Yes, i have it. but still, the maxis guy dun want to repair for me. any suggestion?

In my case, nope. If u wanna claim warranty, u must seek the initial owner authorisation 1st before can proceed to Maxis. If not, they refuse. Authorisation mean, copy of IC  or, the owner need to help u to claim the warranty.

So,what is the purpose of Service card? 

Therefore, for those buying maxis set here will have a problem if the seller is not willing to help u. Thats what i think la. 

From day 1, there have always been 2 versions. It has also been reported here that the Service Card will suffice for warranty claims and people have successfully made them. However, like many things, not just with Maxis, it is the human beings who play God. This means, if you are lucky enough to consult a 'good' CS personnel in the right centre, you will have no hassle.

However, from the legal standpoint unless it is stated in the agreement otherwise, which I didn't read, Maxis must honour any warranty claims so long as you have the Service Card and the account under which the iPhone was bought has no arrears. If they refuse, you can challenge them by going to the Tribunal for consumers.

what do u mean by this bro? can u explain?

maxis just call me about my case.  i will ask this Service Card issue to them n update u guys later.

My good fellow, I have stated earlier that there are 2 stands here on this issue. Even went further to elaborate that it depends on which centre you go to and the people manning it.

You have the right to claim but whether the other side wants to entertain your right is a question that can only be found out by you.

Oh. Right. Thanks for the explanation. Right now I'm still waiting maxis to clarify my case. Either my iphone valid for warranty or not.

In the strictest sense, your iPhone is valid for warranty since it is a Maxis set and within warranty period. It is the process requirements that are now in contention.

That is why I stated earlier that legally anyone can claim under warranty unless in the agreement it is stated that the original owner must be the one presenting it for that purpose. But that can also be challenged on a macro basis.......but that's another story.

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Added on October 29, 2009, 1:16 pm
Before anyone jumps for joy, did you specifically state that you are not the original owner of the unit? Otherwise, the CS staff could assume you are and thus gave you that answer which is a no brainer.

But that's the main point of contention!

Let's say after asking that, you present an iPhone of which you are not the original owner and they turn you down for the warrnty claim saying that the former is required to turn in the phone himself/herself. Would you therefore hold him to the reply he gave you earlier about what are the required documents? You can but he can just say that you did not mention that you are not the original owner and by asking the question the way you did, he was giving you a straight answer which was not incorrect.

Therefore, asking the right questions in the right manner will save a lot of hassle and even heartaches.

I don't like to engage in protracted discussions but for the sake of fellow forummers, what we are trying to establish is whether warranty claims can be made by non-original owners of iPhones. And there you are stating what you have stated which could mislead and even confuse them further and I was merely pointing that out.

It is not what you not want to hear as an answer that dictates a question but what you need to find out/establish. You are now justifying your statement to satisfy your own action which is of no help. I am here endeavouring to get to the bottom of this issue so that others would know the position if they are confronted with this dilemma.

This would be my last take on this. In any event, those who read this discussion would know where this is going but sadly not the actual situation of this uncertainty of warranty claims with Maxis.

Maxis just called me. Conclusion from the conversation:

Maxis does not encourage customer to buy from 3rd party. For the claim warranty issues, the initial owner must claim for us.

Sigh. so buying a iphone from 3rd party is really a big issue since there are lots of buy/sell activities going on on net. i doubt the seller will assist u for future issues as most of them just come and go. this is a drawback.

replacement for wifi chip with crxcr will cost me RM400