Not sure whether you need to bring those stuff you mentioned but from information gathered, you must bring along the original owner with the warranty card to initially lodge the warranty claim.

I doubt very much anyone will get a brand new set in replacement. So far, from all the cases I know, all are refurbished units adn they are in most instances US sets. Just check the Part/Model No. and you will know.

I generally do not get caught up with issues currently being toyed with. However, not necessarily in defence of Nokia, we are saying that this here is no place to bring in the political environment. And if you are over 21, shouldn't you have enough grey matters in your brain not to do that in the first place?

Do you even know you can be detained under ISA for making that statement? I suggest you don't even reply this lest the MIB come knocking on your door. Trust me, I know.

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Added on October 27, 2009, 10:01 pmIf it is within warranty period, Maxis is the only place you can go to. However, if the warranty has expired, take it to any place you desire and fancy. But make sure you go to someone reliable.

This post has been edited by PeeEl: Oct 27 2009, 10:01 PM

Not really mate. Just that I, like most of us here, do not want to see people going off tangent.

Your friend was probably unlucky time-wise. It has been reported that some people here have got their replacements in a couple of weeks. I suppose it is the timing vis-a-vis availability of the replacement units that dictates how fast you get back one.

From day 1, there have always been 2 versions. It has also been reported here that the Service Card will suffice for warranty claims and people have successfully made them. However, like many things, not just with Maxis, it is the human beings who play God. This means, if you are lucky enough to consult a 'good' CS personnel in the right centre, you will have no hassle.

However, from the legal standpoint unless it is stated in the agreement otherwise, which I didn't read, Maxis must honour any warranty claims so long as you have the Service Card and the account under which the iPhone was bought has no arrears. If they refuse, you can challenge them by going to the Tribunal for consumers.

This simply means that if the original owner has signed up a plan to obtain the iPhone and has been paying his monthly expenses without outstanding/overdue amount.

My good fellow, I have stated earlier that there are 2 stands here on this issue. Even went further to elaborate that it depends on which centre you go to and the people manning it.

You have the right to claim but whether the other side wants to entertain your right is a question that can only be found out by you.

In the strictest sense, your iPhone is valid for warranty since it is a Maxis set and within warranty period. It is the process requirements that are now in contention.

That is why I stated earlier that legally anyone can claim under warranty unless in the agreement it is stated that the original owner must be the one presenting it for that purpose. But that can also be challenged on a macro basis.......but that's another story.

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Added on October 29, 2009, 1:16 pmBefore anyone jumps for joy, did you specifically state that you are not the original owner of the unit? Otherwise, the CS staff could assume you are and thus gave you that answer which is a no brainer.

This post has been edited by PeeEl: Oct 29 2009, 01:16 PM

But that's the main point of contention!

Let's say after asking that, you present an iPhone of which you are not the original owner and they turn you down for the warrnty claim saying that the former is required to turn in the phone himself/herself. Would you therefore hold him to the reply he gave you earlier about what are the required documents? You can but he can just say that you did not mention that you are not the original owner and by asking the question the way you did, he was giving you a straight answer which was not incorrect.

Therefore, asking the right questions in the right manner will save a lot of hassle and even heartaches.

I don't like to engage in protracted discussions but for the sake of fellow forummers, what we are trying to establish is whether warranty claims can be made by non-original owners of iPhones. And there you are stating what you have stated which could mislead and even confuse them further and I was merely pointing that out.

It is not what you not want to hear as an answer that dictates a question but what you need to find out/establish. You are now justifying your statement to satisfy your own action which is of no help. I am here endeavouring to get to the bottom of this issue so that others would know the position if they are confronted with this dilemma.

This would be my last take on this. In any event, those who read this discussion would know where this is going but sadly not the actual situation of this uncertainty of warranty claims with Maxis.

For RM400, isn't it worth to take it further , as suggested by me earlier. The only caveat is that it must not be stated anywhere in the agreement that the original owner must be the one submitting any warranty claims.

Since you are willing to pay RM400, PM me and perhaps I could save you some money. I have already set things in motion by presenting 'your' case. If whatever I am planning to do works, then I can reduce your cost.

Like I said, for that kind of money, it is worth a try.

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Added on November 4, 2009, 12:15 amYou probably missed my point. If it is stated in the agreement that the original owner must be the one submitting for warranty claims, flawed or not, you are screwed, no, all those who bought from third party are.

This post has been edited by PeeEl: Nov 4 2009, 12:15 AM

That is why forums like this are good. We read and gather informative news and advices before forking out our dough and not get ourselves entangled in predicament like yours currently. Of course this is, if you take the time to read. Most just don't bother and 'live to regret it', just to borrow a cliche.......

Not saying anything as the guy you sent your i3GS could be just as proficient but there are a few others here in LYN who specialize in repairing iPhones which could be better.

I don't think that's what he means but it would be good if he could elaborate for those interested parties here to take note.

Have you contacted them? If not, I suggest you do so, then follow up. If there is still no development, put your complaint to them in writing perhaps even 'threatening' to approach the authorities if they do not let you have the replacement unit by a certain date.

Well, like I said, follow up with them diligently. But it would do you no harm to write them a complaint mail now to hopefully speed things up for you.

Finally you got yours! Are you able to tell if it is really new? Or is it a refurbished unit? One other thing is the warranty. Does it continue from your 'old' set or do you get a fresh duration? By right, it should be the former but somehow my SingTel 3G replacement came with a totally fresh 12 months warranty from the date I got it.

SingTel does not give Service/Warranty Cards like Maxis. I checked online and it shows a full 12 months warranty from the date I got the replacement.

Good that you got a new unit. Cheers.

You want a battery for a Merc or a Bimmer? Seriously...is your iPhone a 2G or 3G(S)? Suggest you look up crxr at GS. He may be able to help you.