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 iPhone 3G/3GS after warranty-repair where?, Warranty/Repair [Discussion]

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Mackiddo
post Dec 24 2009, 11:57 AM

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QUOTE(pikaphebat @ Dec 21 2009, 10:26 AM)

And, why does Maxis takes a long time to replace.. Singtel you can do it on the spot and get the unit .
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coz Malaysia is consider a 3rd world country in telecommunication and customer service blink.gif ...
Mackiddo
post Jan 10 2010, 07:48 PM

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QUOTE(PeeEl @ Jan 10 2010, 01:59 PM)
Well, that's when the time frame comes in. Give them a certain period to locate your phone and tell them that after which you would want a replacement immediately, no two ways about it. Threaten that otherwise you will report to the whole 'world'.
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as if they care yawn.gif . all the tidak-apa attitude of their stuff
Mackiddo
post Jan 10 2010, 10:15 PM

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QUOTE(xfree @ Jan 10 2010, 09:05 PM)
Is maxis warranty claim for iphone 3gs exchange another set on the spot like what sg telco do?
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unlikely. the repair period easily take a few months in Msia, if you are lucky.
Mackiddo
post Jan 11 2010, 08:35 AM

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QUOTE(xfree @ Jan 11 2010, 02:50 AM)
Ic. Wonder why dont offer exchange as like singtel offered when customer claim warranty. Seems like claim maxis iphone warranty not as easy as compare to sg telco. If unlucky need to wait up to few months just to claim a warranty. The after sales support is quite bad.
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what after sales support ? there is NONE !
Mackiddo
post Feb 21 2010, 01:40 PM

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QUOTE(ksc_3688 @ Feb 21 2010, 09:09 AM)
any idea which maxis ctr is the fastest to claim warranty if there is a one to one exchange for the iphone?

some say KLCC and some pavillion, but anyone out here experienced it before?

from where can get the replacement unit asap...

thanks
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they will give you a refurbished set for the one to one exchange. there is no ASAP, everyone gotta wait. it'll take at least 2 months for replacement from Maxis, if you are lucky cry.gif
Mackiddo
post Feb 24 2010, 10:16 AM

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QUOTE(PeeEl @ Feb 22 2010, 12:12 PM)
Garage Sales.
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My friend iPhone just spoilt a few days back. Sent back to Starhub, 1 to 1 swap with refurbished set, no questions ask. I believed they maintain a pool of refurbished set for swapping with damaged one. Wondering why Maxis cant do that

This post has been edited by Mackiddo: Feb 24 2010, 10:18 AM
Mackiddo
post Mar 6 2010, 04:45 PM

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QUOTE(idoblu @ Mar 6 2010, 01:16 PM)
i am really pissed!

I sent my phone in on jan for battery drain problem. Just before cny i went back to pyramid to see whether my phone is back but thiS Joshua says no without even checking.
Today i went pyramid again to check. Guess what? The phone came back just before cny just sitting there. Nobody called. Wait. Thats not the worst part yet. They say there is nothing wrong with my phone! So now i waited 6 weeks and they sent back my problem phone.
Ok but another guy that attended to me just now noticed a new problem. That my wifi also not stable and draining the battery. He asked to give him one more week to find a solution for me. Ok la better wait one more week than get my old phone back.
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i think they never even check your phone in the 1st place.
Mackiddo
post Mar 8 2010, 05:55 PM

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QUOTE(idoblu @ Mar 8 2010, 04:18 PM)
will they actually replace with a new phone or refurbished unit? will they just give u the phone or the entire set plus charger, earphones, etc?
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refurbished set. check on the lifetime counter. a good way to tell if it's a refurbished set and since it's not new, it's totally unacceptable for Maxis to takes months for a replacement.
Mackiddo
post Mar 12 2010, 11:24 AM

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QUOTE(idoblu @ Mar 12 2010, 11:00 AM)
one week had passed. The person that says will settle also never even call. So i went to sunway to check. All not around. Want to talk to manager say busy.
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and you never bang table ? best if you talk in a loud manner and attract the attention of surrounding ppl. if not, they just don't bother to entertain you.
Mackiddo
post Apr 6 2010, 10:16 AM

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QUOTE(yuvanesh @ Mar 24 2010, 11:56 AM)
well bro they said its refurbish...but my friend early got a new set..because the the warranty card is new..its all depend on your luck..new set...or maybe old bootroom...
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warranty card is new doesn't mean new set. my friend got back his phone and have to do all the activation once again but it's still a refurbish set. best is to check the life timer to confirm.
Mackiddo
post Apr 8 2010, 05:51 PM

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QUOTE(fans187 @ Apr 8 2010, 07:45 AM)
but in this case,we can reset/refresh the figure to new,zero  hmm.gif maaa...
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not for the life timer you can't .
Mackiddo
post Apr 9 2010, 09:15 AM

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QUOTE(fans187 @ Apr 9 2010, 08:12 AM)
[attachmentid=1518741]

This?
lifetime 3 days?
collect from maxis 7 days ago dy  biggrin.gif   hmm.gif
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yup...looks like a refurbished set
life time and current period should be the same if you never reset it
if your life time is not '0' when you received the phone, means it's a refurbished set sad.gif

This post has been edited by Mackiddo: Apr 9 2010, 09:24 AM


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Mackiddo
post Apr 10 2010, 12:58 AM

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QUOTE(fans187 @ Apr 9 2010, 11:14 AM)
ayooo...
this figure, base on my 13gs 16gb, i means the day i got my i13gs 32gb replacement set,i straight away `Restore from back up- [ my 16gb i3gs ]
which means from zero counter to current figure.
my point is, the life time it self, can be reset/restore base on other unit!!  doh.gif
rclxub.gif  rclxub.gif  btw how come my i3gs 16gb which already 5 month old, only show 3 Days, 7 Hours : Lifetime??  rclxub.gif  rclxub.gif

Added on April 9, 2010, 11:22 am
bro,try to PM =Hanxz=

http://forum.lowyat.net/index.php?showtopic=826183&hl=
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even when u do a restore, the lifetime will not change. the lifetime is actually the duration you make/received calls, not how old your phone is doh.gif doh.gif doh.gif and it CAN"T be reset.
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