jz after i file my complaint to the consumer tribunal, i got a call from maxis CS. finally they manage to find my phone. it was at their Garden centre. apologize to me saying tat their system on tat day is haywire so everything on that day (i dunno hw many days tho) din recorded into the system.. luckily i demand for my phone else i won't kno this thing happen. will be buta buta waited for nothing.

after that they assure me tat new replacement phone will be available after 2 weeks n suggest me to wait for the warranty instead. to be sure, i ask again whether my phone haf to send over to california n haf to wait for 2-3 mths? the CS say won't be sending over the phone. will replace wif a new set.

i'm not sure whether hw true is this but since i oredi waited for 2 weeks, i gif them a second chance again.. wait for another 2 weeks n c the outcome.. else i will raise my complaint issue again..

btw, the tribunal officer did call regarding my issue. i would say tat tis time, the gov really did a good job.. hehe.. he suggest to cancel & close the case at the moment since maxis allowed for replacement. and file again if the replacement is not settle after 2 weeks..