http://www.p1w1max.com/faq.htmlFAQCATEGORIES
•  GENERAL
•  REGISTRATION
•  PACKAGES
•  ACCESSIBILITY
•  REQUIRED DEVICES
•  PURCHASING
•  SERVICE SATISFACTION GUARANTEE
•  SELF CARE ACCOUNT
•  MISC
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•  GENERAL
What is P1 WiMAX?
P1 is one of the pioneers in the World to launch WiMAX services on the 2.5 GHz band, and the FIRST in Malaysia, to bring WiMAX to your doorstep! P1 W1MAX is the leading wireless Internet broadband service with a range of up to 30 miles. It is the successor to WiFi.
How does P1 W1MAX work?
If you’ve reached this page, you’re probably into bits and bytes or just hungry for knowledge. Either way, we’re more than glad to share with you how P1 W1MAX works. P1 W1MAX Tower, this is the signal tower that provides coverage to a broad area. Yup, this is pretty much what beams the WiMAX signal. P1 W1MAX Modem, the modem is no stranger to most of us. It’s hooked up to our computers and does the necessary for us to receive WiMAX signals from the base station. Making the connection, our Transmitting Base Station connects directly to the P1 Internet Backbone and then transmits the signal to a wide area. The modem gets the WiMAX signal from the base station and connects users within that area seamlessly to P1 W1MAX.
What is unique about P1 W1MAX compared to other WiFi services?
WiMAX and WiFi are both wireless broadband access. However, both standards are aimed at different applications.
Where can I get more information about P1 W1MAX?
Information about P1 W1MAX is available in this website. Alternatively please call our Customer Care Line at 1 300 800 888 from 8.00am to 11.00pm.
Is P1 W1MAX safe to use?
Absolutely! P1 W1MAX is totally safe to use.
•  REGISTRATION
How do I sign-up for P1 W1MAX services?
You can subscribe to P1 W1MAX online. Alternatively, you can also sign-up for our services at our P1 Authorised Dealers. Please click here for a complete list of our Authorised Dealers or call our Customer Service at 1 300 800 888 for more information.
Why should I subscribe to P1 W1MAX services?
i. You will be among the 1st WiMAX subscribers in Malaysia as P1 is the first to launch the technology in Malaysia.
ii. P1 will ensure you get the best support to save you time and money.
iii. With P1 W1MAX, you will enjoy wireless and high speed Internet access without any messy cables and wires.
iv. You won’t need to worry about finding a hotspot anymore as P1 W1MAX provides greater coverage than WiFi, blanketing entire areas with P1 W1MAX coverage and services.
v. With P1 W1MAX you can enjoy better quality of service, without interruptions. Your Internet experience will be seamless.
Who is eligible to subscribe for P1 W1MAX services?
Anyone with a valid IC or passport number is eligible to register and subscribe to the services.
Can I have more than one P1 W1MAX account/subscription?
YES. You can have more than one P1 W1MAX account/subscription.
•  PACKAGES
Is there a minimum contract period?
P1 W1MAX offers different packages for your different needs. The contract period will depend on the package that is offered.
•  ACCESSIBILITY
How fast is the connection?
P1 W1MAX has different packages to meet different needs.
Can I use P1 W1MAX services anywhere?
YES! You can enjoy P1 W1MAX services anywhere within our coverage area with ease.
How long would I need to wait for my P1 W1MAX services to be activated?
Your P1 W1MAX service will be activated the day
* from the date you submit your application form.
* Next day or next working day; whichever is later.
What are the P1 W1MAX coverage areas?
Please click here to find the list of P1 W1MAX coverage areas.
•  REQUIRED DEVICES
What do I need to enjoy P1 W1MAX services?
To enjoy P1 W1MAX, you’ll need to fulfill these 3 pre-requisite requirements.
i. Desktop / Laptop with minimum System Requirements of: xxxxxxxxxx
ii. P1 W1MAX Modem
iii. Must be within P1 W1MAX Coverage area
What is a P1 W1MAX Modem?
P1 W1MAX Modem is a Plug and Play device that you need to purchase in order to enjoy P1 W1MAX services. The modem can be purchased from P1 directly or from P1 Authorised Dealers.
Is there a warranty period for the P1 W1MAX Modem?
YES! Your P1 W1MAX Modem comes with a warranty of 12 months from the date of purchase.
How do I install my P1 W1MAX Modem?
The P1 W1MAX Modem is a plug and play device. Simply follow the short instructions in the Quick Install Guide that comes with your modem.
What do I obtain upon successful subscription of P1 W1MAX services?
Upon successful subscription to P1 W1MAX services, you will obtain a box containing the P1 W1MAX Modem. The box includes one Installation Guide, one P1 W1MAX Modem, one Power Adapter and one Ethernet Cable.
Do I need to purchase additional equipment?
No. You don’t need to purchase any additional equipment to enjoy P1 W1MAX services.
Do I need a phone line to use P1 W1MAX services?
No. You do not need a phone line to use P1 W1MAX services.
•  PURCHASING
How do I pay my monthly access fee?
P1 makes it convenient and easy for you to pay your bills. Please click here to pick your channel of payment.
What will happen if I don’t pay my monthly access fee?
Your service will be suspended until you settle your overdue payments. Please refer to our Terms and Conditions.
•  SERVICE SATISFACTION GUARANTEE
What?
P1 offers 15-days Service Satisfaction Guarantee, whereby customers are given the privilege to get full refund if they are not satisfied with P1 W1MAX service.
Why?
Ensures customers’ that we are very confident on our product, hence gain customers’ confidence and trust on P1 W1MAX service. Proves that we back our own product without prejudice and we ensure quality of service.
How?
P1 will refund all charges and buy back the P1 W1MAX Modem if necessary. RM50 will be charged as administrative fee.
•  SELF CARE ACCOUNT
1. Log on to www.p1w1max.com
2. Click on My Account
3. Register a new Account
4. Key in the information needed and follow the step
5. Registration complete with a user ID and password
•  MISC
Can I test my P1 W1MAX connection speed?
YES! You can test your current P1 W1MAX connection speed here.
Can I resell P1 W1MAX services?
NO. Reselling P1 W1MAX is strictly prohibited. Please read our Terms and Conditions.