of which you are not the original owner and they turn you down for the warrnty claim saying that the former is required to turn in the phone himself/herself. Would you therefore hold him to the reply he gave you earlier about what are the required documents? You can but he can just say that you did not mention that you are not the original owner and by asking the question the way you did, he was giving you a straight answer which was not incorrect.

Therefore, asking the right questions in the right manner will save a lot of hassle and even heartaches.

I totally understand your whole point of view, but I still think it would make it very convenient for them (especially the small fishes) to say "No, you're not eligible for the warranty, then." Then again, I could be wrong for being a paranoid.

If you think your method would yield the optimum result, then I would love it if you can spend some time to ask them that, and let us know the feedback that you have received. :-]

I don't like to engage in protracted discussions but for the sake of fellow forummers, what we are trying to establish is whether warranty claims can be made by non-original owners of iPhones. And there you are stating what you have stated which could mislead and even confuse them further and I was merely pointing that out.

It is not what you not want to hear as an answer that dictates a question but what you need to find out/establish. You are now justifying your statement to satisfy your own action which is of no help. I am here endeavouring to get to the bottom of this issue so that others would know the position if they are confronted with this dilemma.

This would be my last take on this. In any event, those who read this discussion would know where this is going but sadly not the actual situation of this uncertainty of warranty claims with Maxis.

Convenient, isn't it? :-]

saksoba, I would recommend that you try other Maxis outlets to get your iPhone fixed. And let us know of the result! :-]

Maxis just called me. Conclusion from the conversation:

Maxis does not encourage customer to buy from 3rd party. For the claim warranty issues, the initial owner must claim for us.

Sigh. so buying a iphone from 3rd party is really a big issue since there are lots of buy/sell activities going on on net. i doubt the seller will assist u for future issues as most of them just come and go. this is a drawback.

replacement for wifi chip with crxcr will cost me RM400

For RM400, isn't it worth to take it further , as suggested by me earlier. The only caveat is that it must not be stated anywhere in the agreement that the original owner must be the one submitting any warranty claims.

Where can i find the agreement? I might try other Maxis centre and state this agreement flaw for warranty claim..

Wow this is truly disappointing. May I know which Maxis outlet did you talk to?

I visit Maxis Centre at Sunway Pyramid.

I dun think mentioning about agreement of initial owner needed in order to claim is worth mouth arguing. Need to consult lyn service repair la ni. adoih.

Since you are willing to pay RM400, PM me and perhaps I could save you some money. I have already set things in motion by presenting 'your' case. If whatever I am planning to do works, then I can reduce your cost.

Like I said, for that kind of money, it is worth a try.

---

Added on November 4, 2009, 12:15 amYou probably missed my point. If it is stated in the agreement that the original owner must be the one submitting for warranty claims, flawed or not, you are screwed, no, all those who bought from third party are.

This post has been edited by PeeEl: Nov 4 2009, 12:15 AM

UGPM bro.

I wonder, how bout those sell and buy going on here? I suspect, less people who notice about this type of case. They might attracted to WTS Maxis set etc, but once this type of case happen, pening kepala.

That is why forums like this are good. We read and gather informative news and advices before forking out our dough and not get ourselves entangled in predicament like yours currently. Of course this is, if you take the time to read. Most just don't bother and 'live to regret it', just to borrow a cliche.......

if i bought the phone outside can i still send to machines for repaired?

Yup, when I bought my iPhone, I look for Maxis set bcoz i want the warranty... after bought it, then i only knew claim warranty must be by original owner only....

no point buy 2nd hand iphone Maxis Set... cannot claim warranty....

http://www.chinaontrade.com/iphone-3g-spare-parts-c-22.html

buy from the link.

ask some pro here to repair.

This would be an interesting thread to follow 'claim warranty must be by original owner' as it would help many others in the future who face this predicament. Consumer tribunal would be a good last resort if all else fails because it is worth to go through the process (although troublesome) which is why it was created in the first place to protect consumer rights.

On another note, I wish there was an iPhone extended warranty in Malaysia...

This post has been edited by Euthenics: Nov 8 2009, 12:45 AM

i got my phone when i was in australia, im wondering if i can service my phone here at machines? anyone knows?

no, as iPhone is not eligible under Apple's International Warranty.

3. Can I get my iPhone serviced outside the country of purchase?
No, service for eligible repairs is only available in the country where your iPhone was purchased.

http://support.apple.com/kb/index?page=ser...&product=iphone

This post has been edited by teikwing: Nov 10 2009, 03:12 PM

I have sent my iPhone 3Gs that bricked to this forumer

http://forum.lowyat.net/index.php?showtopic=1048886

Hopefully his magic hand can revive it

Waiting good news from him

Learn the lesson must buy maxis unit otherwise will be fakap like this

This post has been edited by MX510: Nov 11 2009, 07:18 PM

Not saying anything as the guy you sent your i3GS could be just as proficient but there are a few others here in LYN who specialize in repairing iPhones which could be better.

after warranty end, is there is any authorized personnel/blog to send for repair? beside all those LYN person.

That is why I buy Singtel officially unlocked units only. Warranty claims also is still possible and the LYN seller can send for warranty.

what do u mean?

after warranty end still can ask Singtel for repair?

I don't think that's what he means but it would be good if he could elaborate for those interested parties here to take note.

I think, what he mean is. There are forumer which is iphone dealer here selling singtel set also provide after selling service, mean the seller can send warranty to the singtel without any charge. That one better than buy from one time seller which can't be trace after that.

This post has been edited by cafuheva: Nov 16 2009, 07:09 AM

this really a marketing ... only 1st hand owner can claim warranty, make the resale value drop ... so all people will go for maxis new set ...