I've decided to take my iPhone in for warranty claims at Maxis Sunway. My battery was depleting faster than normal.

Maxis CS took a look at it and indeed it was dropping as we speak. He says he will send to Singapore and I will get a new phone back. All warranty claims are 1 to 1 exchange according to him. He did say it will take a month. No fuss or problems.

why not? 3 hours is like mine. i send mine in now waiting for a new replacement. only problem is the waiting period is killing....

mine sent in almost 5 weeks now, still no calls

call who? There is no number on the receipt. Pyramid centre got no phone
6 weeks coming this weekend

This post has been edited by idoblu: Mar 3 2010, 10:23 PM

saffronlotus - UGPM
mine is pyramid outlet too
thanks

i am really pissed!

I sent my phone in on jan for battery drain problem. Just before cny i went back to pyramid to see whether my phone is back but thiS Joshua says no without even checking.
Today i went pyramid again to check. Guess what? The phone came back just before cny just sitting there. Nobody called. Wait. Thats not the worst part yet. They say there is nothing wrong with my phone! So now i waited 6 weeks and they sent back my problem phone.
Ok but another guy that attended to me just now noticed a new problem. That my wifi also not stable and draining the battery. He asked to give him one more week to find a solution for me. Ok la better wait one more week than get my old phone back.

well we cant just go banging on tables without first following the rma procedures. We cant just ask to speak to the manger every instance our phone go bad. And We wont know till shit happens. I will give it one more week.

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Added on March 6, 2010, 8:09 pmone more thing. If we want to write in a written complain whom can we address to?

Its amazing to me how they can over look this. I asked about how many phones usually on rma. Only 20. I would have thought maybe 2000 broken phones thats why the mess but 20 phones sounds like they are sleeping.

This post has been edited by idoblu: Mar 6 2010, 08:09 PM

will they actually replace with a new phone or refurbished unit? will they just give u the phone or the entire set plus charger, earphones, etc?

one week had passed. The person that says will settle also never even call. So i went to sunway to check. All not around. Want to talk to manager say busy.

after posting my last message, i beh tahan, so go back again and demand to see the manager. He was supposed to be in some conference call....bla bla bla. I told the CS, if your manager wont see me, I will escalate this thing up.

CS went in, after awhile came out with an iphone in his hand.
Proceeded to register the phone. After that let me check. Luckily the CS asked if mine is 3GS, i said yes. And the one he brought out was a 3G. So back in he went and came out with another phone. This time 3GS. So kau tim. During registration I told the CS the full story. After that I said sorry that i was angry with him just now. He said he understand.....OK everything cool down

The phone seems new on the outside. Chrome part seems new so dunno if this is refurbish set or new set. Came with a new warranty card. Now back home charging it up keeping my fingers crossed.

This set is probably meant for some other fella. I guess someone else will have to wait a bit longer.

After 7 weeks of waiting, I also forgot how to use this phone already....

This post has been edited by idoblu: Mar 12 2010, 01:01 PM

just received an email above asking me to take a survey after having my iphone service
i took this opportunity to complaint about my experience with Maxis. I hope those that received this survey to go ahead and fill it out and make your comments
hopefully it will change things with Maxis if enouugh ppl complain