hw do u kno ur phone is nt a refurbish unit? may i kno hw do we check it?? thx

i sent my phone for warranty as well .. in Gardens.. CS totally bad service plus lazy.. i guess they r quite lazy to do the replacement warranty. took me around 2 hrs in total including waiting..to complete my warranty procedure.

in d first place, jz c n inspect my phone n straight away say tat maxis won't take tis phone for warranty due to only slight defect.. n the CS dunno hw to make a decision. keep on asking another colleague opinion n etc..i was like gosh.. feel like wanna slap n scold the CS. trying to push it back to me n blame me didn't check properly the phone n i might be the culprit tat cause the phone defect.. i was so piss off n told them tat i haf checked the phone n it's normal. after few weeks, the defect arise. is tis counted as my probs?? guess wat the CS reply? it's impossible tat such case will happen n they didn't encounter it b4. darn!! doesn't happen b4 doesn't mean won't happen nw wat.. talk to them i feel so tension. suppose we speak nicely, then started to argue. cz can't stand d way they talk.. after sales service is totally bad

in the end, i insist to go for the warranty n they impatiently say tat they won't guarantee tat Apple itself will allow for the replacement. thn i say nvm.. at least i gif it a try.. thn the CS slowly do the necessary procedure for my phone replacement. hate such service. if i kno warranty such a hassle n hard, i won't buy iphone. no point get a phone but when come to warranty issue is such a trouble.. somemore mention tat haf to wait. MIN 2 weeks of working day.. max 3 mths.. really out of the mood..grrr

This post has been edited by yvonnesoo: Dec 25 2009, 09:58 AM

after since so many cases.. i'm prepared dy. worst come to worst, haf to wait for max 3 mths.. since Maxis CS service bad to d max!!

ya.. i hate it when they didn't even send to Apple for warranty n straight away ignore my case saying tat Apple won't gif u a replacement set. darn!!.. (in end, d big picture is i think they shoo away customer due to they lazy to do the warranty procedure n etc..) they mention tat my phone is ok in terms of in good condition n working properly. wth!! i told them tat at tis moment perhaps no probs. hw bout in the future? we won't kno wat will happen to the phone. as time passes by, i might encounter LCD probs.. thn on tat time warranty dy over.. who shuld i look for?? assumption is nt a solution..

keep compare my case wif another customer case as well. saying tat there r customer send in their phone for warranty due to their screen gt a tiny dot or hairline crack, n Apple straight away reject for the warranty due to tis is nt a big case.

did u call in or walk in?

no point send to maxis either.. i doubt they will entertain much on u after u bought their phone.. like my case, still haf warranty oredi being treated badly by their CS, i can' t imagine after the warranty period, they will care much

actually i'm not bias or think negative..i did try on other CS, still the same.. even on CS call centre n email them as well. they were nt very helpful. for my case, after send in for 2 weeks.. the CS call me regarding the warranty issue n need to haf more time to check on the status. when i ask do they send my phone for warranty.. the answer is NO. cz still on pending for warranty issue. OMG!! i was like.. out of a sudden burn up wif fire.. i ask her, what takes so long for them to check? she reply me tat due to they can't manage to check the owner registration no and ask me to gif them some time to investigate.

i told and repeat to the CS so many times, my phone is a gift n no contract attached. hw do i kno the owner registration no as it's a sponsor gift from a company.. i told her wat the use of having the warranty card? she impatiently told me tat "i oredi mention, gif us time to check". i dunno wat took them so long to check.. wat they wanna investigate??.. their system should haf all the record.. n i wonder took 2 weeks for investigate huh? i really dunno wat i can say.. speechless..

urs better.. at least in SG.. mine they told me is will send to California cz wanna claim for warranty unless repair.. thn go to SG. my case, is they hold my phone on pending status. until they investigate the phone is ori set and registered under the owner name or nt as they can't manage to find the owner registered no in their record so.. it makes me feel tat "wat is the point of having a warranty card??" but they won't refer n match wif the imei no, etc.. all they want is the owner registration name match their record duh~

nt to say bullied or nt.. watever i need to say n do, all is done.. they still clarify tat they still need to investigate. wat can i say? i even mention will approach consumer bureau.. they say no probs go ahead. so? pointless argue wif them cz i'm getting bored wif all those silly explanation tat they gave me. in the end i decided to take bek my phone n perhaps try my luck at another maxis centre instead. i call whether my phone still at the gardens centre or nt bt they can't ratify n in return ask my imei no from my warranty card. i feel it's ridiculous cz they should kno warranty card is attached wif my phone for warranty. i feel useless talk over the phone n i went to the centre straight away.

the worst part is they can't find my phone!!! show n mention to me no record in their system. omigosh.. i really speechless.. they ask whether iszit i send in my phone in this centre or nt. gosh.. of cz i send in to tis centre, else where come the receipt of acknowledgment?? i so piss off n demand, i dun care where my phone is.. i insist i wan bek my phone else i will report it to the consumer bureau.. to me tis is serious..is like a fraud case dy.. i told them they can check bek their cctv in their centre whether i did came b4 or nt.

if u r in my situation, i dun think u can even smile n say in diplomatically way...

in d end, they assure me tat they will found out where my phone is n get bek to me next week. thn tis morning i jz receive a call from the CS complain dept (as i make my complain b4) asking my phone imei to clarify on my warranty issue.. i mention my case tat after all tis probs i decided not to send in my phone for warranty.. n wanna take bek my phone instead. i told the CS the probs seems like my phone lost in the space n she can even told me tat perhaps they send out for warranty oredi.. gosh i feel like wanna speak in foul dy. in the first place mention to me havent send out my phone cz still in investigate status n nw after hearing i mention tat my phone nt in the centre dy thn mention tat perhaps send out for warranty dy. really lack of communication between all their staffs!!! i'm sorry to say tat.. bt they really no brains!!!

i can't tolerate tis anymore... n i do really hope they settle tis asap. else i will approach to the consumer bureau n mention tis to the media..

ok thx.. i will gif them the time to find.. will take the action if i can't get bek my stuff after 24 hrs

thx for ur advise.. i definitely will gif them the time n won't jump to the conclusion yet.. if after tat, they still gif me those silly or nonsense answer again, i will do the necessary action..

i will update u guys on tis.. haihz.. really tension.. 1st time encounter such a warranty issue tat end up phone run no where.. bt luckily i demand to get bek my phone.. else i won't kno tat my phone is nt there.. wat more thinking of they will send in for warranty? ewww.. only 2 weeks ler.. else if after a mth or more, i can't imagine wat will happen.. really unlucky of me

haha.. ya.. tat is wat i think of.. bt i doubt they will be so good.. no matter wat oso will find out where my phone is.. they won't be so generous of giving out a new phone

definitely nope.. maxis CS told me, 1 to 1 exchange is only applicable if u spot something faulty when u take the phone. bt i heard from others within 7 days still can get 1 to 1 exchange.. bt i gt doubt la.. after tat, any warranty for service or repair they will send ur phone to SG (duration is shorter bt heard tat it still need at least 1 mth or more).. if totally can't be repair or service will send it to california apple (max 3 mths) to decide whether hw serious is ur phone issue.. check whether a replacement will be given or nt.. heard from the maxis CS there are cases of phone send to apple n apple reject. so phone return to the customer without any warranty due to small issue.. i dunno hw true is tis la..

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Added on January 10, 2010, 10:56 pmyea true.. tis is wat i feel darn pissed off. btw, tomolo is the due date. they assure will call me n settle tis case max time given till mon. i will c hw they gonna settle my case.. they better call me, else i will shoot them a call n straight go to the centre n demand my phone immediately.. either i get my phone or a new replacement set or refund me the $$.. i dunwan to hear anymore story telling again!!!

This post has been edited by yvonnesoo: Jan 10 2010, 10:56 PM

HAHAHA totally agree.. (well.. at least for me.. others i dunno)

gt tis kind of feeling when i send my phone over for warranty.. eventho i gt the warranty card from maxis.. they still wan to investigate n etc.. so troublesome.. so i suggest others tat wan to buy iphone, better buy SG set.. n dun buy from 3rd party eventho they claim their set is from maxis n gt the maxis warranty card. cz when come to warranty issue.. u will be headache!!

wat is SKMM?? btw, i dun haf their higher management email or phone no. they dun allow me to take the no. darn lah..

as wat predicted!! they din even call me. so i decided to call them back.. as wat expected, keep asking me imei no, receipt no n etc.. wat the use??? i so piss off n mention i wan to talk to the manager.. keep delay the call n say engage.. keep me waiting for at least 30 mins n in return told me tat the manager line is busy.. will ask the supervisor in charge call me back.. WTH!!

i told them.. i will file a complaint to the consumer tribunal.. they seems like selamba n act nothing oso.. so i dun care anymore.. time frame given but still act like nothing happen. btw, i oredi file my probs to the tribunal n c hw it goes..

i plan to go straight to the centre again n make noise.. so piss off.. feel like wanna let everyone know bout their suxxxxxx service

jz after i file my complaint to the consumer tribunal, i got a call from maxis CS. finally they manage to find my phone. it was at their Garden centre. apologize to me saying tat their system on tat day is haywire so everything on that day (i dunno hw many days tho) din recorded into the system.. luckily i demand for my phone else i won't kno this thing happen. will be buta buta waited for nothing.

after that they assure me tat new replacement phone will be available after 2 weeks n suggest me to wait for the warranty instead. to be sure, i ask again whether my phone haf to send over to california n haf to wait for 2-3 mths? the CS say won't be sending over the phone. will replace wif a new set.

i'm not sure whether hw true is this but since i oredi waited for 2 weeks, i gif them a second chance again.. wait for another 2 weeks n c the outcome.. else i will raise my complaint issue again..

btw, the tribunal officer did call regarding my issue. i would say tat tis time, the gov really did a good job.. hehe.. he suggest to cancel & close the case at the moment since maxis allowed for replacement. and file again if the replacement is not settle after 2 weeks..

k.. thx 4 ur advise.. currently my file case is still on pending.. i haven't close my case yet. i think the same way as u, will leave the case open till i get my replacement phone after 2 weeks. will update my status after 2 weeks

after 2 weeks.. i ask for my phone since no news yet. as expected, the answer is my replacement phone haven't arrive. asked when? ASAP.. nw more worst.. phone oredi at the vendor there.. they can gif excuse saying tat vendor haven't send the phone bek n bla bla bla.. >_<

i dunwan care dy.. will keep making noise until my replacement is done.. they assure me tat 2 weeks.. when i ask for it, they say "oh sorry.. i oso dunno this will happen" suxx.. i dunwan to hear anymore story tale again

doesn't means is a new unit replacement tho.. can be refurbished set or repair set..

This post has been edited by yvonnesoo: Jan 27 2010, 02:21 PM

mine took 1 mth 11 days.. still no news yet.. call every fortnight still the same.. n they can answer me tat "we kno u complaint alot due to they haf my record in the system" bt wat can they do? still say bek all those lame xcuse la.. tis n tat la.. call the same.. go to the centre itself oso the same.. useless Maxis!! so in the end force me to file back my complain to the consumer tribunal (which i will do it today). hopefully i will get my phone bek asap by tis.. finger crossed.. sigh